ANDY GOLEMI
LONDON,UK
Summary
Detail-oriented Barista excels in fast-paced coffee shop. Skilled at making specialty coffee and tea drinks, creating attractive product displays and contributing to safe and welcoming cafe environment. Extensive knowledge of coffee brewing procedures and customer service.
Overview
10
10
years of professional experience
Work history
Barista
CREAMOR CAFE
LONDON, UK
12.2019 - 11.2023
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Built and nurtured customer loyalty by remembering personal preferences.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Inspected customer identification to verify age against legal standards.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Input orders into register, calculated bills and collected payments.
- Promoted bar through advertising, by hosting special events, and by establishing partnerships with area businesses to drive customer traffic.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
Barista
LONDON GRIND
London, UK
12.2017 - 11.2019
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Built and nurtured customer loyalty by remembering personal preferences.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
Barista
Le Pain Quotidien
Hampstead, Camden
02.2016 - 11.2017
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Built and nurtured customer loyalty by remembering personal preferences.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Created speciality drinks according to exact customer requests and preferences.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
Barista
COFFEE REPUBLIC
Wood Green, Haringey
05.2014 - 07.2016
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Built and nurtured customer loyalty by remembering personal preferences.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Input orders into register, calculated bills and collected payments.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
Education
Diploma of Higher Education -
ATHENS
GREECE /1997 - /2007
Skills
- Beverage preparation
- Foam art
- Quick learner
- Conflict resolution
- Latte art
- Grinder calibration
- Dietary requirement awareness
- Up-selling
- Sales expertise
- Hospitality service expertise
- Just In Time stock control
- Active listening
- Ordering procedures
- Performance improvement
- Cash register operation
- Flavour profiling
- Safe food handling practices
- Safe food handling
- Cooperative team player
- Strong communication
- Espresso machine operation
- Menu memorisation
- Highly organised
- Speedy and efficient
- Coffee machinery operation
- Speciality milk options
- New staff training
- Professional demeanour
Languages
English
Advanced
Timeline
Barista
CREAMOR CAFE
12.2019 - 11.2023
Barista
LONDON GRIND
12.2017 - 11.2019
Barista
Le Pain Quotidien
02.2016 - 11.2017
Barista
COFFEE REPUBLIC
05.2014 - 07.2016
Diploma of Higher Education -
ATHENS
/1997 - /2007
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