A dynamic and results-driven Head of Customer Support with over 17 years of experience in the Education Technology sector, with expertise in leading cross-functional teams to deliver exceptional customer support, driving continuous improvement, and implementing strategic initiatives. Proven track record in project management and business process improvement, passionate about leveraging leadership skills and technical knowledge to enhance educational outcomes through innovative technology solutions.
As a customer-oriented operations leader with a strong history of leading high-performance teams to meet or exceed objectives, dedicated and hardworking with an internal drive to deliver excellence. A tactical team builder with a solid background in training and team development, currently pursuing a degree to become a chartered manager, demonstrating commitment to continuous professional growth and leadership excellence.