Andrew Newall
Henleaze,Bristol
Summary
I have a strong background of working directly with people as an employee of the NHS since 2011 where I began my career working in Mental Health, Prison and Forensic Service and Mental Health Rehabilitation.
I am a motivated individual and carry a range of skill sets including leadership and team management. I demonstrate exceptional ability in inspiring motivation, influential communication, and effective delegating to drive team performance and achieve organisational goals. Taking on challenging new roles, harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
2
2
years of professional experience
12026
12026
years of post-secondary education
1
1
Certification
Work history
Deputy Outpatient Manager
University Hospital Bristol and Weston NHS Trust
Bristol, Bristol
11.2024 - Current
- Line Manage a Team of Coordinators and receptionists, providing training, supervision, performance management, sickness and absence management and working collaboratively with HR.
- Assisted in coordinating patient appointments and managing clinic schedules to enhance operational efficiency.
- Facilitated communication between healthcare professionals and administrative staff to ensure seamless patient care.
- Supported implementation of electronic patient record systems to streamline data management and improve accessibility.
- Contributed to training sessions for new staff on clinic procedures and patient management protocols.
- Collaborated with multidisciplinary teams to ensure high-quality patient care delivery.
Clinic Coordinator
University Hospitals Bristol and Weston NHS Trust
Bristol, Bristol
04.2023 - 11.2024
- Coordinated patient appointments, ensuring efficient scheduling and minimising wait times.
- Assisted healthcare providers with administrative tasks, maintaining accurate patient records and documentation.
- Managed communication between patients and medical staff, facilitating a smooth flow of information.
- Implemented office procedures to enhance operational efficiency and improve patient experience.
Education
GCSEs - Art
Exmouth Community College
Exmouth, DevonGCSEs - English Language
Exmouth Community College
Exmouth, DevonGCSEs - English Literature
Exmouth Community College
Exmouth, DevonGCSEs - Maths
Exmouth Community College
Exmouth, DevonGCSEs - Media Studies
Exmouth Community College
Exmouth, DevonNVQ Level 2 - Health and Social Care
OCR
ExeterSkills
- Inspiring motivation
- Effective delegating
- Mentoring and coaching
- Staff recruitment
- Customer Service
- Team Leadership
- Training and Development
- Department management
- Performance monitoring
Certification
Relevant Training Courses
Handling Complaints with Confidence
Customer Care
Managing Difficult Conversations
Motivating Teams
Coaching to Lead
Supporting Performance
Listen Up: Training for all Managers
Timeline
Deputy Outpatient Manager
University Hospital Bristol and Weston NHS Trust
11.2024 - Current
Clinic Coordinator
University Hospitals Bristol and Weston NHS Trust
04.2023 - 11.2024
GCSEs - Art
Exmouth Community College
GCSEs - English Language
Exmouth Community College
GCSEs - English Literature
Exmouth Community College
GCSEs - Maths
Exmouth Community College
GCSEs - Media Studies
Exmouth Community College
NVQ Level 2 - Health and Social Care
OCR
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