Andrii Shybanov
Inverness,Highlands
Summary
Motivated Civil Engineering graduate with a strong interest in Quantity Surveying and cost control. Experienced with numbers, documentation, and regulated processes. Passionate about construction, eager to learn on site, and ready to develop skills in estimating, budgeting, and commercial management. Reliable, detail-focused, and hard-working.
Overview
17
17
years of professional experience
Work History
Content Writer & Course Developer
Self-Employed
01.2023 - Current
- Produced structured documentation, reports, and technical materials with a strong focus on accuracy and consistency.
- Created step-by-step guides and process documents — transferable to procedures, method statements, and cost reports.
- Managed information, data, and multiple tasks in an organised way.
- Used software tools to prepare, review, and present professional documentation.
- Ensured high standards of quality control in all written and technical outputs.
Customer Support Coordinator
Flydubai
09.2013 - 12.2021
- Worked within strict regulatory and quality frameworks, ensuring full compliance with procedures and standards.
- Maintained accurate records, reports, and documentation — transferable to cost tracking and project reporting.
- Handled data, figures, and structured information with high attention to detail.
- Followed defined processes in a fast-paced, high-pressure environment.
- Communicated clearly with multiple teams to support operational efficiency and problem solving.
Tours and Hotel Reservations Executive
Bonton Tours
07.2012 - 08.2013
- Managed bookings, data, and records with a strong focus on accuracy and organisation.
- Used technical systems and software to process and track information.
- Maintained clear documentation and compliance records.
- Coordinated with clients and partners — transferable to working with suppliers and project teams.
- Resolved issues efficiently while meeting deadlines and quality standards.
Exchange Executive
AIESEC
10.2008 - 03.2010
- Planned and organised structured programmes and activities.
- Maintained accurate records and documentation.
- Coordinated with teams and stakeholders — transferable to working with contractors, suppliers, and project teams.
- Followed defined processes and ensured tasks were completed on time.
- Communicated clearly to support smooth operations and problem solving.
Education
Bachelor’s Degree - Civil Engineering
Donbas National Academy of Engineering and Architecture
Donetsk city2015
Diploma - Aviation Security Management
Edith Cowan University / Emirates Aviation University
Dubai city01.2016
Certificate - Indonesian Language and Culture
National University of Jakarta
Jakarta city01.2011
Skills
- Content strategy
- Instructional design
- Project management
- Audience analysis
- Numeracy
- Attention to detail
- Reading drawings
- Reading specifications
- Learning outcomes
- Curriculum development
- Excel
- Data handling
- Clear communication
Accomplishments
- Top Innovator Award, Flydubai – Recognized for introducing over 20 creative solutions to the Innovation Hub, improving workflow and efficiency. Featured in the company magazine as a top innovator and represented Flydubai at the Innovation Award conference.
- Best Employee of the Month Awards, Flydubai – Multiple recognitions for outstanding performance and dedication.
- Most Cases Closed per Shift – 192 Cases – Achieved record productivity while maintaining quality standards.
- 100% Quality of Responses – Consistently delivered accurate and high-quality service to customers.
Publications
- Author of books on aviation security, urban planning, customer service, languages, and football, demonstrating research, writing, and analytical skills.
- Creator of Udemy courses Customer Support: From Novice to Expert and Soccer Mastery, showcasing course design, teaching, and content development abilities.
Languages
English
Proficient
C2
Russian
Proficient
C2
Ukrainian
Proficient
C2
Spanish
Intermediate
B1
Indonesian
Intermediate
B1
Polish
Intermediate
B1
Interslavic
Intermediate
B1
Tagalog
Intermediate
B1
Portuguese
Elementary
A2
Arabic
Elementary
A2
Hobbies and interests
- Football – teamwork and discipline
- Professional book writing – communication and attention to detail
- Travel – adaptability and cultural awareness
References
- Rachel Thomas, Senior Officer, Care Support & Special Services, flydubai, +97146032873, rachel.thomas@flydubai.com, Senior Supervisor
- Madalina Adriana Dib, Senior Marketing Officer, flydubai, +971505217138, madalina.dib@flydubai.com, Former colleague
Timeline
Content Writer & Course Developer
Self-Employed
01.2023 - Current
Customer Support Coordinator
Flydubai
09.2013 - 12.2021
Tours and Hotel Reservations Executive
Bonton Tours
07.2012 - 08.2013
Exchange Executive
AIESEC
10.2008 - 03.2010
Bachelor’s Degree - Civil Engineering
Donbas National Academy of Engineering and Architecture
Diploma - Aviation Security Management
Edith Cowan University / Emirates Aviation University
Certificate - Indonesian Language and Culture
National University of Jakarta