Andrew Stafford
Paisley
Summary
Accomplished sales professional with extensive expertise in Salesforce software, sales methodologies, and customer service. Proven track record in lead generation, client communication, and customer retention. Adept at new customer prospecting, cross-selling, upselling, and closing strategies. Skilled in delivering effective sales training to enhance team performance. Career goal: to leverage skills and experience to drive significant revenue growth for a forward-thinking organisation.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work history
Sales Executive
ARNOLD CLARK
11.2012 - 03.2025
- Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
- Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Fostered a positive team environment, resulting in increased morale and performance amongst staff members.
- Increased customer engagement by delivering high-quality product demonstrations.
- Championed cross-selling initiatives to maximise sales volume and profit margins.
- Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
- Streamlined sales process to enhance operational efficiency and productivity.
- Managed client relationships from early stages of sales process through to post-sales
- Built long-term relationships with customers and generated referrals from existing clients.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Generated new leads and opportunities to maximise revenue.
- Maintained contact with customers throughout sales and pre-delivery process.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Provided customers with price information and handled financial transactions.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
Education
SVQ Modern Apprenticeship - Business Administration level 3
Customised Training and HR Services Ltd
12.2004 - 08.2005
High School - Information Systems Int 2, English Int 2, Modern Studies Int 2, German Int 2, Maths 1, Computing 2, English 3, German 3, Accounts 3, RE 4, Chemistry 4, Modern Studies 5
Gleniffer High School
Skills
- Salesforce software proficiency
- Knowledge of sales methodologies
- Customer Service
- Customer relations
- Upselling expertise
- Lead generation
- Client communication
- Customer retention
- New customer prospecting
- Cross-selling and upselling
- Closing strategies
- Sales training
Custom
Available on request
Timeline
Sales Executive
ARNOLD CLARK
11.2012 - 03.2025
SVQ Modern Apprenticeship - Business Administration level 3
Customised Training and HR Services Ltd
12.2004 - 08.2005
High School - Information Systems Int 2, English Int 2, Modern Studies Int 2, German Int 2, Maths 1, Computing 2, English 3, German 3, Accounts 3, RE 4, Chemistry 4, Modern Studies 5
Gleniffer High School
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