Jayasree Ramalingam
Chennai
Summary
Over 10 years of experience in IT, specializing in production support within the BFS domain and software development in cloud environments such as GCP. Proven track record in managing incidents according to documented SLA timelines, conducting problem record management, and performing live issue analysis and bug fixing. Nearly 1 year of experience as a .NET developer, contributing to effective software solutions and system enhancements.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Tech Lead
Tata Consultancy Services
chennai
01.2016 - Current
- Delivered comprehensive back-end application support for bank systems, ensuring operational continuity.
- Provided assistance to customer-facing applications, including Retail Application- Your Finances and Commercial Account features.
- Restored client systems promptly, minimizing service disruption and maintaining adherence to SLAs.
- Conducted thorough analysis of client issues, delivering solutions through detailed reports.
- Participated in root cause analysis meetings to identify and mitigate recurring incidents.
- Maintained high-quality solution and application support documentation for accuracy and clarity.
- Developed knowledge base articles to reduce incident recurrence and improve efficiency.
- Monitored batch processes and performed change analysis for operational enhancements.
Developer
Blue Whale Solutions
chennai
01.2014 - 01.2015
- Redesigned entire business flow UI for enhanced user experience in textile billing management.
- Developed user interface screens and authored design documents from inception.
- Created comprehensive test plans for new and existing programs, ensuring quality assurance compliance.
- Collaborated with team members to resolve bugs identified during quality assurance testing.
- Coordinated with business analysts to manage change requests and implementation plans.
Education
Master of Philosopy
Indo American college
Cheyyar, TN2016
Master of Computer Application -
Rajalakshmi Engineering College
01.2014
Bachelor of Computer Application -
Adhiparasakthi college of Arts and Science
01.2011
Skills
- Client Reporting
- Team Building
- Monitoring the system performance
- Initial analysis of issue
- Troubleshooting
- Reduce the repetitive work
- Writing skills
- Results Oriented Analysis
- Building rapport with host team
- Continues knowledge transfer to the team
- Client Presentation
- Good oral Communication
- Status Reporting
- Technical Support
- Mitigation Action
- Operating system Linux
- Databases Oracle SQL developer
- Databases Toad for Oracle
- Incident & change management Service Now
- Incident & change management Axis
- Applications Microsoft Office Suite: Word
- Applications Microsoft Office Suite: Excel
- Applications Microsoft Office Suite: Outlook
- Applications Microsoft Office Suite: PowerPoint
- GCP
Certification
- JAVA SE 6 Programmer, ORACLE Certified Professional
- LDP_ASCENT-The Foundation for your Leadership certified in TCS
- Devops intermediate certified in TCS
Accomplishments
- On The Spot Award, In appreciation of outstanding contribution to the organization TATA CONSULTANCY SERVICES, 2018-02-21
- Service & Commitment Award, In recognition of 5 year dedicated work performances to the organization, 2021-02-01
- Best Team Award, In appreciation of Retail Leadership team, 2021-02-20
Languages
Tamil
Telugu
English
Custom Section
Linux, Oracle SQL developer, Toad for Oracle, Service Now, Axis, Microsoft Office Suite: Word, Excel, Outlook, PowerPoint
Timeline
Tech Lead
Tata Consultancy Services
01.2016 - Current
Developer
Blue Whale Solutions
01.2014 - 01.2015
Master of Philosopy
Indo American college
Master of Computer Application -
Rajalakshmi Engineering College
Bachelor of Computer Application -
Adhiparasakthi college of Arts and Science