Andrew Munroe
LEICESTER,UK
Summary
Results-driven IT expert specializing in IT strategy and digital transformation. Expertise in Drupal administration, web management, and Linux/Unix systems, with a solid understanding of cloud technologies and SEO practices. Proven ability in API configuration and vendor management, leveraging AI for innovative digital solutions. Committed to improving operational efficiency through technology integration and customer support.
Overview
40
40
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
IT Consultant / Co-Founder
BESPRING Ltd
2020.01 - 2026.02
- Founded and led a technology consultancy and development business with a focus on digital payment innovation and customer engagement solutions.
- Delivered digital receipt and NFC technology solutions for retail environments integrating Zettle (PayPal POS), SumUp, Shopify POS, and Square POS.
- Configured APIs to enhance integration with BESPRING platform.
- Supported rollout of Apple (VAS) and Google Wallet Passes, improving customer engagement and receipt storage automation.
- Collaborated with stakeholders to design, test, and deploy multi-platform digital receipt delivery systems using NFC and mobile wallet technologies.
- Provided consultancy to retail and service-based clients on digital transformation and contactless technology adoption.
IT Manager
UK Auction List
2003.01 - 2026.02
- Responsible for all IT operations, platform management, and technical development. Oversee Drupal-based platform including security, performance, and uptime. Manage backups, content workflows, and issue resolution through Google Console.
- Lead a small team including a Drupal developer and SEO specialist to optimise site performance and search rankings.
- Designed and implemented payment orchestration using Spreedly, Stripe, and Opayo, consolidating multiple payment providers under one system.
- Produced AI-generated promotional videos for property listings and marketing campaigns, integrating automation into content workflows.
- Provide ongoing IT consultancy and technical leadership across the organisation.
Oracle Apps DBA (Contract)
Computer Centre
2009.11 - 2009.12
- Migrated Oracle 9i databases to 10g with full documentation and backup strategy implementation.
Oracle DBA (Contract)
BP
2007.01 - 2007.07
- Supported global Oracle 10g deployment for international refinery operations.
- Produced system documentation and support processes for Primavera resource management systems.
Junior Oracle Apps DBA
e-Solutions Group
New York, USA
2001.01 - 2003.01
- Managed multiple Oracle databases and Solaris servers.
- Created backup scripts using Oracle RMAN and performed system maintenance. Completed Oracle certification while supporting enterprise-level environments.
System Support Engineer
Marketforce (IPC Magazines)
1998.01 - 2001.01
- Provided 1st–3rd line support for 30+ Windows/Unix servers and 200+ PCs.
- Installed and maintained Oracle Financials clients and implemented Tivoli/PCAnywhere remote access. Conducted daily backups, test environment setup, and software patching.
Rollout / Support Engineer
Pacer CATS
1996.01 - 1998.01
- Installed Microsoft NT & SQL servers for national cinema chains.
- Supported EPOS systems and carried out hardware and network troubleshooting.
Network Engineer
Global Data Communication
1994.01 - 1996.01
PC Field Service Engineer
Datapoint
1993.01 - 1994.01
Hardware Engineer
Granada Computer Services
1991.04 - 1993.01
- Improved system performance by troubleshooting and resolving hardware issues.
- Designed efficient circuit boards for enhanced system functionality.
- Implemented new hardware technologies with thorough research and development.
Junior Hardware Engineer
Texas Instruments
1990.04 - 1991.08
- Improved system performance by troubleshooting and resolving hardware issues.
- Designed efficient circuit boards for enhanced system functionality.
- Implemented new hardware technologies with thorough research and development.
- Performed routine maintenance to prevent potential system failures.
Trainee security systems Installation engineer
Door Security Systems
West Ealing, Ealing
1986.07 - 1990.04
- Improved system functionality by conducting detailed installations of high-tech equipment.
- Maintained clean work environment; complied with company's health and safety regulations.
- Handled customer queries professionally; delivered satisfactory resolutions promptly.
- Worked on troubleshooting tasks; reduced downtime significantly during critical situations.
Education
BTECH - Electrical & Mechanical Engineering
Acton Technical College
Acton, Ealing 1987.09 - 1989.05
Skills
- IT Strategy, Operations & Digital Transformation
- Drupal Administration & Web Platform Management – working knowledge and practical experience supporting and developing Drupal-based sites
- Linux / Unix System Administration – previously applied technical experience in system setup and management; not used in recent years but grounded in strong working fundamentals
- Database Administration (Oracle, MySQL) – historical expertise; not used in recent years but grounded in strong DBA fundamentals
- Cloud Management – working familiarity with configuration and implementation
- Payment Gateway Integration – Spreedly, Stripe, Opayo, Zettle (PayPal POS), SumUp, Shopify POS, and Square POS
- SEO, Google Search Console & Analytics
- SEO Structured Data – Knowledge of implementing and optimising Schemaorg markup, Open Graph, and Twitter Card metadata to enhance website visibility and social sharing
- Vendor, Contractor & Stakeholder Management
- NFC, Apple Wallet & Google Wallet Integration – managed and implemented NFC tag solutions using Ixkio's platform to enable secure product authentication, control dynamic data, and oversee asset deployment
- AI Video Creation & Automation – experience leveraging AI tools to produce digital content and promotional media
- Technical Skills – Practical understanding and hands-on experience with programming languages including HTML, PHP, SQL, and API Integration
Certification
I have completed various Oracle courses from Installation/Migration and Oracle Financials/HR integrations.
Timeline
IT Consultant / Co-Founder
BESPRING Ltd
2020.01 - 2026.02
Oracle Apps DBA (Contract)
Computer Centre
2009.11 - 2009.12
Oracle DBA (Contract)
BP
2007.01 - 2007.07
IT Manager
UK Auction List
2003.01 - 2026.02
Junior Oracle Apps DBA
e-Solutions Group
2001.01 - 2003.01
System Support Engineer
Marketforce (IPC Magazines)
1998.01 - 2001.01
Rollout / Support Engineer
Pacer CATS
1996.01 - 1998.01
Network Engineer
Global Data Communication
1994.01 - 1996.01
PC Field Service Engineer
Datapoint
1993.01 - 1994.01
Hardware Engineer
Granada Computer Services
1991.04 - 1993.01
Junior Hardware Engineer
Texas Instruments
1990.04 - 1991.08
BTECH - Electrical & Mechanical Engineering
Acton Technical College
1987.09 - 1989.05
Trainee security systems Installation engineer
Door Security Systems
1986.07 - 1990.04