Andrii Moroz

Working at the Manny's Coffee was my first experience at doing shifts alone, including complete shop operation, cleaning, maintenance, making drinks, working at the till, opening/closing the shop and managing stocks.

Due to Flexibility in my timetable I had good opportunities to work many shifts weekly, improving my Coffee and other Drinks making skills over the past year, while also learning the complete operation of a given coffee shop on my own up to reasonable standards.

I Was transferred across from the Sugar Loaf with the whole staff team, but left the job due to geographical complications.

While working there, I handled payment transactions to guarantee smooth customer checkout process, upheld health and safety standards by regularly sanitising hands and work areas and ensured cleanliness of restaurant area with regular sweeping and wiping.

Although the cafe was usually relatively relaxed, the crazy rush hours taught me how to remain calm under pressure, ensuring better performance during peak hours.

I Worked at the till accepting orders while also upselling items to benefit sales as much as possible. In Sugarloaf I Learnt providing a welcoming atmosphere to customers, increasing the numbers of returning clients.

As a first person customers would face, I made sure to address any customer complaints or issues well, ensuring client satisfaction and cafe image, also assisted in inventory control and managed stocks few times a week.

Over past few months of working before the Coffee Shop closed down, I got a raise for "selling too many baguettes", with my personal record being 37 a day, making us run out of a weekly supply of bases on a Wednesday.

Here I learned to operate the espresso machine and make different drinks, while also maintaining quick pace of serving and high Hygiene standards. "Health and Safety first".