Andy Cartwright
Bristol,UK
Summary
Results driven professional specialising in product management and stakeholder engagement. Expertise in leading Agile teams, utilising SAFe to streamline processes and improve outcomes. Skilled in strategic planning, data analysis, and qualitative research to support effective decision making. Dedicated to enhancing customer engagement through clear communication and a strategic approach.
Available to start work immediately.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work history
Product Manager
British Airways
London, UK
10.2022 - 09.2025
- Product Manager initially on BA.com and then moved to case management (Salesforce).
- Led five scrum teams, defined roadmap and OKR's in collaboration with the team and senior stakeholders.
- Examples of BA.com deliverables - Running A/B tests to increase sales; increasing accessibility score so customers with screen readers or individuals with visual impairments can still book flights easily; making it easier for customers to spend loyalty currency; de-coupling legacy systems to improve stability and create opportunities to enhance the customer experience.
- Examples of case management deliverables (using Salesforce) - optimising case assignment to the advisor with the appropriate skills; increasing automation; improving data quality by introducing further validation such as integrating with address and bank validation tools; using an AI receipt reader so each item can be categorised and automatically refunded based on rules and regulations.
- Analysed, documented and prioritised features in Jira and Confluence in preparation for quarterly PI planning.
- Worked closely with architects to integrate with 3rd party applications using AWS and Cyber best practices.
- Facilitated workshops with stakeholders and analysed data to build a roadmap.
- Built relationships with senior stakeholders and managed expectations.
- Reviewed potential ideas and worked with team members including UX designers and architects to understand their impact and value.
- Managed Business Analysts and Product Owners. Supported their personal development by defining training plans, coaching and exploring individual career plans based on their skills and aspirations.
Product/Delivery Manager
Defence Equipment & Support
Bristol, UK
12.2020 - 09.2022
- Product/Delivery Manager role for the logistics reporting suite.
- Defined product strategy for logistics reporting suite through collaboration with customers and stakeholders.
- Managed team developing PowerBI dashboards to showcase logistics KPIs and detailed diagnostics.
- Dashboards enabled over £1.5 million of savings as it highlighted obsolete and overstocked items.
- Transitioned project management approach from waterfall to Agile, providing training and coached teams. This led to improved accuracy of estimates for deliverables.
- Presented roadmap and progress to senior stakeholders.
- Configured JIRA for logistics delivery teams to enhance tracking and communication of deliverables.
- Refined business processes to maximise dashboard value across various units.
- Oversaw budget management and commercial agreements with third-party suppliers.
- Developed relationships with senior stakeholders, ensuring awareness of plans and risks.
- Managed the FTE and contractor developers, Scrum Master, BA's and Product Owner in the team.
Product Manager
Maples Group
George Town, Cayman Islands
05.2019 - 11.2020
- Product Manager role managing core capabilities (Sales, Marketing, Legal, Finance, and HR).
- Collaborated with c-level board members to define OKR's.
- Defined essential changes across organisational capabilities in Sales, Marketing, Legal, Finance, and HR.
- Managed and documented features for three delivery teams.
- Oversaw external vendor contract processes with major financial firms for compliance and tax projects.
- Reviewed project/change requests, defined options, and presented recommendations to senior board for approval.
- Partnered with external consultants to identify what was required to replace legacy systems and processes in order to meet growing customer demand.
- Streamlined businesses processes to improve data quality and efficiency.
- Managed and coached PO's and business analysts, enhancing team performance and productivity.
Product Owner
Maples Group
George Town, Cayman Islands
06.2017 - 05.2019
- Product Owner for co-located Scrum team that created applications for the law firm and financial services departments.
- Documented user stories and established priorities with senior board members.
- Defined new business processes to enhance organisational efficiency and compliance with regulations.
- Collaborated with Program Manager to develop PMO structure and processes.
- Implemented new systems across multiple jurisdictions to facilitate company expansion.
- Developed application to streamline legal compliance checks (Know Your Customer) and reduce risk of potential fraud.
- Designed UX wireframes based on stakeholder feedback.
- Created applications enabling support teams to handle routine configuration changes independently.
Business Analyst / Product Owner
Intel
Swindon, UK
07.2012 - 05.2017
- Scrum Product Owner for Business-to-Business order management capabilities
- Led delivery re-platforming web order management tool to reduce technical debt and improve user experience.
- Implemented complex project to remove custom logic in SAP order to cash capabilities across 30 applications, saving over $1 million annually.
- Rolled out changes to improve accuracy of delivery tracking
- Defined product roadmaps to align with business objectives.
- Conducted gap analysis on tools and processes to identify efficiencies.
- Documented requirements and new processes to streamline operations.
- Facilitated user acceptance testing and training sessions for global super users.
Education
BSc (Hons) - Computer Science
University of the West of England
Bristol 09.2008 - 06.2012
Skills
- Product Management
- Business analysis and requirements elicitation
- Strategic planning and Product roadmap development
- Senior Stakeholder engagement and management
- Leadership
- Scaled Agile Framework (SAFe)
- Agile Coaching
- Communication skills
- Data analysis and interpretation
- Impact/risk assessments
- Software integration solutions (eg AWS)
- User Experience (UX)
- Software as a service (SaaS)
Certification
- Certified SAFe Agilist Scaled Agile (SAFe) Training (November 2024)
- Registration for IT Technicians (RITTech) - BCS (October 2021)
- Applied Business Architecture - EA Learning (October 2019)
- Better User Stories - Professional Mountain Goat Software (February 2018)
- International Diploma in Business Analysis (ISEB) - BCS (October 2013)
- Certified Scrum Product Owner (CSPO) Scrum Alliance (January 2013)
Languages
English
Proficient (C2)
Timeline
Product Manager
British Airways
10.2022 - 09.2025
Product/Delivery Manager
Defence Equipment & Support
12.2020 - 09.2022
Product Manager
Maples Group
05.2019 - 11.2020
Product Owner
Maples Group
06.2017 - 05.2019
Business Analyst / Product Owner
Intel
07.2012 - 05.2017
BSc (Hons) - Computer Science
University of the West of England
09.2008 - 06.2012
References
References available upon request.
Hobbies & Interests
I am a big motorsport fan and petrolhead! I have attended a wide range of car events over the years from classic cars, F1 and EV motor shows. I am interested in new technology and how it can help us improve our lives. I also enjoy traveling; I have an ever growing list of places I want to visit.
References
References available upon request.