Dedicated and detail-oriented manager with 3 years of 5* boutique hotel comprising of 34 cottages and 13 rooms. I oversee all operations and ensuring a high standard of service. Proven expertise in managing staff coordinating schedules and maintaining within budget whilst fostering a welcoming and efficient environment .
Skilled in problem solving and effective communication with a strong ability to anticipate needs and provide tailored solutions for residents and guests.
Managing and coordinating the housekeepers general assistances and maintenance teams to support and uphold the properties to ensure they are always looking emasculate and ready for a sale.
-Streamlined inventory management to avoid shortages of essential supplies. Reinforced staff compliance with
company policies through regular training .
overseeing all cottages and rooms making sure all is running smoothly. Conducting daily checks on all our departures from appliances to gardens. Meticulous in these to uphold our standards.
Hands on role with lots of interaction with guests helping them with all quarries along with aiding in bookings.
we have 3 vehicles which are our operational vehicles which I manage and uphold. these are mainly used to pick up/drop off staff along with other operational tasks. they are monitored and dash cam footage reviewed weekly.
Computer literate and tech savvy all that comes with managing a team of 26 people! i.e. rotas holidays etc.
Very similar duties to Housekeeping manager, more of a focus on upskilling and knowlahe of environment.
elevating the standard with creating checklists SOPs and routine in the daily operations.
Creating an ethos that the company embodies at heart i.e. sustainability so introducing new and improved products that will aid the business achieving this philosophy.
managing and coordinating housekeepers general assistances and contactor's to uphold our beautiful cottages and rooms to their high speck furnishings.
ensuring the business essentials e.g. water chemicals PPE etc... are fully stocked and distributed to all locations across the company.
I had just relocated to Cheltenham from Bishops Stortford in Essex and needed a buffer job which is what this was.
rotating and distributing
both staff and guests to and from all areas.
light housekeeping duties like making beds and helping with cleaning in toilets.
This job was sourced by the rugby club I was signed with, they had to find me a Job as my previous employer was going through family matters
I thoroughly enjoyed this work but opportunities and career were elsewhere in my mind.
Conducting thorough walk throughs ensuring standards are upheld, corresponding any issues to the right people and coordinating them to do it in a discreet and seamless manner
managing and coordinating housekeepers, gardeners, cleaners and external contractors to create the desired environment with discursion and ease
Tech savvy and confident, All Microsoft, Opera room management software, Forth payroll and HR software and various others
Physical and applied knowledge for all home systems ie TVs, troubleshooting home entertainment issues smart home systems sound systems and security cameras
Stock/supplies are maintained and personalized, all household inventories and stock checks are essential to provide a positive input
sports scholarship to Hartpury Uni and Honers in Rugby at Hilton collage
P1-3 spraying
Chainsaw
Tractor and telehandler
COSH
1st Aid
Fire Marshall training