Andriy Hnopko
Senior Receptionist Administrator
London,ENG
Summary
Dynamic and results-driven Senior Receptionist/Administrator with over 3 years of experience providing exceptional customer service with strong planning, problem-solving and communication skills. Proficient in handling a wide range of tasks, including help with administrative tasks, screening phone calls, creating diaries, managing correspondence, creating and development the junior team,and maintaining office security. Excellent interpersonal skills, with a proven track record of building strong relationships with patients and colleagues. Adept at multitasking and prioritizing tasks in a fast-paced environment, with a keen eye for details and a commitment to accuracy. Seeking a challenging Administrative/IT role in a progressive organization that values innovation, teamwork, and professional development.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
7
7
Certificates
5
5
Languages
Work History
Senior Receptionist Administrator
Streatham High Practice
London
01.2020 - Current
- Greet visitors in pleasant manner
- Look after appointment system
- Maintain security by following procedures, safeguarding policies, confidentiality of staff and patient information
- Screen calls and responding to internal/external requests/messages/emails
- Incoming post
- Document scanning and coding to patient’s records
- New staff training, supervising and support
- Process referrals, registrations, medical records and repeat prescriptions
- Daily administration of doctors, visitors and patients
- Managed over 850 calls per month
- Act as first point of contact and set appointments for patients
- Answer questions and address, resolve, or escalate issues to management personnel to satisfy customers
- Handle complaints and questions, and re-direct calls to other team members
- Cultivate interpersonal skills by building positive relationships with others.
- Manage time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Work well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
Head Chef
The Gate Vegetarian Restaurant
London
06.2014 - 12.2019
- Managed kitchen staff
- Managed budget and kept track of costs and spending
- Dealt with customers’ needs and diet requirements
- Ensured kitchen was kept clean and met food safety regulations
- Helped executive chef in new menu development
- Developed cross-marketing strategy in order to increase profit
- Helped executive chef with planning for new restaurant opening
- Staff recruitment
- Organized and managed big banquets for up to 250 guests
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Developed and cooked memorable dishes that brought new customers into establishment.
- Modernized work processes to reduce guest wait times and boost daily output.
- Trained kitchen staff to perform various preparation tasks under pressure.
Store Systems Integrator/Buyer Specialist
Whole Foods Market Inc
London,Piccadilly
07.2012 - 06.2014
- Implemented and enforced all regional scanning policies including regular audits
- Maintained backup and restore services for store data
- Maintained POS, store pricing, scale and UPS system
- Established and supported voicemail and email communications
- Active Directories
- Took responsibility as PFDS Buyer, looked after ordering, budgets, invoices, audit, produce and packaging
- Organized, cooked and delivered caterings to highest standard
- Counted stock (both as team member and SSI), prepared and organized HART sheets, set up HART guns, uploaded data
- Orchestrated integration and communication of software upgrades.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Performed software installations and upgrades to Windows operating systems.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Installed and supported network and POS equipment
- Offered input for complex documents to support client-ready final versions.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Collaborated with upper management to drive strategy and implement new processes.
Education
Bachelor Degree - Computer Systems
Technical University
Ternopil, Ukraine 09.1996 - 01.2000
Skills
Positive attitudeundefined
Certification
Level 2 NVQ in Multi-Skilled Hospitality Services
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CompTIA Security+ Test Prep
03-2023
CompTIA Network+
11-2022
CompTIA A+ Core2
11-2021
CompTIA IT Fundamentals
10-2021
CompTIA A+ Core1
10-2021
Senior Receptionist Administrator
Streatham High Practice
01.2020 - Current
Head Chef
The Gate Vegetarian Restaurant
06.2014 - 12.2019
Store Systems Integrator/Buyer Specialist
Whole Foods Market Inc
07.2012 - 06.2014
Bachelor Degree - Computer Systems
Technical University
09.1996 - 01.2000
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