Andy Chapman
Iver,Buckinghamshire
Summary
Highly skilled professional with expertise in inventory management, negotiation and communication, and client relationship management. Demonstrates a proactive approach and self-motivation, ensuring compliance with standards while delivering customer service excellence. Adept in computer literacy and maintaining a positive attitude, committed to fostering strong client relationships and achieving organisational goals.
Overview
15
15
years of professional experience
10
10
years of post-secondary education
Work History
Depot manager
PPH Hire & Sales
Wallingford, Oxfordshire
08.2023 - 08.2024
- Managed depot staffing levels, sickness, absence and recruitment activities.
- Assessed staff and team performance and regularly actioned insights to fuel improvement.
- Administered expenditure, preventing budget overages with successful control strategies.
- Handled customer queries promptly and professionally, delivering high levels of customer satisfaction.
- Built strong relationships with suppliers, securing quality products on time consistently.
- Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
- Monitored staff performance with regular evaluations and feedback sessions.
- Trained new staff members, enhancing their job performance and satisfaction.
- Collaborated closely with other departments to ensure smooth functioning of the depot operations.
- Planned logistics across international boundaries to reliably meet delivery requirements.
- Managed depot resources to optimise productivity.
Hire Controller
PPH Hire & Sales
Wallingford, Oxfordshire
04.2023 - 08.2023
- Provided customers with price information.
- Placed customer orders, providing guidance on product delivery timeframes.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Negotiated best-possible prices for maximised profit levels.
- Responded promptly to customer enquiries, providing accurate information about products and services available for hire.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
Hire controller
Contractors Plant and Tool Hire
Tadley, Hampshire
08.2022 - 04.2023
- Developed strong relationships with clients through excellent customer service skills.
- Built rapport with new and existing customers to boost client retention.
- Completed customer orders with speed and accuracy.
- Handled high volume calls to address customer inquiries and concerns.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Used problem-solving abilities to handle customer complaints, ensuring their satisfaction.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Negotiated best-possible prices for maximised profit levels.
Tool Hire Supervisor
Jewson
Basingstoke, Hampshire
07.2019 - 07.2022
- Improved team efficiency by implementing new scheduling practices.
- Implemented company policies effectively, maintained high standards of service delivery.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Displayed energy and enthusiasm in fast-paced environment.
- Replenished stock and processed deliveries to maximise product availability.
Senior Log Cabin Installer
Dunster House
Basingstoke, Hampshire
08.2017 - 07.2019
- Liaised with clients post-installation for feedback and potential improvements.
- Ensured high-quality output with strict adherence to installation guidelines.
- Attended site visits and inspections, verifying alignment with design specifications and safety standards.
- Completed timely, quality and code-compliant installation.
- Reduced customer complaints with meticulous attention to detail during installations.
- Provided technical support to clients after installation, promptly addressing issues.
- Used power and hand tools efficiently to expedite installation processes.
Construction site labourer
Self Employed
Tadley, Hampshire
01.2016 - 08.2017
- Performed strenuous physical activities such as heavy lifting in adverse conditions.
- Assisted skilled workers, improving efficiency in their specialised tasks.
- Dismantled structures at the end of projects, leaving a clean and clear site.
Support worker
SeeAbility
Tadley, Hampshire
04.2013 - 12.2015
- Assessed clients and documented information for records and analysis.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Recruited clients for programmes based on their needs.
- Monitored client progress and adapted support programmes to meet changing needs.
- Administered medication according to schedule, promoting optimal health outcomes.
Trainee manager
Sainsbury's
Tadley, Hampshire
09.2009 - 04.2013
- Assisted with day-to-day operations and completed assigned management tasks.
- Delegated tasks effectively amongst team members which streamlined workflow processes.
- Maintained quality standards within the organisation by enforcing strict compliance measures.
- Liaised with managers, supervisors and other senior staff, communicating clearly and concisely.
Education
A-Levels - Drama and Theatre Studies
Queen Mary's College
Basingstoke, Hampshire 09.2005 - 04.2008
A's Level - Russian and Religious Studies
Queen Marys College
Basingstoke, Hampshire 09.2005 - 04.2008
GCSEs - Maths, English Lit, English Language, Science, Drama, German, Geography, Integrated Humanities
The Hurst Community College
Tadley, Hampshire 09.2000 - 06.2005
Skills
- Inventory management
- Negotiation and communication
- Self-motivation
- Computer literacy
- Compliance standards
- Client Relationship Management
- Proactive approach
- Customer service excellence
- Positive attitude
Affiliations
- Music
- Sports
- Hiking
References
References available upon request.
Timeline
Depot manager
PPH Hire & Sales
08.2023 - 08.2024
Hire Controller
PPH Hire & Sales
04.2023 - 08.2023
Hire controller
Contractors Plant and Tool Hire
08.2022 - 04.2023
Tool Hire Supervisor
Jewson
07.2019 - 07.2022
Senior Log Cabin Installer
Dunster House
08.2017 - 07.2019
Construction site labourer
Self Employed
01.2016 - 08.2017
Support worker
SeeAbility
04.2013 - 12.2015
Trainee manager
Sainsbury's
09.2009 - 04.2013
A-Levels - Drama and Theatre Studies
Queen Mary's College
09.2005 - 04.2008
A's Level - Russian and Religious Studies
Queen Marys College
09.2005 - 04.2008
GCSEs - Maths, English Lit, English Language, Science, Drama, German, Geography, Integrated Humanities
The Hurst Community College
09.2000 - 06.2005
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