Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Andrew Walker

Low Fell/ Gateshead,Tyne and Wear

Summary

Dynamic professional with a robust skill set in operational strategy, leadership development, and customer relationship management. Demonstrates resilience in high-pressure situations and excels in continuous improvement implementation and performance monitoring. Adept at health and safety compliance, profit and loss understanding, and strategic thinking. Committed to enhancing customer engagement through outstanding service and proactive approaches. Career goals include advancing strategic research capabilities to drive organisational success.

Offering strong leadership and problem-solving skills with background in team management and project coordination. Knowledgeable about streamlining processes, improving operational efficiency, and fostering positive team environments. Ready to use and develop skills in strategic planning, communication, and resource management in [Desired Position] role.

Driven and resourceful professional with knack for strategic planning and team leadership. Demonstrated proficiency in project management and problem-solving, fostering smooth operational workflows. Excited to bring collaborative and result-oriented approach to [Desired Position] role.

Seasoned professional with focus on optimising operational workflows and driving business growth. Streamlines processes and enhances team performance to achieve organisational goals. Utilises strategic planning and cross-functional leadership to deliver consistent results.

Resourceful Operations Manager with knack for streamlining processes and improving team performance. Spearheaded multiple initiatives that enhanced operational efficiency and reduced costs across departments. Known for fostering collaborative work environments and driving continuous improvement.

Hardworking [Job Title] brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities.

Professional project management specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Focused [Job Title] with impressive track record in collaborative, cross-functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improving company sales goals and meeting business objectives.

Passionate [Job Title] with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.

Enthusiastic [Job Title] with [Number] years of experience. Secures team success through hard work, attention to detail and excellent organisation. Shares [Type] knowledge to achieve results.

Overview

13
13
years of professional experience
2025
2025
years of post-secondary education

Work history

Operations manager

Bilfinger UK
Grangemouth, Falkirk
07.2021 - 03.2025
  • Fostered a culture of continuous learning, improved workforce competency levels.
  • Implemented quality control measures, enhanced product standards.
  • Devised operational policies for regulatory compliance and best practices adherence.
  • Negotiated contracts with suppliers for cost-effective procurement of resources.
  • Directed safety protocols implementation, created safer workplace conditions.
  • Reduced overhead costs through efficient resource allocation and budget management.
  • Coordinated cross-functional teams, achieved project milestones on schedule.
  • Optimised workflow procedures with strategic planning and team coordination.
  • Developed risk mitigation strategies, ensured business continuity during crises.
  • Improved operational efficiency by streamlining processes and implementing strategic plans.
  • Managed vendor relationships to ensure timely delivery of services.
  • Led teams to achieve business objectives on time and within budget constraints.
  • Encouraged innovative thinking in the team, fostered an environment of growth and development.
  • Applied lean principles to operations management, reduced waste significantly.
  • Identified bottlenecks, implemented solutions, increased productivity.
  • Created a collaborative work environment for positive team dynamics.
  • Liaised with stakeholders for transparent communication and better decision making.
  • Analysed performance metrics, identified areas for improvement in operations management.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Monitored health and safety measures for guaranteed compliance.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Streamlined processes to improve and optimise office operations.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Designed and implemented training to further develop staff based on business goals.
  • Planned revenue generation strategies designed for growth.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Represented organisations at seminars, conferences and business events.
  • Ensured effective resource allocation with meticulous project scheduling.
  • Managed budgets diligently, controlled unnecessary expenditure on projects.
  • Facilitated smooth transitions between project stages for seamless progression.
  • Implemented quality control measures, ensured adherence to standards.
  • Integrated new technologies into existing systems for improved functionality.
  • Streamlined processes using lean methodologies, improved operational efficiency significantly.
  • Secured buy-in from all stakeholders with persuasive presentations of benefits of proposed changes.
  • Identified risks, implemented mitigation strategies for secure project outcomes.
  • Led cross-functional teams to achieve project goals on time.
  • Promoted team collaboration for more innovative solutions in projects.
  • Mitigated potential risks effectively, safeguarded against possible pitfalls within projects.
  • Fostered a positive work environment, enhanced team productivity substantially.
  • Guided the development of project objectives, established clear performance expectations.
  • Planned staff and resources within business budgets for minimised expenditure.
  • Delivered products and services in line with agreed arrangements and contracts.
  • Oversaw major plant closure whilst ensuring minimal disruption to overall operations.
  • Enhanced turnaround success with meticulous project planning.
  • Boosted team morale by implementing effective communication strategies.
  • Devised strategic business plans, achieved operational efficiency.
  • Achieved positive change by introducing innovative management techniques.
  • Documented workflow charts, records and job descriptions to guide overall organisational improvements.
  • Communicated with staff at all organisational levels to assess current systems.
  • Prepared proposals with revised methods, new strategies and redefined functions.
  • Encouraged development of clear objectives and action plans.
  • Assisted teams with implementing new recommendations and revising instructions for staff.
  • Drafted procedure manuals, work definitions and standard operating procedures by job title or work area.
  • Guided clients toward improved organisational structures and better solutions for identified problems.
  • Interviewed staff to obtain personal observations and insights into existing procedural strengths and weaknesses.
  • Located deviations from standard operating procedures, understanding causes and preventing reoccurrence.

Turnaround/ Outage manager

Bilfinger
Middlesbrough, Teesside
03.2021 - 07.2021
  • Optimised resource allocation for increased profits.
  • Coordinated cross-departmental collaboration for improved workflow.
  • Delegated tasks efficiently to maximise productivity.
  • Led performance reviews, identified areas for improvement.

Process Optimisation Lead

Bilfinger
Middlesbrough, Teesside
06.2019 - 06.2020
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Turnaround manager

Bilfinger UK
Hull / Saltend, Kingston upon Hull
01.2015 - 08.2017
  • Developed strong relationships with suppliers to secure favourable contracts.
  • Boosted team morale by implementing effective communication strategies.
  • Implemented robust monitoring systems to ensure quality control compliance.
  • Oversaw major plant closure whilst ensuring minimal disruption to overall operations.
  • Devised strategic business plans, achieved operational efficiency.
  • Introduced Lean management principles, reduced operational inefficiencies.
  • Enhanced turnaround success with meticulous project planning.
  • Led complex negotiations for improved stakeholder relations.
  • Achieved positive change by introducing innovative management techniques.
  • Ensured regulatory compliance by maintaining meticulous records and documentation procedures.
  • Optimised resource allocation, ensured smooth operations during critical periods.
  • Mitigated risks by conducting thorough audits of all company activities.
  • Streamlined processes to improve productivity and efficiency.
  • Delivered successful organisational restructuring for enhanced performance levels.
  • Documented workflow charts, records and job descriptions to guide overall organisational improvements.
  • Communicated with staff at all organisational levels to assess current systems.
  • Prepared proposals with revised methods, new strategies and redefined functions.
  • Encouraged development of clear objectives and action plans.
  • Assisted teams with implementing new recommendations and revising instructions for staff.
  • Scrutinised existing and proposed methods and procedures.
  • Enhanced resource utilisation to better capitalise on current resources and minimise expenditure.
  • Identified deviations from standard operating procedures, understanding causes and preventing reoccurrence .
  • Interviewed staff to obtain personal observations and insights into existing procedural strengths and weaknesses.

Operations manager

Bilfinger UK
Hull/ saltend, Kingston upon Hull
06.2012 - 01.2015
  • Negotiated contracts with suppliers for cost-effective procurement of resources.
  • Improved operational efficiency by streamlining processes and implementing strategic plans.
  • Liaised with stakeholders for transparent communication and better decision making.
  • Led teams to achieve business objectives on time and within budget constraints.
  • Reduced overhead costs through efficient resource allocation and budget management.
  • Devised operational policies for regulatory compliance and best practices adherence.
  • Identified bottlenecks, implemented solutions, increased productivity.
  • Analysed performance metrics, identified areas for improvement in operations management.
  • Optimised workflow procedures with strategic planning and team coordination.
  • Managed inventory efficiently to minimise stockouts and overstock situations.
  • Fostered a culture of continuous learning, improved workforce competency levels.
  • Streamlined supply chain processes to reduce procurement cycle time.
  • Implemented quality control measures, enhanced product standards.
  • Encouraged innovative thinking in the team, fostered an environment of growth and development.
  • Coordinated cross-functional teams, achieved project milestones on schedule.
  • Directed safety protocols implementation, created safer workplace conditions.
  • Applied lean principles to operations management, reduced waste significantly.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Monitored health and safety measures for guaranteed compliance.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Designed and implemented training to further develop staff based on business goals.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Represented organisations at seminars, conferences and business events.

Education

SVQ Level 5 - Construction Management

SVQ
Falkirk
02.2024 - 05.2025

APMQ - Project Management

Training
Newcastle upon Tyne

Green Belt - Lean Management

Six Sigma
Newcastle upon Tyne

Senior Leadership Training - Leadership

Bilfinger
Global
04.2021 - /2023

Skills

  • Resilience in high-pressure situations
  • Operational strategy
  • Continuous Improvement implementation
  • Performance monitoring
  • Health and Safety regulations
  • Profit and loss understanding
  • Leadership development
  • Customer relationship management
  • Health and Safety Compliance
  • Customer Service
  • Cultural awareness
  • Leadership skills
  • Team Leadership
  • Client account management
  • Resourcefulness
  • Conflict Resolution
  • Training and Development
  • Project Management
  • Process Improvement
  • Customer relationship building
  • Operational support
  • Contract management
  • Outstanding customer service
  • Strategic research
  • Department management
  • Data analysis
  • Strategic thinking
  • Customer engagement
  • Proactive approach
  • Self-motivation
  • Physical stamina
  • Project oversight
  • Stress tolerance
  • Active listening

References

References available upon request.

Timeline

SVQ Level 5 - Construction Management

SVQ
02.2024 - 05.2025

Operations manager

Bilfinger UK
07.2021 - 03.2025

Senior Leadership Training - Leadership

Bilfinger
04.2021 - /2023

Turnaround/ Outage manager

Bilfinger
03.2021 - 07.2021

Process Optimisation Lead

Bilfinger
06.2019 - 06.2020

Turnaround manager

Bilfinger UK
01.2015 - 08.2017

Operations manager

Bilfinger UK
06.2012 - 01.2015

APMQ - Project Management

Training

Green Belt - Lean Management

Six Sigma
Andrew Walker