Avid traveller and committed to continuous development through reading, podcasts, and industry insights Keen reader (20 books /yr), valuing learning, reflection, and balance through walking & time with family & friends
Andrie Neophytou
London
Summary
Results-driven senior leader with over 20 years in fast-paced environments, transitioning into People Operations HR. Leverages operational leadership and HR expertise, supported by a Master’s in Human Resources and CIPD Level 7. Experienced in the employee lifecycle, adept at talent acquisition, ER management, performance management, and organisational change. Delivers structured frameworks that enhance performance and employee experience while fostering collaboration and strategic partnerships.
Overview
21
21
years of professional experience
Work History
Regional Director
Spicerhaart
East London/Essex
01.2022 - 12.2025
- Led a multi-site operation across 12 offices (plus Property Management), managing 50+ employees and £3m+ revenue in a fast-paced, evolving environment
- Maintained strongest regional market share for 2 consecutive years; top 2 company-wide for sundries performance and highest Google reviews per head (800+)
- Delivered significant growth, including +80 units to management book (2022) and company-leading +140 units in H1 2024
- Exceeded profit targets by £180k (2023), £288k (2024) and £195k (2025), driving consistent commercial outperformance
- Achieved lowest complaint levels across group by implementing strong service standards and enhancing team capability
- Designed and embedded operational processes across departments, enhancing compliance and fostering cross-functional alignment
- Led full employee lifecycle activity, including performance reviews, performance management, employee relations and disciplinary processes in line with policy and legislation
- Reviewed and optimised frameworks around absence / probation and the recruitment lifecycle
- Coached and developed high-performing teams through structured training, personally delivering programmes on negotiation, resilience, objection handling, problem-solving, upselling and closing
- Built high-performance, people-focused culture that combined commercial delivery with strong employee engagement and capability development
Executive Lettings Director
Stirling Ackroyd
Westend / London Bridge / Nine Elms
08.2019 - 12.2021
- Held accountability for £2.5m+ revenue, overseeing a portfolio of 600+ properties within a high-volume, fast-paced environment
- Stabilised and optimised portfolio performance, improving fee structures and reducing landlord debt to enhance profitability
- Led team development through structured training, mentoring and coaching, strengthening capability and driving improved performance outcomes
- Streamlined office procedures and operational processes, enhancing efficiency and compliance across function
- Managed recruitment process, facilitating attraction, selection and onboarding of talent
- Delivered performance management and supported employee relations cases, ensuring adherence to company policy and employment legislation
- Acted as a senior subject matter expert, delivering webinars and contributing to the design and development of e-learning platforms to upskill wider teams
- Progressed into a more senior role with expanded scope, reflecting strong commercial delivery and people leadership impact
Head of Operations
YOPA estate agents
Watford, Hertfordshire
08.2017 - 05.2019
- Started Yopa as a Territory owner (a sales broker covering London), promoted to Head of Operations.
- Established a new call centre function for a high-growth hybrid agency, recruiting and onboarding 30 agents and 4 managers to support a network of 170 self-employed field agents
- Enhanced customer satisfaction and aligned revenue performance with business growth strategy, generating £500k+ revenue
- Reduced customer complaints by 80% through service improvements, process optimisation and targeted coaching
- Cultivated stakeholder relationships to ensure alignment, collaboration and effective communication across the business
- Designed and implemented sales processes, procedures and workflows, later rolled out as standardised best practice
- Coordinated team coaching and capability development to elevate performance, engagement and service delivery
- Successfully delivered project objectives within a fast-paced, scaling environment
- Role concluded due to redundancy following successful project delivery
Estate Agent Broker
Allsopp & Allsopp
Dubai
09.2016 - 05.2017
Director
Move 51 Degrees North (Homes for Haringey)
North London
05.2015 - 05.2016
- Established and launched online not-for-profit PRS agency, directing brand development, website creation, and go-to-market strategy to establish market presence
- Developed and implemented marketing and advertising strategies, significantly increasing brand visibility
- Monitored P&L performance post-launch, identifying financial forecasting errors in original business case, leading to strategic adjustments for improved profitability
- Established legislative and regulatory compliance frameworks, ensuring adherence to industry and operational standards
- Led end-to-end recruitment, onboarding and team management, embedding training and development to build capability
- Delivered core operational activity including valuations, listings and offer negotiation, supporting revenue generation
- Supported organisational decision-making following commercial review, leading to business closure and redundancy programme
Lettings Group Director
Portico
London
05.2012 - 05.2015
- Held accountability for £5.5m+ revenue across 11 London offices (including acquisition growth), leading 60 staff and overseeing a 4,000+ property portfolio
- Delivered significant sales performance improvements, doubling negotiator viewing-to-let conversion (6% to 12%) and increasing manager appraisal conversion (20% to 45%)
- Established a dedicated renewals function, increasing tenancy renewal rates from 45% to 70% and driving recurring revenue and portfolio stability
- Managed relationships with high-net-worth clients, enhancing service excellence and strengthening brand reputation
- Implemented streamlined processes between front and back-office operations, improving efficiency, quality control and overall business output
- Led people management activities, including performance appraisals, KPI setting, promotions, and complaint resolution
- Designed and delivered group-wide training and development programmes, embedding continuous coaching and capability building across all levels
- Facilitated quarterly board meetings to share insights that informed strategic decision-making
- Training and development initiatives contributed to the business winning multiple industry awards
- Role concluded following organisational restructure and sale of the business
Area Manager
Portico
London
04.2010 - 04.2010
- Managed a team of 20 across 4 London offices, driving performance within a fast-paced, multi-site environment growing through acquisition
- Reduced portfolio attrition and drove organic growth through targeted performance strategies and client retention initiatives
- Developed and embedded KPIs and performance frameworks, including appraisals and 6-month reviews to drive accountability and continuous improvement
- Designed and implemented standardised procedures and processes, improving consistency, efficiency and compliance across locations
- Introduced quality control measures across marketing and service delivery, ensuring consistency in customer experience and adherence to brand standards
- Managed rent arrears processes and reduced fee debt, improving cash flow and financial performance
- Created and delivered sales skills training programmes to enhance team capability in conversion and client management
Lettings Manager
Portico
Islington, London
08.2009 - 08.2009
Lettings Manager
Douglas Allen (Arun Estates)
Loughton, Essex
11.2008 - 08.2009
Lettings Manager
Foxtons
Muswell Hill, London
11.2005 - 08.2008
Lettings Negotiator
Foxtons
Muswell Hill, St Johns Wood, Hampstead
05.2005 - 11.2005
Owner
A&P Sports Rehabilitation and Massage Clinics
London & Hertfordshire
09.2004 - 04.2005
Education
Distinction - MA - Human Resource Management (CIPD Level 7)
London Metropolitan University
01-2021
Qualification Level 3 -
NAEA
01-2016
Fellowship Qualification Level 4 -
NAEA
01-2016
Fellowship Qualification Level 4 -
ARLA
01-2015
Qualification Level 3 -
ARLA
01-2009
Business Management Certificate -
ASET
01-2005
BSc Hons - Sports Rehabilitation and Injury Prevention
Middlesex University
01-2004
A levels Psychology & Sports Studies
Southgate Sixth Form
01-2000
11 GCSE's including; Double Science, Double English, Maths & Modern Greek
Hatch End High School
01-1998
Skills
- Employee lifecycle management
- Succession planning
- Employee relations case management
- Performance management
- Performance frameworks
- Process design and implementation
- Regulatory & compliance management
- UK employment laws
- Health & safety compliance
- Workflow management
- Coaching and mentoring
- Training programme design
- Training & development
- Culture & Employee engagement
- Process improvement
- Organisational & time management skills
- Commercial awareness
- Problem-solving
- Decision-making efficiency
- Operational efficiency
- Conflict resolution
- Leadership
- Effective communication written & verbal
- Critical thinking
- Data-driven decision-making
- Relationship-building & stakeholder engagement
- KPI tracking and reporting
- Regional expansion strategy
- Profit and loss understanding
- Strategic thinking & planning
- Workforce planning & optimisation
- MS Office
Interests
Timeline
Regional Director
Spicerhaart
01.2022 - 12.2025
Executive Lettings Director
Stirling Ackroyd
08.2019 - 12.2021
Head of Operations
YOPA estate agents
08.2017 - 05.2019
Estate Agent Broker
Allsopp & Allsopp
09.2016 - 05.2017
Director
Move 51 Degrees North (Homes for Haringey)
05.2015 - 05.2016
Lettings Group Director
Portico
05.2012 - 05.2015
Area Manager
Portico
04.2010 - 04.2010
Lettings Manager
Portico
08.2009 - 08.2009
Lettings Manager
Douglas Allen (Arun Estates)
11.2008 - 08.2009
Lettings Manager
Foxtons
11.2005 - 08.2008
Lettings Negotiator
Foxtons
05.2005 - 11.2005
Owner
A&P Sports Rehabilitation and Massage Clinics
09.2004 - 04.2005
Distinction - MA - Human Resource Management (CIPD Level 7)
London Metropolitan University
Qualification Level 3 -
NAEA
Fellowship Qualification Level 4 -
NAEA
Fellowship Qualification Level 4 -
ARLA
Qualification Level 3 -
ARLA
Business Management Certificate -
ASET
BSc Hons - Sports Rehabilitation and Injury Prevention
Middlesex University
A levels Psychology & Sports Studies
Southgate Sixth Form
11 GCSE's including; Double Science, Double English, Maths & Modern Greek
Hatch End High School