Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Andrew Rosen

LONDON,Greater London

Summary

Dynamic professional with expertise in customer relationship management and a strong foundation in leadership skills. Proficient in Microsoft Office and analytical thinking, complemented by excellent oral and written communication abilities. Experienced in customer service training and coaching, aiming to leverage these skills to enhance organisational success.

Overview

6
6
years of professional experience
9
9
years of post-secondary education

Work history

Customer Service team member

Ocado
London
11.2024 - 09.2025
  • Delivered and collected items from customers while upholding health and safety standards.
  • Optimised routes through strategic re-planning to enhance efficiency.
  • Coached new employees on role responsibilities and operational procedures.

Volunteer

07.2020 - 09.2022
  • Volunteer at Finchley Foodbank – Volunteering at a foodbank. My responsibilities included food sorting, bagging, distribution and dealing with those in need.
  • Volunteer at two charity shops – North London Hospice and Cancer Research – worked as a volunteer sales assistant. Responsibilities included customer sales, stock sorting, pricing and managing the till.

Scout Section Leader

15th Finchley Scout Troop
09.2019 - 09.2025
  • Organising activities for younger scouts and helping with their development.
  • Responsibilities for children when offsite i.e., camps.
  • Leadership training.

Education

Bachelor of Arts - Geography

University of Liverpool
Liverpool
01.2021 - 01.2024

A-Level - Geography, Business Studies, Mathematics

Mill Hill School Foundation
London
01.2015 - 01.2021

Skills

  • Leadership skills
  • Customer service training
  • Customer relationship management
  • Microsoft Office proficiency
  • Analytical thinking
  • Coaching abilities
  • Oral and written communication

Affiliations

  • Scouting
  • Hiking
  • Sustainability
  • Sport

Accomplishments

    Chief Scouts Gold Award

    Accredited Scout Section Leader

References

References available upon request.

Timeline

Customer Service team member

Ocado
11.2024 - 09.2025

Bachelor of Arts - Geography

University of Liverpool
01.2021 - 01.2024

Volunteer

07.2020 - 09.2022

Scout Section Leader

15th Finchley Scout Troop
09.2019 - 09.2025

A-Level - Geography, Business Studies, Mathematics

Mill Hill School Foundation
01.2015 - 01.2021

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Andrew Rosen