Summary
Overview
Work history
Education
Skills
Custom Section
Languages
Timeline
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ANDREWS ASIAMA AHENKORA

Beckton,United Kingdom

Summary

Dynamic and adaptable professional with a strong foundation in communication, decision-making, and team building. Demonstrates exceptional skills in conflict resolution, report generation, and time management. Committed to fostering professional interpersonal relationships and maintaining a positive work ethic. Adept at critical thinking and problem solving, with a teachable attitude that supports continuous learning and growth.

Overview

12
12
years of professional experience
2002
2002
years of post-secondary education

Work history

Night Supervisor

Urbanest Student Accommodation
London, Greater London
08.2018 - 08.2025
  • Manage the night team leading, driving, and making sure they adhere to the standards of excellence and to the operational policies and procedures, coaching, training, support and correcting where needed.
  • Ensure compliance, security, and integrity of customer data in line with data protection policies.
  • Exercise initiative in providing excellent customer service, consulting effectively with Managers and other Colleagues.
  • Provide a decisive and effective response to customer complaints and arbitrate tenant disputes to effective resolution following the core operating procedures.
  • Take responsibility for understanding Health and Safety requirements within the role; asking questions to clearly understand and flag any encountered issues.
  • Manage team collaboration to consistently deliver an effective handover process daily to seamlessly manage the operations between teams.
  • Support City Night Manager in developing, adapting, and managing plans to successfully deliver against operational KPIs.
  • Support the recruitment, training and development of night team members identifying and nurturing talented team members to support retention and succession planning within organization.
  • Communicate with confidence and clarity particularly in situations of difficult negotiation and challenge and influence upwards to managers as well as to direct reports.
  • Coordinated with maintenance team for timely repairs and upkeep of facilities.
  • Led team meetings before each shift start to set expectations and plan workloads.
  • Collaborated with security personnel, ensuring safe premises.
  • Ensured safety by monitoring CCTV and conducting routine patrols.
  • Enhanced communication with staff members to improve coordination.
  • Dealt with late-night emergencies calmly, ensuring minimal disruption to services.
  • Delivered fast and efficient service by prioritising tasks effectively.
  • Resolved conflicts amongst staff members by implementing fair procedures.
  • Managed shift schedules, improving staff efficiency.
  • Provided excellent customer service to enhance guest experience.
  • Honoured all company regulations whilst carrying out responsibilities diligently.
  • Monitored employee performances; provided feedback when necessary.
  • Trained new employees, enhancing their job performance quickly.
  • Performed concise and accurate handovers to day manager at end of shift.
  • Scheduled night staff and coordinated workflow to foster adequate shift coverage and seamless operations.
  • Led employees during night shifts to deliver outstanding customer service and comply with quality standards.
  • Maintained safe and secure environment by monitoring signs of disruptive behaviour.
  • Patrolled areas to monitor site security and enforce compliance with health and safety regulations.
  • Assisted with check-ins, check-outs and reservations to support front office operations.
  • Mentored and trained staff on quality service delivery, company policies and problem resolution.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Monitored health and safety measures for guaranteed compliance.

Night Supervisor

Urbanest Student Accommodation
London, Greater London
08.2018 - 08.2025
  • Manage the night team leading, driving, and making sure they adhere to the standards of excellence and to the operational policies and procedures, coaching, training, support and correcting where needed.
  • Ensure compliance, security, and integrity of customer data in line with data protection policies.
  • Exercise initiative in providing excellent customer service, consulting effectively with Managers and other Colleagues.
  • Provide a decisive and effective response to customer complaints and arbitrate tenant disputes to effective resolution following the core operating procedures.
  • Take responsibility for understanding Health and Safety requirements within the role; asking questions to clearly understand and flag any encountered issues.
  • Manage team collaboration to consistently deliver an effective handover process daily to seamlessly manage the operations between teams.
  • Support City Night Manager in developing, adapting, and managing plans to successfully deliver against operational KPIs.
  • Support the recruitment, training and development of night team members identifying and nurturing talented team members to support retention and succession planning within organization.
  • Communicate with confidence and clarity particularly in situations of difficult negotiation and challenge and influence upwards to managers as well as to direct reports.
  • Coordinated with maintenance team for timely repairs and upkeep of facilities.
  • Led team meetings before each shift start to set expectations and plan workloads.
  • Collaborated with security personnel, ensuring safe premises.
  • Ensured safety by monitoring CCTV and conducting routine patrols.
  • Enhanced communication with staff members to improve coordination.
  • Dealt with late-night emergencies calmly, ensuring minimal disruption to services.
  • Delivered fast and efficient service by prioritising tasks effectively.
  • Resolved conflicts amongst staff members by implementing fair procedures.
  • Managed shift schedules, improving staff efficiency.
  • Provided excellent customer service to enhance guest experience.
  • Honoured all company regulations whilst carrying out responsibilities diligently.
  • Monitored employee performances; provided feedback when necessary.
  • Trained new employees, enhancing their job performance quickly.
  • Performed concise and accurate handovers to day manager at end of shift.
  • Scheduled night staff and coordinated workflow to foster adequate shift coverage and seamless operations.
  • Led employees during night shifts to deliver outstanding customer service and comply with quality standards.
  • Maintained safe and secure environment by monitoring signs of disruptive behaviour.
  • Patrolled areas to monitor site security and enforce compliance with health and safety regulations.
  • Assisted with check-ins, check-outs and reservations to support front office operations.
  • Mentored and trained staff on quality service delivery, company policies and problem resolution.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.

Concierge

Urbanest Student Accommodation
06.2015 - 08.2018
  • Communicate effectively, whether face to face, via telephone or in writing, with customers and colleagues, clearly understanding and responding to their needs and providing timely solutions.
  • Assist the Managers and team members with key tasks during the turnaround period, ensuring that the building is ready for the new intake.
  • Liaise, provide access, and supervise the work of emergency contractors, and tradespersons on site, highlighting any areas of concern to the manager.
  • Understanding the importance of health and safety, and security policies in place for a better working environment.
  • Provide a decisive and effective response to customer complaints and arbitrate tenant disputes to effective resolution following the core operating procedures.
  • Ensure compliance, security and integrity of customer data and full understanding of the importance of all aspects of General Data Protection Regulations (GDPR – training provided).

Concierge

Urbanest Student Accommodation
06.2015 - 08.2018
  • Communicate effectively, whether face to face, via telephone or in writing, with customers and colleagues, clearly understanding and responding to their needs and providing timely solutions.
  • Assist the Managers and team members with key tasks during the turnaround period, ensuring that the building is ready for the new intake.
  • Liaise, provide access, and supervise the work of emergency contractors, and tradespersons on site, highlighting any areas of concern to the manager.
  • Understanding the importance of health and safety, and security policies in place for a better working environment.
  • Provide a decisive and effective response to customer complaints and arbitrate tenant disputes to effective resolution following the core operating procedures.
  • Ensure compliance, security and integrity of customer data and full understanding of the importance of all aspects of General Data Protection Regulations (GDPR – training provided).

Concierge

Premier Estates Limited
03.2013 - 06.2015
  • Involve in implementing night security systems, ensuring overall health and safety, and security policy.
  • Effective recording, logging information and escalating.
  • Advises management promptly of any signs of problems or concerns about a client.
  • Reporting repairs and requesting maintenance contractors by using appropriate systems.
  • Perform duties and responsibilities as they directed by my line manager.
  • Promote and encourage an important level of client involvement, consultation, and communication.

Concierge

Premier Estates Limited
03.2013 - 06.2015
  • Involve in implementing night security systems, ensuring overall health and safety, and security policy.
  • Effective recording, logging information and escalating.
  • Advises management promptly of any signs of problems or concerns about a client.
  • Reporting repairs and requesting maintenance contractors by using appropriate systems.
  • Perform duties and responsibilities as they directed by my line manager.
  • Promote and encourage an important level of client involvement, consultation, and communication.

Education

Advanced Business Certificate Examination (ABCE) - Level 3 Certificate in Auditing, Business Finance and Cost Accounting

Centre For Business Studies
Accra, Ghana

Skills

  • Communication
  • Decision-making
  • Team building
  • Professional Interpersonal Relationship skills
  • Conflict resolution
  • Report generation
  • Time management
  • Positive work ethic
  • Adaptable
  • Critical thinking
  • Problem solving
  • Teachable

Custom Section

  • Mental Health First Aider
  • First Aid
  • Emergency Evacuation Chair Trainer
  • ISOH – Managing Safely
  • Talent Development - Rising Talent; Modules: Manager of Today, Brand You, Productivity, Conflict and Emotional Intelligence, and Powerful Conversation.
  • All other managerial standard training from the Learning and Development department – penultimately the launch of the e-learning system, Urbanest Academy.

Languages

English
Native

Timeline

Night Supervisor

Urbanest Student Accommodation
08.2018 - 08.2025

Night Supervisor

Urbanest Student Accommodation
08.2018 - 08.2025

Concierge

Urbanest Student Accommodation
06.2015 - 08.2018

Concierge

Urbanest Student Accommodation
06.2015 - 08.2018

Concierge

Premier Estates Limited
03.2013 - 06.2015

Concierge

Premier Estates Limited
03.2013 - 06.2015

Advanced Business Certificate Examination (ABCE) - Level 3 Certificate in Auditing, Business Finance and Cost Accounting

Centre For Business Studies

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ANDREWS ASIAMA AHENKORA