Andriy Hnopko
Senior Receptionist Administrator
London,ENG
Summary
Dynamic and results-driven Senior Receptionist/Administrator with over 3 years of experience providing exceptional customer service with strong planning, problem-solving and communication skills. Proficient in handling a wide range of tasks, including help with administrative tasks, screening phone calls, creating diaries, managing correspondence, creating and development the junior team,and maintaining office security. Excellent interpersonal skills, with a proven track record of building strong relationships with patients and colleagues. Adept at multitasking and prioritizing tasks in a fast-paced environment, with a keen eye for details and a commitment to accuracy. Seeking a challenging Administrative/IT role in a progressive organization that values innovation, teamwork, and professional development.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
7
7
Certificates
5
5
Languages
Work History
Senior Receptionist Administrator
Streatham High Practice
London
01.2020 - Current
- Greet visitors in pleasant manner
- Look after appointment system
- Maintain security by following procedures, safeguarding policies, confidentiality of staff and patient information
- Screen calls and responding to internal/external requests/messages/emails
- Incoming post
- Document scanning and coding to patient’s records
- New staff training, supervising and support
- Process referrals, registrations, medical records and repeat prescriptions
- Daily administration of doctors, visitors and patients
- Managed over 850 calls per month
- Act as first point of contact and set appointments for patients
- Answer questions and address, resolve, or escalate issues to management personnel to satisfy customers
- Handle complaints and questions, and re-direct calls to other team members
- Cultivate interpersonal skills by building positive relationships with others.
- Manage time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Work well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
Head Chef
The Gate Vegetarian Restaurant
London
06.2014 - 12.2019
- Managed kitchen staff
- Managed budget and kept track of costs and spending
- Dealt with customers’ needs and diet requirements
- Ensured kitchen was kept clean and met food safety regulations
- Helped executive chef in new menu development
- Developed cross-marketing strategy in order to increase profit
- Helped executive chef with planning for new restaurant opening
- Staff recruitment
- Organized and managed big banquets for up to 250 guests
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Developed and cooked memorable dishes that brought new customers into establishment.
- Modernized work processes to reduce guest wait times and boost daily output.
- Trained kitchen staff to perform various preparation tasks under pressure.
Store Systems Integrator/Buyer Specialist
Whole Foods Market Inc
London,Piccadilly
07.2012 - 06.2014
- Implemented and enforced all regional scanning policies including regular audits
- Maintained backup and restore services for store data
- Maintained POS, store pricing, scale and UPS system
- Established and supported voicemail and email communications
- Active Directories
- Took responsibility as PFDS Buyer, looked after ordering, budgets, invoices, audit, produce and packaging
- Organized, cooked and delivered caterings to highest standard
- Counted stock (both as team member and SSI), prepared and organized HART sheets, set up HART guns, uploaded data
- Orchestrated integration and communication of software upgrades.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Performed software installations and upgrades to Windows operating systems.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Installed and supported network and POS equipment
- Offered input for complex documents to support client-ready final versions.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Collaborated with upper management to drive strategy and implement new processes.
Education
Bachelor Degree - Computer Systems
Technical University
Ternopil, Ukraine 09.1996 - 01.2000
Skills
Positive attitudeAbility to work under pressureAbility to think ahead and make decision accordingly
Punctuality
Strong organizational, administrative and management skillsCommunication skills
Attention to details
Flexibility, adaptability and dependabilityIT skills
Document scanning and digitization
Technical Support
Office administration
Registration management
Healthcare coding
EMIS Software Proficiency
Decision-Making
Written Communication
First Aid/CPR
Multitasking Abilities
Flexible and Adaptable
Problem-Solving
Certification
Level 2 NVQ in Multi-Skilled Hospitality Services
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CompTIA Security+ Test Prep
03-2023
CompTIA Network+
11-2022
CompTIA A+ Core2
11-2021
CompTIA IT Fundamentals
10-2021
CompTIA A+ Core1
10-2021
Senior Receptionist Administrator
Streatham High Practice
01.2020 - Current
Head Chef
The Gate Vegetarian Restaurant
06.2014 - 12.2019
Store Systems Integrator/Buyer Specialist
Whole Foods Market Inc
07.2012 - 06.2014
Bachelor Degree - Computer Systems
Technical University
09.1996 - 01.2000