ANDREW MOUL
HAVERHILL,SUFFOLK
Summary
Results-driven professional with expertise in enhancing customer loyalty and satisfaction. Proficient in effective stock management and optimizing supplier relationships to improve service delivery. Skilled in addressing customer concerns promptly, transforming challenges into opportunities for brand loyalty.
Overview
39
39
years of professional experience
Work History
Showroom Manager
ELSTOW TILE WAREHOUSE
, BEDFORDSHIRE
07.2003 - 04.2026
- Assisted with comprehensive business operations, facilitating stock management and supplier relations.
Supported sales target achievement through strategic marketing and advertising efforts.
Coordinated contracts for utilities and communications to ensure optimal service delivery. - Maintained high standards of store presentation and cleanliness.
- Trained new employees in customer service excellence, product knowledge, and operational procedures.
- Stored stock safely and securely to maintain quality of goods.
- Managed daily operations of a high-volume retail store, overseeing staff performance and customer service standards.
- Addressed customer complaints promptly, turning dissatisfied visitors into loyal patrons.
- Devised promotional offers and discounts to peak customer interest.
- Hired and trained staff for optimum performance against sales and marketing objectives.
Supervisor
Ridgens Ltd - Mildenhall
, Suffolk
11.2002 - 07.2003
- Oversaw branch operations and assumed full responsibility in manager's absence.
Showroom Salesman
Ridgeons Ltd
01.2000 - 11.2002
- Facilitated sales of tiling and flooring products to trade and retail customers.
- Assisted in stock ordering and management of inventory levels.
- Supported customers with product information and recommendations.
Sales Assistant / Supervisor
Octopus Home Centre - Ridgeons Ltd
07.1987 - 01.2000
- Assisted in various store departments from age 17.
- Promoted to customer services supervisor at age 19, achieving youngest supervisor status.
- Oversaw customer information and managed checkouts effectively.
Education
CPVE - Business Sudies
West Suffolk Colleges
Bury St Edmunds, SFK01-1987
GCSEs - Maths, English, Combined Science, Geography & Art
Samuel Ward Upper School
Haverhill, SFK01-1986
Skills
- Stock management
- Customer relationship management
- Sales target setting
- Visual merchandising
Hobbies and interests
- Taking my Ford Escort XR3i to car shows
- Watching and Reading SCI - Fi
- Supporting Tottenham Hotspur
- I also stage manage an yearly Doctor Who convention. We have raised around £100000.
Timeline
Showroom Manager
ELSTOW TILE WAREHOUSE
07.2003 - 04.2026
Supervisor
Ridgens Ltd - Mildenhall
11.2002 - 07.2003
Showroom Salesman
Ridgeons Ltd
01.2000 - 11.2002
Sales Assistant / Supervisor
Octopus Home Centre - Ridgeons Ltd
07.1987 - 01.2000
CPVE - Business Sudies
West Suffolk Colleges
GCSEs - Maths, English, Combined Science, Geography & Art
Samuel Ward Upper School