Andrew Wright
Summary
Customer experience is at the heart of everything I do. I excel in creating elevated guest experiences by combining deep product knowledge, particularly in spirits, cocktails, and wine, with a warm, attentive approach. My background behind the bar has given me strong expertise in mixology, pairing recommendations, and educating guests on premium spirit selections, all while maintaining a high standard of efficiency and service under pressure. Whether behind the bar or on the phone, I consistently strive to exceed expectations and leave a lasting positive impression.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Customer Service Executive
Matthew Algie
Glasgow, Gorbals
2024.10 - Current
- Responsible for managing customer inquiries, resolving issues, and ensuring smooth communication process between customers and internal departments. Handling a wide range of customer requests, from order processing to product inquiries, providing clear and accurate information in a timely manner.
- This position requires strong problem solving skills, quickly assessing each situation, determine the best course of action, and keep customers informed throughout the process.
- First point of contact for all customer queries.
- Balancing customer satisfaction with the needs of the business, ensuring that all parties involved receive the highest level of service.
Head Bartender/Server, The Vermillion Rooms
Fairmont Banff Springs
Banff, Alberta, Canada
2022.08 - 2024.05
- Solely responsible for managing monthly inventory, ordering stock, and curating the bar menu to ensure a smooth, unique and efficient operation.
- Analysing sales figures of the evening service and conducting a thorough survey of the bar to assess inventory needs, ensuring a smooth service for both myself and my fellow bartenders.
- Entrusted with the responsibility of handling expensive bottles of spirits and wine, ensuring their proper care and presentation.
Bartender/Waiting Staff
The Anchor Line Bar & Grill
Glasgow
2018.09 - 2022.06
- Extensive abilities in bartending and mixology, constantly seeking further knowledge from colleagues and training sessions.
- Working calmly and professionally during busy services.
- Cooperating with colleagues both FoH and BoH to ensure positive customer experience.
- Managing administrative duties such as taking reservations and coordinating seating plans to ensure smooth operation of the restaurants.
Barista/Waiting Staff
Tibo Bistro
Glasgow
2021.05 - 2021.08
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Founded and continued to host monthly open-mic music night
- Responsible for managerial roles such as coordinating deliveries, cashing up, and opening and closing the restaurant.
Waiting Staff/Kitchen Porter
Royal Troon Golf Club
Troon
2017.06 - 2018.09
- Ensured consistently high level of hygiene, meeting and exceeding health and safety standards
- Assisted with kitchen preparation, portioning, dating and storing food stock.
Education
HNC Sound Production -
Ayr College
2016.08 - 2017.06
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Marr College -
2010.08 - 2016.06
Skills
- Receive the award of "Heartist of the Month" for my customer service, an achievement won out of 1,500 staff, which reflects my ability to go above and beyond
- Managing day-to-day operations of a large bar, be it colleagues, bar inventory or standards set by the restaurant
- Excellent communication, presentation and interpersonal skills refined though years in the customer service industry
- Proven history working in teams, leadership roles, multitasking, work under pressure, time and project management
- Extensive experience organising, hosting and performing live at events such as open mics, outdoor festivals and local arenas
- Safe and efficient food preparation, abiding by all food safety laws
Timeline
Customer Service Executive
Matthew Algie
2024.10 - Current
Head Bartender/Server, The Vermillion Rooms
Fairmont Banff Springs
2022.08 - 2024.05
Barista/Waiting Staff
Tibo Bistro
2021.05 - 2021.08
Bartender/Waiting Staff
The Anchor Line Bar & Grill
2018.09 - 2022.06
Waiting Staff/Kitchen Porter
Royal Troon Golf Club
2017.06 - 2018.09
HNC Sound Production -
Ayr College
2016.08 - 2017.06
Marr College -
2010.08 - 2016.06