Andrew Murray
Inverurie,Aberdeenshire
Summary
Nearly 15 years experience with Baker Hughes with extensive expertise in service delivery and account/customer coordination. Experienced in job center processes, billing, order creation, OFSETO, Fracas, and completions product lines including cased hole, sand control, intelligent production systems, chemical injection, and wellbore construction. Committed to leveraging skills to enhance operational efficiency and drive successful project outcomes.
Highly experienced in service coordination with focus on delivering exceptional customer service. Can drive improvements in operational efficiency and customer satisfaction through strategic planning and problem-solving skills. Known for fostering strong relationships with clients, anticipating needs and ensuring service delivery aligns with organizational objectives/customer timelines.
I work well in a team and pride myself in always looking to help out in anyway I can.
Overview
15
15
years of professional experience
Work history
Service Delivery Coordinator (Completions)
Baker Hughes
Kirkhill, Aberdeen
2020.09 - Current
- Job planning and execution.
- Monitored project timelines closely leading successful completion/delivery before deadlines.
- Coordinated all aspects of service delivery, ensuring client satisfaction.
- Improved/maintained customer relations by addressing and rectifying complaints efficiently.
- Ensured high quality by monitoring and managing service delivery processes.
- Job Centre experience and managing the job cycle.
- Dealt with larger and more accounts than previous roles.
Applications Engineer
Baker Hughes
Kirkhill, Aberdeen
2017.01 - 2020.08
- Provided ongoing support for upper completion activities and completion tasks.
- Continued to support sand control completions department.
- Worked as part of an applications group, managing support of accounts across the UK.
- SIT co-ordination and reporting.
- Work Instruction creation and procedure reviews.
- Completions focal point for Buzzard Phase II IWS Project
Operations Engineer (SC)
Baker Hughes
Kirkhill, Aberdeen
2014.09 - 2017.01
- Learnt Sand Control portfolio.
- Greater understanding of installation of lower completions (Open hole gravel packs, cased hole gravel packs, screen placement etc.)
- Regular contact with customer (CWOP, morning call and weekly meetings presence).
- Creation of job packets and workshop instructions.
- Sale and Service quotation.
- Point of contact for some smaller accounts.
- Offshore training and experience offshore for lower and upper completion installation.
Technical Support Engineer (CHC)
Baker Hughes
Kirkhill, Aberdeen
2012.01 - 2014.08
- Support of UK accounts/account managers.
- Provided technical support across upper completions.
- Gathered and collated information required to customers via use of tech/service units and engineering drawings.
- Investigations into equipment or service issues and reported to larger team.
- Tender support.
- UK Gas-Lift focal point.
- Attended Packer Systems training, Flow Control Systems training, Subsurface Safety Systems training and Gas-lift Design and Technology.
Education
Bachelor of Science - Mechanical Engineering
University of Aberdeen
AberdeenSkills
- Microsoft office suite proficiency
- Problem solving
- Service delivery expertise
- Experienced in job center processes, billing, order creation, OFSETO, Fracas etc
- Strong completions background and experience
- Coordination/communication skills
- Strong record of minimizing/elimination of Non Productive Time
- Active Listening and negotiation skills
- Time management
Affiliations
- Videogames
- Movies
- Football
- American Football
Timeline
Service Delivery Coordinator (Completions)
Baker Hughes
2020.09 - Current
Applications Engineer
Baker Hughes
2017.01 - 2020.08
Operations Engineer (SC)
Baker Hughes
2014.09 - 2017.01
Technical Support Engineer (CHC)
Baker Hughes
2012.01 - 2014.08
Bachelor of Science - Mechanical Engineering
University of Aberdeen