Andrew Townsend
Dagenham,United Kingdom
Summary
Dedicated professional with expertise in order processing, workflow planning, and customer journey improvement processes. Proven ability to conduct health and safety audits and enhance customer engagement through effective reporting and documentation. Skilled in conducting customer satisfaction surveys and demonstrating resilience under pressure, aiming to leverage these competencies to drive operational excellence and improve customer experiences.
Confident and solution-focused professional, excelling in communication and problem-solving. Demonstrates leadership and teamwork abilities, ensuring exceptional customer satisfaction.
Overview
40
40
years of professional experience
5
5
years of post-secondary education
Work history
Customer service supervisor
London Underground
London, Essex
06.2001 - 09.2025
- Facilitated effective resolution of customer inquiries and complaints by team members.
- Maintained accurate records of customer interactions for reference and analysis.
- Implemented standard operating procedures to ensure consistent service delivery.
- Monitored quality control standards to uphold excellent service provision.
- Ensured compliance with health and safety standards across operations.
- Managed stock levels to align with operational requirements.
- Analysed industry trends to adapt services according to consumer demand.
Darkroom manager
Universal Pictorial press and agency
London, City of London
04.1985 - 07.2001
- Managed workflow in darkroom to ensure timely processing of photographic materials.
- Supervised technicians, providing training on best practices to enhance performance.
- Implemented quality control measures, maintaining high standards of image output.
- Coordinated maintenance of darkroom equipment, minimising downtime and ensuring functionality.
- Oversaw inventory management of chemicals and supplies, ensuring compliance with safety regulations.
- Conducted troubleshooting of equipment issues, resolving problems to sustain productivity.
- Facilitated staff training, improving customer service outcomes.
- Delivered high-quality products to elevate customer satisfaction.
Education
City and Guilds - Photographic processing
Kodak
London 06.1992 - 06.1992
GCSEs - Mathematics, English, History, Physics, Business studies, RE, Woodwork
Chase cross school
Romford, Havering 09.1980 - 04.1985
Skills
- Order processing
- Workflow planning
- Customer journey improvement processes
- Health and safety audits
- Customer engagement
- Reporting and documentation
- Customer satisfaction surveys
- Resilience under pressure
Affiliations
- Football
- Freshwater Fishing
- Woodworking/ DIY
- Golf
References
References available upon request.
Timeline
Customer service supervisor
London Underground
06.2001 - 09.2025
City and Guilds - Photographic processing
Kodak
06.1992 - 06.1992
Darkroom manager
Universal Pictorial press and agency
04.1985 - 07.2001
GCSEs - Mathematics, English, History, Physics, Business studies, RE, Woodwork
Chase cross school
09.1980 - 04.1985
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