Andrew Robinson
London
Summary
Dedicated professional with extensive experience in lifts and escalators servicing, facility upkeep, and customer service. Proven ability to enhance productivity through innovative ideas and efficient task prioritisation. Strong adherence to policy and health and safety regulations, including fire safety systems and Fire Marshall training. Adept at crisis response readiness, ensuring a safe and compliant environment. Committed to continuous improvement and excellence in all aspects of facility management.
Overview
37
37
years of professional experience
6
6
years of post-secondary education
Work history
Car Park Maintenance officer
London Borough of Havering
Romford, Havering
1994.10 - Current
- Demonstrated excellent troubleshooting abilities across a range of building services equipment, proved versatility in skill set.
- maintenance of car park for customer
- giving emergency support for customer stuck in lifts.
- Collection of Cash from various car parks
- Accounting of cash collected daily.
Customer service support
CCTV enforcement trained
Delivery driver assistant
H.G.T.A Ltd Hornchurch
London, Essex
1993.03 - 1993.04
Assisting driver in delivering and collecting furniture, maintaining shop presentation. Assisting with customer
- Handled customer complaints swiftly and professionally, contributing to an improved reputation for customer service.
- Followed company policies whilst handling fragile items, preventing damage during transit.
- Maintained safety standards for protection of goods during transit.
- Assisted driver with loading and unloading packages, resulting in efficient delivery process.
Retail training
B&D Youth Training
Dagenham, Barking and Dagenham
1989.07 - 1991.09
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- managing Cash flow and stock taking
Retail assistant
Ted Ditchburns
Romford, Havering
1989.02 - 1986.03
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
Education
GCSEs - Art
Corbets Tey School
Havering 1983.09 - 1989.09
Skills
- Productivity improvement ideas
- Policy adherence
- Lifts and escalators servicing
- Crisis response readiness
- Facility upkeep
- Prioritising tasks efficiency
- Customer Service
- Health and Safety regulations
- Fire safety systems
- Fire Marshall trained
Affiliations
- Foorball Westham season ticket holder
- Volunteering for the British Red Cross
Accomplishments
Parking and Enforcement in England and Wales - Certificate of achievement : Role and Responsibility of CCTV enforcement officer operating under traffic management legislation.
References
References available upon request.
Timeline
Car Park Maintenance officer
London Borough of Havering
1994.10 - Current
Delivery driver assistant
H.G.T.A Ltd Hornchurch
1993.03 - 1993.04
Retail training
B&D Youth Training
1989.07 - 1991.09
Retail assistant
Ted Ditchburns
1989.02 - 1986.03
GCSEs - Art
Corbets Tey School
1983.09 - 1989.09