Andrew Toft
Grassington ,North Yorkshire
Summary
I am a hard working, enthusiastic, charismatic and driven professional. I aim to ensure that the experience for our guests is of the highest standard - resulting in higher customer retention - whilst ensuring that the business is as efficient as possible and achieves the maximum level of profitability. I bring an imaginative outlook to a venue to create a unique experience for the guests that outshines the local competition.
I am proven in staff development, team leadership, social media & marketing and adept in managing a high pressure environment while maintaining a smooth operational workspace.
Whilst being mainly front of house during my career, I've made it a point of working in the kitchen at each venue I've ran to learn every aspect of the business to ensure the company as a whole is as efficient as possible.
I thrive on ensuring my teams are developed to the best of my ability and that therefor the company is as profitable as possible.
Overview
17
17
years of professional experience
1
1
Certification
Work history
Front of House Manager
Clitheroe Golf Club
Clitheroe, Lancashire
04.2024 - Current
- Developed drink and food menus alongside F&B Manager/Head Chef, resulting in increased sales.
- Trained new staff on customer service protocols to enhance guest experience.
- Managed cash handling procedures, brought in new initiatives resulting in less discrepancies. Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
- Streamlined bar operations by implementing new management strategies.
- Liaised with both members and outside guests on events to ensure both excellent customer satisfaction and profitability.
- Scheduled weekly rota's for staff allocation optimising resources efficiently.
Company Director
Fest Events Company
Saddleworth, Oldham
07.2019 - 04.2024
- Built relationships with the committees of the Golf Clubs we operated at to ensure a smooth and profitable relationship for both parties.
- Drove business growth with strategic planning and forecasting. Built a strong outside catering arm of the business while maintaining the core values at the host venues.
- Championed customer-centric approach by being hands on resulting in enhanced client satisfaction.
- Cultivated key relationships for business development opportunities.
- Achieved sustainable growth by fostering an inclusive work culture with our employees, encouraging development to give attainable targets for promotion.
- Delivered training programmes enhancing employee skillsets.
- Oversaw daily company operations to reach financial targets.
- Developed professional relationships with business partners and authorities to establish trust, rapport and reliability.
Area Manager
Lees Bacaro Ltd
Oldham, Greater Manchester
03.2017 - 08.2019
- Brought in initially by the Company Directors to lead Milan Bar as General Manager, a venue at the centre of the local community to continue the development of the function, restaurant & bar trade. This lead swiftly to me being asked to take the position of Area Manager, overseeing a number of venues.
- Led a multi venue restructuring to streamline the businesses & communication between each operation. Placing the best people in each venue to ensure that we were operating in the best way.
- Worked with existing employees and brought in new exciting talent to drive the growth of the venues.
- Liaised with the General Managers across the group to develop strategies that increase productivity and profitability across the board.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Implemented cost-effective measures, resulting in significant savings for the company.
General Manager
Muse Bar & Eatery
Saddleworth, Greater Manchester
03.2016 - 03.2017
- Worked closely alongside the co General Manager and Head Chef to develop menus, promotions and special events.
- Reported regularly to the owner to report on weekly trade and figures and to ensure company policies were followed.
- Identified new business opportunities, leading to market expansion.
- Maintained compliance with industry, health & safety and hygiene regulations at all times.
- Operated the social media accounts to drive customer knowledge and interactions.
General Manager
TGHH Ltd
Grassington, North Yorkshire
07.2008 - 03.2016
- Was asked by the owners to open this new venue having worked with them previously at a venue in Saddleworth. We opened Grassington House after extensive redevelopment of the whole venue.
- Defined company direction alongside owners through careful strategic planning.
- Over the 8 years I was General Manager we won numerous awards including 2 AA rosettes, 5 * gold awards for Restaurant with rooms and became number one on Trip Advisor for the local area.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Led the outside catering aspect of the company, developing relationships with external venues to deliver a high quality product alongside the Executive Chef/Director.
- Served as official representative of organisation to local community groups.
Education
GCSEs -
St Augustine of Canterbury High School
Oldham 09/1993 - 05/1997
Skills
- Team leadership & staff development
- Maintaining food hygiene standards and general practices
- Hospitality operations & driving customer experience
- Venue day to day & event coordination
- Financial reporting
- Commercial & social media acumen
- Strategic planning & decision making
- Financial management & sales forecasting
Affiliations
- Family oriented, with a long developed support of my local sports teams.
Certification
Full UK driving license
Personal License
References
Susan Rudden - Managing Director - TGHH Ltd
sue@grassingtonhouse.co.uk
01756 752406
Ashley Crampton - F&B Manger - Clitheroe Golf Club
ashcrampton@gmail.com
07725075410
Craig Kerr - Director - Lees Bacaro Ltd
07739 314634
Timeline
Front of House Manager
Clitheroe Golf Club
04.2024 - Current
Company Director
Fest Events Company
07.2019 - 04.2024
Area Manager
Lees Bacaro Ltd
03.2017 - 08.2019
General Manager
Muse Bar & Eatery
03.2016 - 03.2017
General Manager
TGHH Ltd
07.2008 - 03.2016
GCSEs -
St Augustine of Canterbury High School
09/1993 - 05/1997
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