Andy Hesketh
Widnes,Halton
Summary
A seasoned professional with expertise in financial budgeting, HR policies implementation, and strategic planning. Demonstrates a result-driven approach to operations oversight and staff recruitment and retention. Proficient in IT systems, customer relationship management, and health and safety compliance. Adept at conflict resolution and maintaining resilience under pressure. Career goals include leveraging extensive skills to drive organisational success and foster a productive work environment.
Overview
14
14
years of professional experience
Work History
General manager
DPD Group UK
Manchester, Manchester
01.2018 - Current
- Established a positive work environment which promoted staff morale and productivity for a team of over 130 people.
- Developed strategic business plans, enhancing corporate vision and objectives.
- Improved staff retention with robust HR policies and procedures.
- Increased overall operational efficiency by implementing new management strategies.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Delivered results under pressure to meet tight deadlines.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Built high-performing teams to achieve organisational objectives.
- Maintained compliance with industry regulations at all times.
Operations Manager
DPD Liverpool
Liverpool
02.2016 - 07.2025
- Identified bottlenecks, implemented solutions, increased productivity.
- Fostered a culture of continuous learning, improved workforce competency levels.
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Monitored health and safety measures for guaranteed compliance.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
Designate Depot Manager
DPD Group UK
North West
07.2017 - 01.2019
- Collaborated closely with other departments to ensure smooth functioning of the depot operations.
- Improved depot efficiency by streamlining inventory management processes.
- Managed depot resources to optimise productivity.
- Developed contingency plans for potential disruptions in supply chain operations.
- Trained new staff members, enhancing their job performance and satisfaction.
- Oversaw depot operations, ensuring top-notch service delivery.
Customer service manager
The Contact Company
Wirral
11.2011 - 06.2014
- Improved operational efficiency by identifying areas of improvement.
- Streamlined processes for improved team efficiency.
- Navigated complex issues to provide apt solutions.
- Oversaw daily operations, ensuring optimal performance.
- Raised company reputation with high-quality customer care.
Education
GCSEs - All B-C
Rock Ferry High School
Wirral Skills
- Financial budgeting
- HR policies implementation
- Result-Driven approach
- Operations oversight
- IT Proficiency
- Staff recruitment and retention
- Customer relationship management
- Resilience under pressure
- Health and Safety Compliance
- Strategic planning
- Conflict Resolution
Timeline
General manager
DPD Group UK
01.2018 - Current
Designate Depot Manager
DPD Group UK
07.2017 - 01.2019
Operations Manager
DPD Liverpool
02.2016 - 07.2025
Customer service manager
The Contact Company
11.2011 - 06.2014
GCSEs - All B-C
Rock Ferry High School
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