Andrew James hopper

I am administration for private medical and travel insurance policies. Which is changing details, changing plans, collecting premiums and ordering documents for our members. Point of contact for questions from the membership phones and processing team. Point of contact for other departments and marketing, commercial and outputs. Point of contact for our pricing team which involves updating records and working timescales.

Started1/6/2000

The management and implementation of New Business, Renewals and Adjustments. Requires policy receipt, consultation, reply and monitoring processes, handling over 5,000 policies each year. sole responsibility

non-standard schemes for private car business through individual broker.

Maintenance of high-quality verbal responses to enquires, handling over 7,500 phone calls each year. Delivery of a professional, courteous and diplomatic face in volatile situations, regarding business hostility to the company's remit and targets.

Training and management of underwriting assistant administrative and contract and permanent staff.

Responsibly taken for referrals from underwriting assistants. Ensuring the correct underwriting procedures are taken for policies outside of individual remit, via close liaison senior colleagues within, and outside of, personal lines operations team.

Familiarisation with corporate loss-ratio figures to ensure sensible underwriting practises.

Participation in inter-personal and communications skill workshops including four-day workshops, personal development seminar, providing experience of being a decisive, assertive, persuasive and sensitive team player. Undertaking of technical training within corporate affairs and IT.

Underwriting duties in large organisation. Specialisation in motor insurance.

Production of report detailing sectional recommendations to management regarding effective work practices. Focus on drafting of written correspondence, resulting in responsibility for amending standard letters. Resulted in elaboration of some to increase amount of information amending standard letters. Resulted in elaboration of some to increase amount of information imparted.