Andrew Neave
South Killingholme
Summary
Highly organised and ambitious professional with extensive skills in diary management, client engagement, and contract management. Demonstrates a strong ability to work well with others, build relationships, and ensure key performance indicators are met. Proven track record in finance-driven roles, resource planning and allocation, cost reduction, and profit and loss analysis. Adept at implementing policies and procedures to drive continuous improvement. First Aid & CPR trained with a commitment to patient care and recruitment excellence. Fluent in multiple languages, aiming to leverage technical skills for further career advancement.
Overview
11
11
years of professional experience
Work History
Operations Manager
NexQunatum
London
04.2024 - Current
- Managed vendor relationships to ensure timely delivery of services.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Fostered a culture of continuous learning, improved workforce competency levels.
- Devised operational policies for regulatory compliance and best practices adherence.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Led and managed administrative staff to maintain smooth daily operations.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Organised financial and operational data to help with yearly budgeting and planning.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Established clear budgets and cost controls strategies to meet objectives.
- Optimised workflow procedures with strategic planning and team coordination.
- Liaised with stakeholders for transparent communication and better decision making.
- Reduced overhead costs through efficient resource allocation and budget management.
- Generated Key Performance Indicator reporting to drive better performance.
Senior Manager
HGS
Preston
03.2023 - Current
- Overseen UKHSA Headcount for All Advisors, Team Mangers, Quality Staffing, Human Resources, Operations Managers and Senior Operation Managers.
- Analyses data and identified opportunities to minimize operating costs.
- Monitored and evaluated annual business plans in consultation with team members to meet set targets.
- Unskilled staff through targeted training opportunities, enhancing team capabilities.
- Prioritized activities to deliver programmed work within scheduled time and budget.
- Chaired strategic planning meetings, engaged stakeholders and managed internal and external relationships to support plan delivery.
- I organized Meetings with both UKHSA and HGS stakeholders of varying levels to understand the requirements of my team.
- Collected regular customer and employee feedback, interpreting findings to enable corrective action.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Drove performance while managing and maintaining customer expectations, quality standards and SLAs.
- Directed daily operations to achieve maximum output and ensure KPIs where met.
- Performed strategic process improvements and updated methodologies to enhance operations.
- Managed and motivated high-performing teams for successful KPI attainment.
- Ensured All KPI for Inbound and Outbound Operations have been Achieved.
- Worked with internal teams to develop new operating opportunities to enhance service delivery.
- Provided expert supervision to department managers and 250+ staff members, delivering optimal productivity.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Worked with wider HR teams for consistent application and interpretation of HR policies and processes.
- Advised senior management on disciplinary and termination practices for adherence to employment law.
- Conducted meetings with employees to resolve issues including disciplinaries and conflict management.
Manager
HGS
03.2021 - Current
- Set achievable target and motivated an team to swiftly progress and achieve in line with company goals.
- Developed and implemented strategic company objectives, measuring progress against KPIs to ensure return on investment.
- Inspired outstanding operational performance, leading by example by managing priorities and demonstrating expertise.
- Developed strong teams by skilful recruiting, orienting and training loyal, hard-working employees.
- Employed outstanding communication and conflict-resolution abilities to deftly resolve customer complaints.
- Supervised and trained customer service team members to provide exceptional client care.
- Consistently exceeded productivity targets by monitoring and improving individual and team performance.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Coordinated all department functions for team of 16 employees.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Recruited, hired and trained high-achieving employees for improved.
- Performed calibration to ensure reliability and accuracy of scoring.
- Instilled dedication to brand values across assigned teams, maintaining constant high-quality professional service.
Business Partner
AN Carpentry
01.2020 - 12.2021
- Oversaw HR functions, including hiring, staffing, training, payroll and labour law compliance.
- Interpreted underlying risks, business needs, client requirements and cost structures to increase forecasting accuracy.
- Directed staffing requirements, managed priorities and coordinated workflows to uphold productivity objectives.
- Kept accurate company records, upholding compliance with regulations and company policies.
- Established budgets based on historical, current and forecasted business data.
- Directed day-to-day work of 10 employees and motivated teams to exceed objectives.
- Achieved high customer satisfaction by completing quality work within schedule.
- Negotiated materials costs to keep projects within budgets.
- Completed snagging and finishing to achieve faultless results.
- Trained apprentices to become reliable full-time employees.
- Erected large woodwork constructions to detailed project blueprints.
Lead Carpenter
Weathershield
02.2018 - 01.2020
- Prioritizes work to meet demands of fast-paced, pressured environments.
- Managed resources on limited budgets.
- Carried out research and produced high-quality materials and reports.
- Measured materials to determine sizes and quantity required for construction project.
- Performed best practices to comply with local building codes and health and safety regulations.
- Managed and led team of 30 staff to continuously achieve and exceed KPI targets.
- Facilitated successful Health and Safety Executive (HSE) inspector visits.
- Implemented method statements and risk assessment reporting.
- Established work schedules and assignments for employees, maintaining area staffing levels at all times.
- Supervised ongoing construction works, verifying against specifications.
Carpenter
JRV
Maidstone
03.2014 - 02.2018
- Erected large woodwork constructions to detailed project blueprints.
- Worked with diverse carpentry techniques to make and adapt wooden components to create bespoke items.
- Assembled structures accurately and securely to produce quality results.
- Installed floor joists, trusses and rafters.
- Consulted with clients on project designs and delivered progress updates.
- Completed snagging and finishing to achieve faultless results.
Education
Level 3 Mental Health -
Red Umbrella
09.2023 -
Mental Health in the Work Place -
High Speed Training
Pediatrics First Aid -
High Speed Training
First Aid in the Workplace -
High Speed Training
Mental Health Awareness for Managers -
High Speed Training
NVQ Level 3 - Carpentry
Carillon Apprenticeship
GCSEs -
Valley Park School
Maidstone, KENSkills
- Diary Management/Organized
- Good Working with Others
- Trustworthy
- Patient
- Hard Working
- Methodical
- Technical Skills
- Ambitious
- Overall Positive
- Client Engagement
- Finance Driven
- Ensuring KPI have been Met
- Language Skills
- Contract management
- Relationship building
- Resource planning and allocation
- Cost reduction and containment
- Policies and procedures implementation
- Profit and loss analysis
- First Aid & CPR trained
- Recruitment
- Continuous Improvement implementation
Languages
English
Portuguese
Personal Information
Custom
3,6
References
References available upon request.
Timeline
Operations Manager
NexQunatum
04.2024 - Current
Level 3 Mental Health -
Red Umbrella
09.2023 -
Senior Manager
HGS
03.2023 - Current
Manager
HGS
03.2021 - Current
Business Partner
AN Carpentry
01.2020 - 12.2021
Lead Carpenter
Weathershield
02.2018 - 01.2020
Carpenter
JRV
03.2014 - 02.2018
Mental Health in the Work Place -
High Speed Training
Pediatrics First Aid -
High Speed Training
First Aid in the Workplace -
High Speed Training
Mental Health Awareness for Managers -
High Speed Training
NVQ Level 3 - Carpentry
Carillon Apprenticeship
GCSEs -
Valley Park School
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