Andy Bell
Summary
A highly skilled people leader with 30 years of experience in retail operations, sales and profit management across multiple industries. Highly adept in planning, coordinating and executing successful delivery of operations, service standards and sales performance. Track record of improving standards, stability, efficiency and profitability along with business growth and development. Strong collaborator, translating business requirements into solutions and achieving defined objectives.
Overview
28
28
years of professional experience
Work history
Head of Stores
Three UK
London
12.2024 - Current
- Overseeing daily operations, ensuring smooth functionality across all 66 stores in London and the home counties
- Determining strategic direction of organisation based on industry knowledge and market research to deliver YOY growth.
- Directing retail operations, scrutinising and improving existing processes to boost efficiency.
- Monitoring competitor activities, responding creatively to maintain relevancy and competitive edge.
- Team building and fostering a winning mentality leading a team of 8 talented area leaders
- Liaising with head office functions to ensure alignment of regional goals with overall company objectives.
- Tracking and delivering on all key performance metrics and identifying areas requiring improvement.
- Enhanced team's performance with regular coaching and feedback.
- Delivering a profitable store portfolio and a best in class customer experience
- Building a pipeline of talent across all levels of the business
- Spearheading regional strategies, enhancing brand visibility.
- Maximising profitability with strategic cost control measures.
Regional operations manager (Head of stores)
Starbucks Coffee
London
02.2021 - 12.2024
- New store opening strategy implementation, increased store count from 115 to 155
- Business growth resulting in District increase from 8 to 11
- Achievement of £150m in gross sales per year across 155 Stores
- Like for like sales increase of 7% year on year
- Profit increase of 9% delivering £15m profit per year
- Renovation strategy across London, investing in over a third of the estate
- Established five year strategic plan across 11 London districts
- Increased profit margin from 1% to 10%
- Year on year labour spend reduction of £1.3m
- Supporting operational effectiveness across 155 stores
- COGS reduction from 31% to 19% (£2.5m saving)
- Leadership, coaching and management of a team of 15 direct reports
- Creation of pipeline and development tools resulting in 60% decrease in labour turnover
- Increased employee engagement from 60% in 2021 to 95% in 2024
- Designing and implementing training to further develop staff based on business goals
- Customer satisfaction score increase of 20% year on year
- Driving and living company mission and values
- Delivering high impact campaign launches by analysing consumer data and trend to inform decision-making.
District manager
Starbucks Coffee
London
03.2018 - 02.2021
- Delivery of £13m in sales across 18 stores
- Managed team of 22 direct and 250 indirect staff, driving performance with motivational strategies to exceed sales targets.
- P & L responsibility for operations budget & generation of additional revenue delivering £1.8m profit per year
- Managing operational effectiveness across 18 stores
- COGS reduction of 12% across district
- Managing budgets, forecasts, strategies and business growth initiatives
- Training and mentoring three new district managers
- Creating training initiatives to educate employees on best practices and procedures, increasing team performance
- Developed strong teams by skilfully recruiting, orienting and training resulting in turnover reduction of 80%
- District manager of the year 2020
Regional manager
EE
London
03.2012 - 03.2018
- Responsible for KPI delivery across 24 stores
- Supported business development & service improvement
- Full P & L responsibility for operations budget & generation of additional revenue
- Overseeing all operational activities to ensure all set SLAs and 10 KPIs were achieved
- Planned & implemented new processes to improve overall efficiency & reliability
- Managing operational effectiveness across 24 stores with over 250 staff
- Leadership and management of 24 store managers and assistant managers
- Managed budgets, forecasts, strategies and business growth initiatives
- Heading up growth and P+L strategy for 400+ stores
- Maintained organisational compliance with applicable legislation and regulations
- Created and led successful business culture focused on performance
- Designed and implemented customer strategy for wider UK business
Multi site store manager
Orange/EE
03.2003 - 03.2012
- Store manager of the year 2005, 2009, 2010, 2011
- Led company back to the floor initiative
- New store openings
- Created training hub
Regional manager
Tower Records
London
10.1998 - 03.2003
- Responsible for retail delivery and profit across 3 stores
- New store opening responsibility
District manager
MVC
London
03.1997 - 10.1998
- Effectively managed and drove sales and profit performance across 10 store District
Skills
- Commercial Management
- Customer Care & Quality
- Coaching & Mentoring
- Project Management
- Employee training
- People Management
- Strategic planning
- Process Improvement
- Performance Management
- Store growth and new store openings
Summary
A highly experienced and motivated retail people leader with an exceptional record of transforming and delivering businesses using creative style with exceptional commercial management skills leading to a platform for growth across numerous retail sectors. Skilled in creating high performance team culture, increasing customer sales and brand loyalty. Experienced in sales management, business development, commercial management, sales and marketing initiatives, product launch plans, profit growth, relationship building and stakeholder management.
Timeline
Head of Stores
Three UK
12.2024 - Current
Regional operations manager (Head of stores)
Starbucks Coffee
02.2021 - 12.2024
District manager
Starbucks Coffee
03.2018 - 02.2021
Regional manager
EE
03.2012 - 03.2018
Multi site store manager
Orange/EE
03.2003 - 03.2012
Regional manager
Tower Records
10.1998 - 03.2003
District manager
MVC
03.1997 - 10.1998
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