Andy Gibb

As the Service Development Manager, my role consists of design, model, and scale high-impact service offerings across education and healthcare organisation, translate strategic aims into practical, scalable programs that improve outcomes, drive operational efficiency, and deliver measurable value for students, patients, staff, and senior leadership.
Operate at the intersection of strategy, program design, and delivery excellence, leveraging cross-functional collaboration, market insight, and data-driven decision making.

Advised the development, implementation, and ongoing refinement of safeguarding policies, procedures, and risk assessment frameworks in line with legal requirements and sector best practice.
Provide expert advice and strategic direction to senior leadership on safeguarding matters, ensuring alignment with organisational mission and safeguarding governance.

Developed and created safeguarding protocols for numerous settings including the British Retail Consortium, Lloyd's of London, Cygnet Healthcare and Priory.

I also created the safeguarding systems for UAE.

• Maintained accurate records, ensuring efficient tracking of incidents and actions taken.

With extensive experience delivering high-quality care in acute care settings and specialised units for high-needs patients. Demonstrates caring excellence, rapid clinical decision-making, and a patient- and family-centred approach. Skilled in coordinating multidisciplinary teams, managing complex conditions, and upholding the highest standards of safety, ethics, and compliance in fast-paced environments.

Lead and supervise a care team (care assistants, nursing staff, activities coordinators, housekeeping, and maintenance) to deliver high-quality resident care
Oversee daily operations within the house, including admissions, care planning, medication administration oversight, incident reporting, and shift scheduling.
Develop and implement person-focused care plans in collaboration with residents, families, and multidisciplinary professionals.
Coordinate multidisciplinary rounds to review resident needs, assess risks, and adjust care plans accordingly.
Manage high-acuity care needs, including dementia, palliative, end-of-life care, and chronic disease management, ensuring comfort, safety, and dignity.
Lead program development for activities, engagement, rehabilitation, and social inclusion to enhance quality of life.
Monitor and enforce regulatory compliance, health and safety requirements, and infection control protocols.
Lead risk management, incident investigation, and root-cause analysis; implement corrective actions and preventive measures.

Leading multidisciplinary teams, coordinating complex care plans, and driving quality improvement initiatives to enhance patient outcomes. Demonstrates exceptional clinical judgment, strong communication skills, and a proven track record of mentoring junior staff, ensuring compliance with regulatory standards, and maintaining the highest levels of patient safety and dignity.

Development of activities, engagement, rehabilitation, and social inclusion to enhance quality of life.
Monitor and enforce regulatory compliance, health and safety requirements, and infection control protocols, implement corrective actions and preventive measures.