Andy Carr
Hull,United Kingdom
Summary
Experienced professional with expertise in Salesforce, SAP, and SAP CRM, complemented by proficiency in Microsoft Office. Demonstrates strong capabilities in stock control systems, sales, and customer care. Known for excellent time management skills and a commitment to delivering high-quality results. Aims to leverage extensive skill set to drive organisational success and enhance operational efficiency.
Overview
39
39
years of professional experience
Work history
Aftersales Co-ordinator
Ideal Standard
Hull, Kingston upon Hull
10.2004 - 04.2025
- Handling incoming emails and calls from developers, installers, plumbers and end users. Resolved issues by supplying parts, advice and sending engineers. Had above average KPI's handling approximately 70 calls and emails per day. Always strove to resolve any issues during the first point of contact..
- Daily management of www.fastpart-spares.com website, turnover of 1/2 million pounds per year. This required acting on daily reports, uploading new products and liaising with our web developer when technical issues arose. Worked closely with accounts ensuring two accounts were reconciled regularly.
- Worked remotely through the pandemic without supervision
- Coordinated engineers visits with installers, end users and house builders
Customer Sales Advisor
Comet
Hull, Kingston upon Hull
08.1996 - 10.2004
- In store sales ensuring weekly targets were met in line with store requirements. Initially responsible for merchandising HIFI before moving onto multimedia section as multimedia expert.
- After 4 years moved into the Hull Call Centre initially starting off on telesales before moving onto online sales.
- Product knowledge was key to success.
Self Employed Newsagent
United News
Hull, Kingston upon Hull
09.1994 - 07.1996
- Managed day to day running of a small newsagents
- Managing staff, ordering stock, merchandising and managing news rounds
Stock Control Assistant
Scotts Hotels Limited
Leeds, West Yorkshire
09.1993 - 08.1994
- Employed to assist in setting up of stock control systems during pre opening of J W Marriott Hotel in Leeds.
- Checked deliveries of all incoming goods, transferred products throughout , restocked bars, cleaned beer pumps and checked stock monthly.
Seasonal Worker
Youth Hostel Association
Falmouth, Cornwall
04.1993 - 09.1993
- Had may duties including cooking, reception and cleaning. It was a quick learning curve as had not done any jobs similar.
Stock Controller
The Grange Park Hotel
Hull, Kingston upon Hull
01.1988 - 02.1992
- Initially was employed as accounts assistant doing sales ledger including reconciling previous days takings, banking and inputting of invoices onto a computerised system
- Promoted to Stock Controller when a new computerised system was introduced. I had to set up from scratch and also had to implement stock controls for the transferring of stock between sales locations. Delivery checking and monthly stock checks
Youth Trainee
Comet
Hull, Kingston upon Hull
09.1986 - 08.1988
- Trained in reconciling accounts in the Financial Accounts department with responsibility for the insurance and electrical accounts for all locations in the UK.
Education
O Level - General Studies/English/Maths/Accounts
Kingston High School
Hull, Kingston upon HullSkills
- Salesforce, SAP, SAP CRM, Microsoft Office
- Stock Control Systems
- Sales
- Customer Care
- Good Time Management Skills
References
References available upon request.
Timeline
Aftersales Co-ordinator
Ideal Standard
10.2004 - 04.2025
Customer Sales Advisor
Comet
08.1996 - 10.2004
Self Employed Newsagent
United News
09.1994 - 07.1996
Stock Control Assistant
Scotts Hotels Limited
09.1993 - 08.1994
Seasonal Worker
Youth Hostel Association
04.1993 - 09.1993
Stock Controller
The Grange Park Hotel
01.1988 - 02.1992
Youth Trainee
Comet
09.1986 - 08.1988
O Level - General Studies/English/Maths/Accounts
Kingston High School
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