Andrew Taylor

• Support the vehicle product life-cycles from future product strategy (through to run-out including planning mid-cycle actions, realignments, model year actions and SIPs
• Working with key stake holders to ensure KPI's are met around areas such as ZEV mandate, vehicle registration volumes and overall vehicle share.
• Manage the price list creation process for new vehicle launches, mid cycle actions (MCA), model year events and general price increases (GPI) Deliver contribution margin ($) and profit ($) targets for each model line Work with Whole Life Cost providers to ensure current and future product actions are best reflected in forecast Residual Values
• Support the Take to Market launch process to ensure an effective and flawless launch through involvement and integration across all areas of Ford of Britain
• Support accurate and timely forecasts to Ford of Europe to support Pricing and Production Planning processes
• Resolved product issues within target time frames for prompt customer service.
• Attended to ongoing service and maintenance requests, meeting KPI targets including user satisfaction.
• Investigated recurring customer concerns, queries and complaints, offering feedback for process changes.

Employed by Ford Motor Company directly as Commercial Vehicle Zone Manager.

• Work with Transit Centres to achieve sales objectives
• Ensure ordertake performance for each Transit Centre is above objective Help deliver exceptional Customer Experience (CX), measuring progress via CX tools
• Drive proactive approach to dealer marketing and ensure appropriate levels of activity
• Help Transit Centres understand and integrate Ford Pro into their culture and processes
• Support Transit Centres with their transition to selling electric vehicles
• Additional tasks include weekly forecasting, monthly wholesale, management reviews, agreeing dealer annual sales objectives
• In this role I was OneCX champion for FoB.

• Responsible for all customer related queries from initial enquiry for people who are looking to train with The Taylored Life Company, to coaching calls and support after training's.
• Ensuring every delegate gets their outcomes for attending training's, as well as ensuring any customer related issues that come up are worked with professionally and with empathy while maintain a positive relationship, and getting positive outcome for both customer and business

• Established and maintained positive, profitable customer relationships through superb communication.
• Generated new leads and opportunities through effective prospecting to maximise revenue.
• Maintained awareness of latest industry trends, product knowledge and sales techniques.
• Maintained contact with customers throughout sales, pre-delivery and post-delivery.
• Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective customers.
• Achieved and exceeded sales targets in line with client growth across all products and services such as finance penetration.

• After working for Bristol Street Motors for just over a year I was promoted to Commercial Sales Manager and given the task to open a brand new Transit Centre at the Worcester Ford dealership
• Motivating and managing sales executives, effective marketing campaigns and hosting a number of business customer events, meant that the Transit Centre was a great success
• Communication with Ford zone managers and ensuring manufacturer standards where adhered to at all times, meant that customers had the fantastic buying experience they deserve, and the manufacturer was happy with how we did business
• Another key part of this role was ensuring all finance deals were paid out, and debts were always as low as possible.