Andrew Seaby
Egham,Region
Summary
Accomplished professional with expertise in team leadership, project management, and staff training and development. Demonstrates exceptional interpersonal communication, conflict mediation, and influential networking skills to foster collaborative environments and drive organisational success. Proficient in performance monitoring, quality assurance, and technical product knowledge, ensuring high standards of customer service and operational excellence. Adept at public speaking and attention to detail, with a strong commitment to continuous improvement and professional growth.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Global Training Manager
Sterling Global Aviation Logistics
Colnbrook, Slough
06.2021 - Current
- Streamlined onboarding process by designing an intensive induction programme for new hires from scratch.
- Coordinated workshops and seminars for skill enhancement.
- Strengthened interdepartmental communication by promoting collaborative learning environments.
- Evaluated the effectiveness of various training methods, leading to optimised learning experiences.
- Created testing and evaluation procedures.
- Designed training modules for strategic business practices and organisational behaviour training concepts.
- Developed first training manual for [Industry] company.
- Worked with HR to evaluate training requirements and schedule onboarding sessions for new hires.
- Reviewed training materials and curriculum to verify alignment with company standards and industry advancements.
- Cultivated inclusive and engaging learning environment to deliver comprehensive training programmes.
- Collaborated with department heads to design role-specific trainings, enhancing work efficiency.
- Developed comprehensive training programmes for improved staff performance.
- Aligned training objectives with business goals for streamlined operations.
Control Tower Lead
Sterling Global Aviation Logistics
Colnbrook, Slough
02.2018 - 06.2021
- Delivered exceptional service by handling complex enquiries promptly and professionally.
- Cultivated a supportive work environment, promoting teamwork amongst colleagues.
- Maintained high levels of customer satisfaction through effective problem resolution.
- Tracked order status, quickly resolving any issues or delays.
- Enhanced customer service delivery by providing training to new staff members.
Education
NVQ Level 3 - Business & Finance
Kingston College
Kingston upon Thames 08.1992 - 06.1994
Skills
- Interpersonal sensitivity
- Influential networking
- Conflict mediation
- Performance monitoring
- Staff training and development
- Technical product knowledge
- Customer Service
- Interpersonal communication
- Team Leadership
- Public speaking
- Attention to Detail
- Training and Development
- Project Management
- Quality Assurance
Timeline
Global Training Manager
Sterling Global Aviation Logistics
06.2021 - Current
Control Tower Lead
Sterling Global Aviation Logistics
02.2018 - 06.2021
NVQ Level 3 - Business & Finance
Kingston College
08.1992 - 06.1994
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