Summary
Overview
Work history
Education
Skills
Interests
Timeline
Andrew Walsh

Andrew Walsh

Birmingham,West Midlands

Summary

I am a highly motivated and hard-working individual with a proven track record of professionalism and experience in the security and defence industry with transferrable skills and experiences for a wide expanse of roles. I am good at working using my own initiative and I am flexible in my approach to work duties and hours. I am a fast learner who is keen to learn new skills and take on a number of responsibilities. Not only will I be an asset to my employer but I feel that I will be able to bring new and creative ideas to the table.

Overview

17
17
years of professional experience
1
1
year of post-secondary education

Work history

Security Operative

Freelance
, International
08.2021 - 06.2023
  • Member of a small security detail that took part in a security operation in Ukraine during the peak of the 2022 Russian Offensive and again in 2023 for another eight-week deployment requiring our team to provide security escorts for civil assets in extreme hostile conditions.
  • Managed a security team in a HSE COVID-19 HSE site in Cork.
  • Organising wages, working hours and other HR-related matters, whilst dealing with customers and scheduling patient appointments for the site and anti-public elements.
  • Provided protective services to clients in the Republic of Ireland, Spain and Ukraine.
  • Attentively monitored home security, advising on system upgrades and implementing enhanced security procedures as required.
  • Worked with continued discretion to best maintain client confidentiality and build trusted working relationships.
  • Assessed destinations and venues ahead of client arrival, monitoring risk effectively to optimise personal security offering.
  • Remained level-headed in threatening situations, ensuring unbiased assessments and recommendations under pressure.
  • Provided high-end professional security protection at all times.
  • Completed background checks with exceptional research skills.
  • Escorted VIP clients during high-profile events and public appearances.
  • Wrote comprehensive reports outlining risks and mitigation strategies.
  • Handled confidential information to protect client reputation and assets.

Depot Manager

Fastway Couriers
Bantry, West Cork
01.2022 - 01.2023
  • Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
  • Selected efficient routes in compliance with delivery instructions and fuel policies, and continually meeting company targets.
  • Prepared sales and customer relations reports to identify deficiencies and team successes.
  • Built long-term customer relationships and grew local customer bases for the company.
  • Organised promotional strategies to increase customer traffic and sales.
  • Motivated managers and staff to continuously improve performance and better meet customer needs.
  • Oversaw repairs and maintenance for all assets.
  • Implemented employee incentive programs to boost performance and drive sales growth.
  • Coordinated staff schedules to cover expected customer demand.
  • Identified staff talent and developed leadership skills for internal promotions.
  • Collaborated with cross-company departments, developing new strategies to handle a rapidly expanding company.

Transit Officer

STT Risk Management/Transdev
Dublin City, Dublin
06.2020 - 01.2022
  • Engaged with members of the public in a large cross-city light rail service, providing customer service and security support to over 100,000 passengers daily.
  • Provided escort and protective duties to revenue staff and members of the public during operational duties.
  • Responded to minor and major incidents as operational security staff and shift leader when required to ensure any incidents were both under control and contained, with public safety and customers at the forefront of the resolution.
  • Involved in national anti-crime campaigns that were associated to the light rail system, including planning and implementing of crime reduction plans.
  • Safeguarded employee and visitor health, safety and assets through effective on-foot patrols and CCTV observation.
  • Administered effective first aid and liaised with emergency services.
  • Deterred criminal activity, vandalism and general misconduct by providing highly visible security presence and patrols.
  • Provided friendly, courteous and efficient front-line assistance, earning consistently positive customer feedback.
  • Remained focused and vigilant during long periods of sitting, walking and standing for dependable security services.
  • Triaged problems quickly, providing precise and clear information to enable prompt security support.

Door Supervisor

Hayes Hotel
Thurles, Tipperary
11.2017 - 01.2022
  • Maintained accurate surveillance records and incident reporting in line with regulatory requirements.
  • Facilitated effective complaint management with thorough incident reports.
  • Used approved techniques to defuse conflict and remove unruly guests.
  • Spearheaded new security measures, resulting in a significant decrease of incidents.
  • Monitored venue grounds and adjacent areas to proactively detect risks.
  • Created and maintained secure, safe and welcoming environment for patrons.
  • Eliminated unauthorised access and performed thorough identification checks to grant entrance.
  • Applied crowd-control techniques to foster order and safety.
  • Guaranteed security of all entry and exit points with frequent foot patrols.
  • Implemented appropriate restraint and escorting techniques when alternative non-physical strategies were exhausted.
  • Acquired up-to-date knowledge on latest security regulations by attending company safety meetings.
  • Handled ID checks using company system, managing customer access or denial in line with company policy.

Sales Managert

RFTR
Roscrea, Tipperary
01.2011 - 01.2016
  • Hired and trained dedicated and high-achieving sales teams.
  • Generated company growth through market expansion and sales.
  • Analysed sales to identify top-performing products.
  • Monitored sales team performance, providing effective training to help reach revenue and profit targets.
  • Collected customer and market feedback and reported information to company leadership.
  • Retained existing customers and substantially grew customer base, product line and sales volume.
  • Interfaced with customers, determined needs, provided recommendations and up-sold services.
  • Provided trustworthy feedback and after-sales support to maximise customer lifetime value.
  • Produced regular reports with in-depth detail of sales performance.

Infantry Soldier

Irish Defence Forces
Limerick, Limerick
01.2008 - 09.2011
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Trained personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions.
  • Taught personnel to mitigate environmental hazards and properly use personal protective equipment.
  • Developed training programmes for top-notch combat and non-combat performance.
  • Supervised all logistical functions supporting battalion of Reserve Soldiers.
  • Coached reserve teams on emergency situation preparedness, tactical planning and weapon use, maximising safety.
  • Led fire team during infantry dismounted battle drills and situational training exercises, providing maximum safety.
  • Secured buildings, rooms and perimeters whilst minimising exposure times.
  • Administered first aid and followed basic lifesaving procedures in emergency situations.
  • Led basic reconnaissance operations and reported enemy movements to commanding officers within timeframe.
  • Maintained 100% accountability of all assigned equipment.

Hastings Mill

Ivan Hastings
Roscrea, Tipperary
01.2006 - 01.2008
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Completed work following safety rules for best working practices.
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Performed tagging and labelling of warehouse inventory.
  • Loaded packaged goods on to trucks for shipping.
  • Assisted with loading and unloading of vehicles manually and using machines.
  • Maintained and cleaned warehouse equipment following set procedures.
  • Carried out stock control and maintained quality standards high for audits.
  • Received shipments and confirmed receipt of correct warehouse merchandise.
  • Sorted materials on warehouse racks and shelves.
  • Stored products in appropriate storage areas to maximise space within warehouse.
  • Weighed merchandise and selected appropriate containers to use for packaging.

Education

Certificate of Higher Education Level 5 - Security and Law

Templemore College, Templemore
09.2016 - 06.2017
  • CPR Training.
  • Restrain Techniques.
  • Manual Handling.
  • Criminology.
  • Security Operations.
  • Security Industry Procedures.
  • Communication.
  • Conflict Resolutions.
  • Legal Practices and Procedures.
  • Door & venue security.
  • Guarding Skills.
  • Safety and Health.
  • Searching Techniques.

Skills

  • Site patrolling
  • Crime prevention techniques
  • Radio communications
  • Surveillance
  • Criminal law
  • Customer service
  • Background investigations
  • Building management
  • Interpreting procedures and instructions
  • Punctuality
  • Physical stamina
  • Security operations experience
  • Preventive and reparative maintenance
  • Safety and security
  • Front desk operations
  • Microsoft Office
  • Emergency evacuations assistance
  • Criminal investigations
  • Facility and asset protection
  • Emergency awareness
  • Keen observer

Interests

Combat Sports, Private Flying, Camping & Hiking, Equine, Reading, History.

Timeline

Depot Manager - Fastway Couriers
01.2022 - 01.2023
Security Operative - Freelance
08.2021 - 06.2023
Transit Officer - STT Risk Management/Transdev
06.2020 - 01.2022
Door Supervisor - Hayes Hotel
11.2017 - 01.2022
Templemore College - Certificate of Higher Education Level 5, Security and Law
09.2016 - 06.2017
Sales Managert - RFTR
01.2011 - 01.2016
Infantry Soldier - Irish Defence Forces
01.2008 - 09.2011
Hastings Mill - Ivan Hastings
01.2006 - 01.2008

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Andrew Walsh