Andrew Hart
Ipswich,Suffolk
Summary
I am a motivated, adaptable & Reliable individual with experience in different career fields seeking a Position In catering & Hospitality or Receptionist environment.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work History
Animal Care Assistant (Work Experience)
The Blue Cross
Felixstowe, Suffolk
01.2011 - 01.2011
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Monitored animals for behavioral problems and signs of health issues.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Managed inventory ordered new supplies and maintained optimal storage to meet expected needs.
- Minimized animal injury risk by monitoring behavior's and eliminating safety hazards.
- Reset procedure rooms between appointments and disinfected equipment.
- Walking dogs & Caring Puppies
- care for cats
Librarian (Work Experience)
The Learning Curve, Suffolk new college
Ipswich, Suffolk
03.2013 - 03.2013
- The learning curve Library librarian
- Checking in Books
- Checking out books
- Checking out laptops
- Checking in laptops
- Resetting student cards
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Located requested books on shelves and in library database and fetched items for patrons.
Receptionist & Bartender (Work Experience)
The penta Hotel
Ipswich, Suffolk
06.2014 - 06.2014
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided callers with address, directions, company website and related information.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
Waiter/Barman (Work,Experience)
Ipswich Town Football Club
Ipswich, Suffolk
07.2015 - 07.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up to date on menu changes to help customers make food choices.
- Enlisted co-workers' assistance for multi-order delivery to avoid spilling or dropping food.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Shared knowledge of menu items and Flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Inspected dishes and utensils for cleanliness.
- Folded napkins and prepared silverware set to provide adequate supply for host station.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
- Informed customers about daily and seasonal specials.
Bar Supervisor
Ipswich Town Football Club
Ipswich, Suffolk
10.2018 - 06.2020
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Handled cash accurately and prepared nightly deposits.
- Checked ID cards and verified bar guests were of legal age.
- Completed bar opening and closing procedures.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Closed out cash register and prepared cashier report at close of business.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
- Trained new staff to ensure they follow all laws and procedures.
Call Centre Handler
Instacommucation/Express Test
Work From Home
11.2021 - 01.2022
- Handling Inbound Calls
- Complaint Handling Booking & Cancelling Tests
- Account enquires Handing problems with tests & Result 24
- Worked flexible hours across night, weekend and holiday shifts.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Recommended products to customers, thoroughly explaining details.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Assisted customers by answering questions and responding to inquiries.
- Responded to customer calls and emails to answer questions about products and services.
Cleaner
Mapleleaf Cleaners Ltd
Ipswich, Suffolk
11.2021 - 01.2022
- Handled equipment, chemicals and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Emptied trashcans and transported waste to collection areas.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Organized and used industrial cleaning products following strict safety procedures.
- Maintained floor cleaning and waxing equipment.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used power scrubbing and waxing machines to scrub and polish floors.
Guest Service Assistant
Kew Green, Holiday INN
Ipswich, Suffolk
01.2022 - 04.2022
- Assistant Welcome and greet Guests
- Work in the restaurant and bar
- Making sofa bed & Z Beds
- Conduct fire walk & floor walk
- Answer and direct incoming calls
- Make and confirm reservations for guests Inform guests of hotel rates and services
- Answer Emails and booking sites
- Allocate rooms
- Set up conference rooms
- Register and check guests in
- Update guest portfolios
- Run the night audit
- Confirm relevant guest information
- Taking payments
- Issue room keys and direct guests to their rooms
- Post charges to guest retrieve mail, packages
- Check out guest
- Sending company receipts
- Looking after conferences & Events
- Enforce rules and policies of the hotel
- Maintain a neat and orderly front desk and reception area liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- Inform housekeeping when rooms have been vacated and are ready for cleaning liaise with duty manager or manager when required
- Do banking
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Receptionist/Night Porter
Mutu Belated Brook Hotel
Ipswich, Suffolk
04.2022 - 07.2022
- Welcome and greet Guests
- Conduct fire walk & floor walk
- Answer and direct incoming calls
- Make and confirm reservations for guests Inform guests of hotel rates and services
- Answer Emails and booking sites
- Allocate rooms
- Register and check guests in
- Update guest portfolios
- Run the night audit
- Confirm relevant guest information
- Taking payments
- Issue room keys and direct guests to their rooms
- Post charges to guest retrieve mail, packages
- Check out guest
- Sending company receipts
- Enforce rules and policies of the hotel
- Maintain a neat and orderly front desk and reception area liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- Inform housekeeping when rooms have been vacated and are ready for cleaning liaise with duty manager or manager when required
- Doing laundry for leisure
- Do banking ensure pool safety
- Assisting guest with luggage
- Order office Supply's
Manager
Fast Cabs Ipswich LTD
Ipswich, Suffolk
07.2022 - Current
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Delivered services to customer locations within specific timeframes.
- Improved operations through consistent hard work and dedication.
- Used Microsoft Word and other software tools to create documents and other communications.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Carried out day-to-day duties accurately and efficiently.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Education
School Grades -
Ipswich Academy
Ipswich,Suffolk 09.2009 - 06.2012
NVQ Level 1,2 & 3 - Catering and hospitality
Suffolk New College
Ipswich, Suffolk 09.2013 - 07.2016
Prevention of covid 19 -
Online Course
01.2021 - 01.2021
Basic First Aid -
First Aid for Free (Online)
01.2021 - 01.2021
Advanced First Aid -
First Aid For Free (Online)
01.2021 - 01.2021
Anaphylaxis Awareness -
First Aid for Free (Online
01.2021 - 01.2022
Asthma Awareness -
First Aid for Free (Online)
01.2021 - 01.2022
Pediatric First Aid Course -
First Aid for Free (Online)
01.2021 - 01.2021
Online Automated External Defibrillator (AED) -
First Aid for Free (Online)
01.2021 - 01.2021
CPR Course -
First Aid for Free (Online)
01.2021 - 01.2021
Food allergy and intolerance -
Food Standard Agency (Online)
01.2021 - 01.2021
Mental Capacity Act and Adult Safeguarding -
Online
01.2021 - 01.2021
Excellence in continence and catheter care -
Online
01.2021 - 01.2021
Domestic Violence and Abuse (DVA) -
Online
01.2021 - 01.2021
Safeguarding Adults & Children - Level 1 -
Online Course
Ipswich,Suffolk 01.2021 - 01.2021
Safeguarding Adults & Children - Level 2 -
Online Course
01.2021 - 01.2021
Safeguarding Adults & Children - Level 3 -
Online Course
Ipswich, Suffolk 01.2021 - 01.2022
Safeguarding Adults - Level 4 -
Online Course
Ipswich, Suffolk 01.2022 - Current
Safeguarding Adults & Children -
Suffolk County Council
04.2022 - 04.2022
Skills
Communication
Teamwork
Leadership
Timekeeping
Writing/Spelling
Staff Management
Coaching and mentoring
Policies and procedures
Strategic planning
Sales and marketing
Schedule optimization
Mathematical calculations
Business planning
Project Management
Operations management
Business Development
Hobbies
- Learning New Skills
- Cricket
- Football
- Gaming
- Live Streaming
- Computer's
Timeline
Manager
Fast Cabs Ipswich LTD
07.2022 - Current
Receptionist/Night Porter
Mutu Belated Brook Hotel
04.2022 - 07.2022
Safeguarding Adults & Children -
Suffolk County Council
04.2022 - 04.2022
Guest Service Assistant
Kew Green, Holiday INN
01.2022 - 04.2022
Safeguarding Adults - Level 4 -
Online Course
01.2022 - Current
Call Centre Handler
Instacommucation/Express Test
11.2021 - 01.2022
Cleaner
Mapleleaf Cleaners Ltd
11.2021 - 01.2022
Prevention of covid 19 -
Online Course
01.2021 - 01.2021
Basic First Aid -
First Aid for Free (Online)
01.2021 - 01.2021
Advanced First Aid -
First Aid For Free (Online)
01.2021 - 01.2021
Anaphylaxis Awareness -
First Aid for Free (Online
01.2021 - 01.2022
Asthma Awareness -
First Aid for Free (Online)
01.2021 - 01.2022
Pediatric First Aid Course -
First Aid for Free (Online)
01.2021 - 01.2021
Online Automated External Defibrillator (AED) -
First Aid for Free (Online)
01.2021 - 01.2021
CPR Course -
First Aid for Free (Online)
01.2021 - 01.2021
Food allergy and intolerance -
Food Standard Agency (Online)
01.2021 - 01.2021
Mental Capacity Act and Adult Safeguarding -
Online
01.2021 - 01.2021
Excellence in continence and catheter care -
Online
01.2021 - 01.2021
Domestic Violence and Abuse (DVA) -
Online
01.2021 - 01.2021
Safeguarding Adults & Children - Level 1 -
Online Course
01.2021 - 01.2021
Safeguarding Adults & Children - Level 2 -
Online Course
01.2021 - 01.2021
Safeguarding Adults & Children - Level 3 -
Online Course
01.2021 - 01.2022
Bar Supervisor
Ipswich Town Football Club
10.2018 - 06.2020
Waiter/Barman (Work,Experience)
Ipswich Town Football Club
07.2015 - 07.2022
Receptionist & Bartender (Work Experience)
The penta Hotel
06.2014 - 06.2014
NVQ Level 1,2 & 3 - Catering and hospitality
Suffolk New College
09.2013 - 07.2016
Librarian (Work Experience)
The Learning Curve, Suffolk new college
03.2013 - 03.2013
Animal Care Assistant (Work Experience)
The Blue Cross
01.2011 - 01.2011
School Grades -
Ipswich Academy
09.2009 - 06.2012