Andrew Rosen
LONDON,Greater London
Summary
Dynamic professional with expertise in customer relationship management and a strong foundation in leadership skills. Proficient in Microsoft Office and analytical thinking, complemented by excellent oral and written communication abilities. Experienced in customer service training and coaching, aiming to leverage these skills to enhance organisational success.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work history
Customer Service team member
Ocado
London
11.2024 - 09.2025
- Delivered and collected items from customers while upholding health and safety standards.
- Optimised routes through strategic re-planning to enhance efficiency.
- Coached new employees on role responsibilities and operational procedures.
Volunteer
07.2020 - 09.2022
- Volunteer at Finchley Foodbank – Volunteering at a foodbank. My responsibilities included food sorting, bagging, distribution and dealing with those in need.
- Volunteer at two charity shops – North London Hospice and Cancer Research – worked as a volunteer sales assistant. Responsibilities included customer sales, stock sorting, pricing and managing the till.
Scout Section Leader
15th Finchley Scout Troop
09.2019 - 09.2025
- Organising activities for younger scouts and helping with their development.
- Responsibilities for children when offsite i.e., camps.
- Leadership training.
Education
Bachelor of Arts - Geography
University of Liverpool
Liverpool 01.2021 - 01.2024
A-Level - Geography, Business Studies, Mathematics
Mill Hill School Foundation
London 01.2015 - 01.2021
Skills
- Leadership skills
- Customer service training
- Customer relationship management
- Microsoft Office proficiency
- Analytical thinking
- Coaching abilities
- Oral and written communication
Affiliations
- Scouting
- Hiking
- Sustainability
- Sport
Accomplishments
Chief Scouts Gold Award
Accredited Scout Section Leader
References
References available upon request.
Timeline
Customer Service team member
Ocado
11.2024 - 09.2025
Bachelor of Arts - Geography
University of Liverpool
01.2021 - 01.2024
Volunteer
07.2020 - 09.2022
Scout Section Leader
15th Finchley Scout Troop
09.2019 - 09.2025
A-Level - Geography, Business Studies, Mathematics
Mill Hill School Foundation
01.2015 - 01.2021