Andrew Hackett
Chesterfield,Derbyshire
Summary
Dependable and committed, with strong skills in conflict resolution and community engagement. Possesses solid communication abilities and keen understanding of public safety protocols. Aims to foster safer, more cohesive communities through dedicated service.
Overview
11
11
years of professional experience
26
26
years of post-secondary education
1
1
Certification
Work history
Delivery associate
MJFM Logistics
Doncaster, South Yorkshire
11.2024 - Current
- Loaded and unloaded merchandise at stores and vendor locations, working safely and efficiently to limit disruption to other road users.
- Handled customer queries for improved satisfaction.
- Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
- Sorted packages according to final destination before loading van, improving delivery speed.
- Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
- Followed safe driving practices for safety of fellow travellers and passengers.
- Adapted swiftly to changing weather conditions whilst on duty, ensuring uninterrupted service provision.
- Submitted required documentation upon journey completion.
- Recorded delivery information accurately, minimising disputes or discrepancies.
Police community support officer
Derbyshire Constabulary
Chesterfield, Derbyshire
09.2022 - 08.2024
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
- Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
- Improved community safety by conducting regular patrols and liaising with local residents.
- Supported large public gatherings by stewarding and patrolling public areas.
- Attended emergencies quickly, remaining calm and professional under pressure.
- Provided reassurance to victims of crimes, delivering initial support and guidance.
- Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.
- Advised Community Safety Units (CSAs) on tactics to greatly reduce crime, risk and vulnerability.
- Coordinated police activity to prevent crime to high harm service users, including repeat victims, venues and locations.
GM section leader
Asda
Chesterfield, Derbyshire
11.2018 - 09.2022
- Coordinated staff rosters and schedules to enhance productivity.
- Formulated marketing and advertising strategies for continuous business growth.
- Facilitated open communication channels within the team, enhancing collaboration.
- Liaised with other department leads to facilitate cross-departmental communication.
- Enforced service standards to maintain establishment reputation for excellence.
- Prepared detailed reports on section performance for senior management review.
- Administered health and safety protocols, maintaining a safe working environment.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
Bartender
Frankie & Benny's
Chesterfield, Derbyshire
09.2013 - 12.2015
- Handled cash transactions securely minimising risk of theft or fraud.
- Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Promoted special events and offers effectively leading to increased footfall on those days.
- Supported serving staff with fast, accurate beverage preparation.
- Checked identification of customers to ensure legal drinking age compliance.
- Managed stock levels efficiently, preventing shortage during peak hours.
Education
Certificate of Higher Education - Criminology
University of Derby
Derby 09.2015 - 08.2016
GCSEs - English Language
Hasland Hall Community School
Chesterfield, Derbyshire 09.2008 - 08.2013
GCSEs - English Literature
Hasland Hall Community School
Chesterfield, Derbyshire 09.2008 - 08.2013
GCSEs - Mathematics
Hasland Hall Community School
Chesterfield, Derbyshire 09.2008 - 08.2013
GCSEs - Science (Double Award)
Hasland Hall Community School
Chesterfield, Derbyshire 09.2008 - 08.2013
GCSEs - Physical Education
Hasland Hall Community School
Chesterfield, Derbyshire 09.2008 - 08.2013
Skills
- Incident report writing
- Computer literacy
- Two-way radio operation
- Decision making under pressure
- Customer service excellence
- Community liaison
- Compassionate listening
- Public order management
- Full UK driving licence
- Quality assurance compliance
- Staff training and development
- Risk Assessment
Certification
Emergency First Aid at Work First Aid Skills for Police Module 2. Valid from 22/07/2024 to 21/07/2025
Timeline
Delivery associate
MJFM Logistics
11.2024 - Current
Police community support officer
Derbyshire Constabulary
09.2022 - 08.2024
GM section leader
Asda
11.2018 - 09.2022
Certificate of Higher Education - Criminology
University of Derby
09.2015 - 08.2016
Bartender
Frankie & Benny's
09.2013 - 12.2015
GCSEs - English Language
Hasland Hall Community School
09.2008 - 08.2013
GCSEs - English Literature
Hasland Hall Community School
09.2008 - 08.2013
GCSEs - Mathematics
Hasland Hall Community School
09.2008 - 08.2013
GCSEs - Science (Double Award)
Hasland Hall Community School
09.2008 - 08.2013
GCSEs - Physical Education
Hasland Hall Community School
09.2008 - 08.2013
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