Summary
Overview
Work history
Skills
Affiliations
References
Creative Projects
Timeline
Generic
Andy Hesford

Andy Hesford

Bicester,Oxfordshire

Summary

A dedicated and reliable professional with a keen interest in fantasy and a strong background in marketing. Demonstrates excellent author skills, creativity, and attention to detail. Known for building strong relationships and rapport, being diplomatic in challenging situations, and working effectively as a team player. Career goals include leveraging these skills to contribute to innovative projects within the creative industry.

Overview

8
8
years of professional experience

Work history

Team leader

Midcounties Co-Operative
Bicester
04.2024 - Current
  • Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Delegated tasks to make best use of individuals' skills.

Credit controller

Brady Corporation
Banbury, Oxfordshire
10.2017 - 03.2025
  • Reduced business risk with stringent credit checks and assessment.
  • Established effective payment plans to facilitate timely debt recovery.
  • Assisted in preparation of monthly reports, ensuring transparency in operations.
  • Updated database regularly for maintaining up-to-date record of all transactions.
  • Enhanced customer satisfaction by resolving billing disputes amicably yet promptly.
  • Developed strong relations with clients, fostering loyalty and trust on both ends.

Hospitality Team Leader

Esquires Coffee
Bicester, Oxfordshire
01.2024 - 04.2024
  • Improved customer satisfaction by handling complaints promptly and professionally.
  • Delegated tasks effectively among team members, increasing productivity levels.
  • Implemented staff training programmes, enhancing service delivery.
  • Maintained high standards of cleanliness, providing a pleasant dining experience for guests.
  • Collaborated with kitchen staff for seamless service delivery during busy periods.

Cafe Team Leader

Tesco Family Dining Company
Bicester, Oxfordshire
12.2021 - 01.2024
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.

Retail Shift leader

One Stop
Bicester, Oxfordshire
08.2021 - 12.2021
  • Managed shift schedules, ensuring coverage during peak hours.
  • Established a clean environment through thorough cleaning routines.
  • Ensured product availability via prompt restocking of shelves.
  • Maintained visual merchandising standards contributing to an appealing store layout.
  • Coordinated deliveries and stock control to maintain inventory levels.
  • Provided outstanding customer service resulting in increased customer loyalty.

General assistant

Tesco
Bicester, Oxfordshire
10.2019 - 08.2021
  • Handled cash transactions accurately, enhancing financial integrity.
  • Employed excellent time management skills to meet restocking deadlines.
  • Kept orderly product displays, improving shop appearance.
  • Promoted store loyalty cards, improving customer engagement.
  • Operated till accurately, reducing errors in cash handling.
  • Maintained cleanliness of checkout area for an organised and professional environment.

Temporary Credit Controller

NSF Safety & Quality
Long Hanborough, Oxfordshire
04.2019 - 10.2019
  • Reduced business risk with stringent credit checks and assessment.
  • Collaborated with internal teams to ensure smooth functioning of credit control processes.
  • Managed customer accounts for maintaining positive client relationships.
  • Negotiated repayment arrangements, improving cash flow in the process.
  • Established effective payment plans to facilitate timely debt recovery.
  • Assisted in preparation of monthly reports, ensuring transparency in operations.
  • Developed strong relations with clients, fostering loyalty and trust on both ends.

Credit Control Administrator

Brady Corporation
Banbury, Oxfordshire
10.2017 - 03.2019
  • Resolved minor technical issues swiftly, avoiding unnecessary delays in workflow.
  • Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
  • Enhanced record-keeping system with meticulous attention to detail and thoroughness.
  • Increased efficiency of document retrieval with a well-organised filing system.
  • Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.

Skills

  • Relationships and rapport
  • Diplomatic in Challenging Situations
  • Reliable
  • Hardworking
  • Good attention to detail
  • Author Skills
  • Marketing
  • Keen interest in Fantasy
  • Team Player
  • Creative

Affiliations

  • Writing & Scriptwriting
  • Darts
  • Badmington
  • Web & Graphic Design
  • Photography

References

References available upon request.

Creative Projects

Below is a small selection of creative projects created under the pseudonym Dean Hodsfry. They encompass my creative strength.


The Doomsday Saga: Shield of Virtue – Fantasy Novel

It is a medieval fantasy about a university dropout who is the prophesied hero to stop the four Horsemen of the Apocalypse. The manuscript is around 95k words.


Whatever Happened to Amanda - Short Script
Tagline – Amanda is an up-and-coming author. She is about to publish her novel and goes to say goodbye to her writing group. Things get in the way and this does not happen.
Length – 6 pages

The Birth of The Harbinger - Short Story
Xander left orphaned after an evil group killed his family. He is taken in by a Trojan officer, and in Thebes, Xander avenges his sister's death by killing her murderer
Length – 10-page eBook

The World According to Dean - eBook
A Compendium of some of my favourite written stories, all in one book. Length – 80 page eBook


Jailbreak - Boardgame concept

Jailbreak is a board game that I created and designed entirely by myself. It combines elements of strategy and luck. Players must navigate from their cells to the escape point, using strategy to play the right card at the right time.


Xena's Quest: The Arena - Tabletop Concept

XQ:TA is an idea I have been developing, which combines D&D character creation with turn-based strategy. It is set in an arena where created players battle each other with weapons, magic, and skills to become the best in the arena.

Timeline

Team leader

Midcounties Co-Operative
04.2024 - Current

Hospitality Team Leader

Esquires Coffee
01.2024 - 04.2024

Cafe Team Leader

Tesco Family Dining Company
12.2021 - 01.2024

Retail Shift leader

One Stop
08.2021 - 12.2021

General assistant

Tesco
10.2019 - 08.2021

Temporary Credit Controller

NSF Safety & Quality
04.2019 - 10.2019

Credit controller

Brady Corporation
10.2017 - 03.2025

Credit Control Administrator

Brady Corporation
10.2017 - 03.2019

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Andy Hesford