Summary
Overview
Work history
Education
Languages
Timeline
Generic

Andrew Wright

Funeral service operative
Newport,South Wales

Summary

Industrious Funeral Assistant with extensive customer service experience and good community relations skills. A strong foundation of industry knowledge learned over 5 years in mortuary roles. Known for compassionate yet efficient work. I would like to think I am hard working loyal.

I have just had my CRB/DBS dated 11th January 2023 all good

Overview

37
37
years of professional experience

Work history

Funeral service operative

Dignity UK (T.J.Davies and Sons)
Newport, South Wales
01.2018 - Current
  • Liaised with Diary Manager to ascertain daily targets, working tirelessly with continued attention to quality standards to exceed specified demands.
  • Ensured continued adherence to All health and safety standards, minimizing risk and enhancing productivity levels.
  • I am tasked with bringing into our care any deceased from hospital care homes or domestic homes.
  • I also make up the coffins and help dress when required
  • I can drive any of our vehicles from a transit van, hearse, and limousines, also pool cars
  • I interact with our clients on a daily basis
  • I help with chapel visits

Sales/delivery Driver

A.F.Thomas and sons
Newport, South Wales
06.2015 - 12.2018
  • Reported delivery of goods and document errors to management, enabling prompt resolution.
  • Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
  • Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
  • Contacted customers ahead of appliance drop-offs, effectively confirming and coordinating delivery times.
  • Maintained optimal vehicle driving conditions, conducting daily fuel, tyre safety checks.
  • Recorded and reported any defects and malfunctions while completing pre and post trip safety inspections.
  • Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Worked energetically to maintain efficient operations during peak trading hours.

Photographer

Infocus photographic services
Newport, South Wales
03.2011 - 06.2015
  • Applied digital styling techniques to enhance photo colour and quality, editing to align with brand guidelines.
  • Accurately assessed photoshoot requirements, materials and conditions to determine appropriate equipment selection.
  • Photographed high-quality images for both print and internet distribution.
  • Resized photographs for use on social media platforms and websites.
  • Planned and prepared for numerous on-location and studio shoots concurrently.
  • Utilised Photoshop and Adobe Lightroom software to add special effects to pictures.
  • Demonstrated professionalism in dealing with clients to achieve customer satisfaction.
  • Spending time with my clients as most of my work was weddings so built up a good relationship

Public Service Vehicle Operator/ Supervisor

Cardiff Bus
Cardiff, South Glamorgan
04.2007 - 03.2011
  • Assisted passengers with difficulties or disabilities to safely board and disembark buses.
  • Prioritized passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
  • Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm, and disabled passengers.
  • Performed safety checks before and after shifts, completing daily checklists.
  • Created enjoyable travel experiences by engaging passengers in lively conversations.
  • Operated and maintained PSV vehicles to transport passengers to designated locations.
  • As a supervisor I would be in charge of a number of vehicles on the network sometime up to 200 buses

Bartender to General manager

Whitbread PLC
Cardiff Gloucester and Yeovil
04.1998 - 02.2007
  • Created a friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Prepared mixed drinks and poured wine, beer, and non-alcoholic beverages within target service timeframes.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Prepared and reviewed procedural documents for daily operations.

Shoe Repairer

Smiths shoe repairs
Newport, South Wales
07.1986 - 04.1998
  • Repaired belts, luggage and purses with high-quality restoration methods.
  • Repaired all types of footwear
  • Prepared footwear inserts, heel pads and lifts to meet specifications.
  • Replaced worn soles and repaired holes or tears to restore and enhance footwear.
  • Removed and replaced purse straps, hardware and closures to support longevity.

Education

St Josephs High school
Newport

City & Guilds - Photography

Community education centre
Newport

Languages

English
Native
British sign language
Beginner

Timeline

Funeral service operative

Dignity UK (T.J.Davies and Sons)
01.2018 - Current

Sales/delivery Driver

A.F.Thomas and sons
06.2015 - 12.2018

Photographer

Infocus photographic services
03.2011 - 06.2015

Public Service Vehicle Operator/ Supervisor

Cardiff Bus
04.2007 - 03.2011

Bartender to General manager

Whitbread PLC
04.1998 - 02.2007

Shoe Repairer

Smiths shoe repairs
07.1986 - 04.1998

St Josephs High school

City & Guilds - Photography

Community education centre

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Andrew WrightFuneral service operative