Andrew Munroe
LEICESTER,UK
Summary
Results-driven IT expert specializing in IT strategy and digital transformation. Expertise in Drupal administration, web management, and Linux/Unix systems, with a solid understanding of cloud technologies and SEO practices. Proven ability in API configuration and vendor management, leveraging AI for innovative digital solutions. Committed to improving operational efficiency through technology integration and customer support.
Overview
40
40
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
IT Consultant / Co-Founder
BESPRING Ltd
01.2020 - 02.2026
- Founded and led a technology consultancy and development business with a focus on digital payment innovation and customer engagement solutions.
- Delivered digital receipt and NFC technology solutions for retail environments integrating Zettle (PayPal POS), SumUp, Shopify POS, and Square POS.
- Configured APIs to enhance integration with BESPRING platform.
- Supported rollout of Apple (VAS) and Google Wallet Passes, improving customer engagement and receipt storage automation.
- Collaborated with stakeholders to design, test, and deploy multi-platform digital receipt delivery systems using NFC and mobile wallet technologies.
- Provided consultancy to retail and service-based clients on digital transformation and contactless technology adoption.
IT Manager
UK Auction List
01.2003 - 02.2026
- Responsible for all IT operations, platform management, and technical development. Oversee Drupal-based platform including security, performance, and uptime. Manage backups, content workflows, and issue resolution through Google Console.
- Lead a small team including a Drupal developer and SEO specialist to optimise site performance and search rankings.
- Designed and implemented payment orchestration using Spreedly, Stripe, and Opayo, consolidating multiple payment providers under one system.
- Produced AI-generated promotional videos for property listings and marketing campaigns, integrating automation into content workflows.
- Provide ongoing IT consultancy and technical leadership across the organisation.
Oracle Apps DBA (Contract)
Computer Centre
11.2009 - 12.2009
- Migrated Oracle 9i databases to 10g with full documentation and backup strategy implementation.
Oracle DBA (Contract)
BP
01.2007 - 07.2007
- Supported global Oracle 10g deployment for international refinery operations.
- Produced system documentation and support processes for Primavera resource management systems.
Junior Oracle Apps DBA
e-Solutions Group
New York, USA
01.2001 - 01.2003
- Managed multiple Oracle databases and Solaris servers.
- Created backup scripts using Oracle RMAN and performed system maintenance. Completed Oracle certification while supporting enterprise-level environments.
System Support Engineer
Marketforce (IPC Magazines)
01.1998 - 01.2001
- Provided 1st–3rd line support for 30+ Windows/Unix servers and 200+ PCs.
- Installed and maintained Oracle Financials clients and implemented Tivoli/PCAnywhere remote access. Conducted daily backups, test environment setup, and software patching.
Rollout / Support Engineer
Pacer CATS
01.1996 - 01.1998
- Installed Microsoft NT & SQL servers for national cinema chains.
- Supported EPOS systems and carried out hardware and network troubleshooting.
Network Engineer
Global Data Communication
01.1994 - 01.1996
PC Field Service Engineer
Datapoint
01.1993 - 01.1994
Hardware Engineer
Granada Computer Services
04.1991 - 01.1993
- Improved system performance by troubleshooting and resolving hardware issues.
- Designed efficient circuit boards for enhanced system functionality.
- Implemented new hardware technologies with thorough research and development.
Junior Hardware Engineer
Texas Instruments
04.1990 - 08.1991
- Improved system performance by troubleshooting and resolving hardware issues.
- Designed efficient circuit boards for enhanced system functionality.
- Implemented new hardware technologies with thorough research and development.
- Performed routine maintenance to prevent potential system failures.
Trainee security systems Installation engineer
Door Security Systems
West Ealing, Ealing
07.1986 - 04.1990
- Improved system functionality by conducting detailed installations of high-tech equipment.
- Maintained clean work environment; complied with company's health and safety regulations.
- Handled customer queries professionally; delivered satisfactory resolutions promptly.
- Worked on troubleshooting tasks; reduced downtime significantly during critical situations.
Education
BTECH - Electrical & Mechanical Engineering
Acton Technical College
Acton, Ealing 09.1987 - 05.1989
Skills
- IT Strategy, Operations & Digital Transformation
- Drupal Administration & Web Platform Management – working knowledge and practical experience supporting and developing Drupal-based sites
- Linux / Unix System Administration – previously applied technical experience in system setup and management; not used in recent years but grounded in strong working fundamentals
- Database Administration (Oracle, MySQL) – historical expertise; not used in recent years but grounded in strong DBA fundamentals
- Cloud Management – working familiarity with configuration and implementation
- Payment Gateway Integration – Spreedly, Stripe, Opayo, Zettle (PayPal POS), SumUp, Shopify POS, and Square POS
- SEO, Google Search Console & Analytics
- SEO Structured Data – Knowledge of implementing and optimising Schemaorg markup, Open Graph, and Twitter Card metadata to enhance website visibility and social sharing
- Vendor, Contractor & Stakeholder Management
- NFC, Apple Wallet & Google Wallet Integration – managed and implemented NFC tag solutions using Ixkio's platform to enable secure product authentication, control dynamic data, and oversee asset deployment
- AI Video Creation & Automation – experience leveraging AI tools to produce digital content and promotional media
- Technical Skills – Practical understanding and hands-on experience with programming languages including HTML, PHP, SQL, and API Integration
Certification
I have completed various Oracle courses from Installation/Migration and Oracle Financials/HR integrations.
Timeline
IT Consultant / Co-Founder
BESPRING Ltd
01.2020 - 02.2026
Oracle Apps DBA (Contract)
Computer Centre
11.2009 - 12.2009
Oracle DBA (Contract)
BP
01.2007 - 07.2007
IT Manager
UK Auction List
01.2003 - 02.2026
Junior Oracle Apps DBA
e-Solutions Group
01.2001 - 01.2003
System Support Engineer
Marketforce (IPC Magazines)
01.1998 - 01.2001
Rollout / Support Engineer
Pacer CATS
01.1996 - 01.1998
Network Engineer
Global Data Communication
01.1994 - 01.1996
PC Field Service Engineer
Datapoint
01.1993 - 01.1994
Hardware Engineer
Granada Computer Services
04.1991 - 01.1993
Junior Hardware Engineer
Texas Instruments
04.1990 - 08.1991
BTECH - Electrical & Mechanical Engineering
Acton Technical College
09.1987 - 05.1989
Trainee security systems Installation engineer
Door Security Systems
07.1986 - 04.1990