Andrew Molloy
Leeds
Summary
Highly skilled professional with extensive expertise in customer service, verbal communication, and client retention. Demonstrates exceptional ability in customer relationship management and a thorough understanding of GDPR. Recognised as an outstanding communicator who is self-motivated and excels in team leadership. Proven track record in account management, community involvement, and effective time management. Adept at payment collecting and relationship-building, aiming to leverage these skills to enhance client satisfaction and drive business growth.
Experienced professional with focus on customer account management. Skilled in building strong client relationships and driving customer satisfaction through tailored solutions and proactive communication. Proven ability to manage multiple accounts, resolve issues promptly, and enhance client retention.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Customer Accounts Manager
GR Finance LTD
Hartlepool, County Durham
10.2023 - Current
- Implemented strategies to retain high-value customers.
- Ensured swift resolution of complaints, enhancing customer trust in the brand.
- Assessed clients' needs for tailored solutions.
- Fostered long-term relationships with key clients by providing excellent service.
Credit and collection manager
Morses Club
Batley, Kirklees
04.2018 - 10.2023
- Analysed key financial data to inform sound lending decisions.
- Devised tailored payment plans for struggling accounts, ensuring continuity of business relations whilst maintaining profitability.
- Improved debt recovery rates through proactive management of collections process.
- Handled complex customer disputes calmly and professionally, often achieving favourable outcomes for all parties involved.
- Managed overdue accounts to ensure prompt payments.
- Provided valuable input into credit policy reviews, leading to significant improvements.
- Minimised bad debt risk by conducting thorough credit assessments on new customers.
- Regularly reviewed customer credit files for accuracy and completeness.
- Contacted customers about overdue payments by phone, letter and email.
- Monitored outstanding balances and followed up payments.
- Chased clients to procure payments in line with agreed terms and conditions.
- Received debit and credit card payments by phone.
- Conducted credit checks and monitored credit alerts.
- Negotiated payment plans suitable for clients.
Compliance officer
CLC finance LTD
Leeds
04.2016 - 02.2018
- Conducted compliance audits to ensure adherence to regulations.
- Updated policy documentation regularly to reflect changes in regulation.
- Conducted regular reviews on new laws or regulations affecting the company's operations.
- Took part in cross-functional team discussions on proposed business initiatives and provided feedback from a regulatory perspective.
- Delivered comprehensive training sessions on compliance matters to staff, enhancing overall understanding and adherence to policies.
- Responded to compliance-related queries, keeping up to date with changes to regulations.
- Supported creation of training materials to educate employees on regulations and impact of non-compliance.
- Conducted intensive audits and risk assessments to identify and minimise non-compliance.
- Collected and organised internal information to support execution of audits.
- Promoted importance of proper regulatory knowledge throughout daily work.
Education
NVQ Level 4 - Management
Educational
Leeds 01.2018 - 11.2018
Skills
- Customer Service
- Verbal communication
- Client retention
- Customer relationship management
- Understanding of GDPR
- Outstanding communicator
- Self motivated
- Team Leadership
- Account management
- Community involvement
- Effective time management
- Payment collecting
- Relationship-building and management
Affiliations
- Accomplished golfer
Certification
Full clean driving Licence
References
References available upon request.
Timeline
Customer Accounts Manager
GR Finance LTD
10.2023 - Current
Credit and collection manager
Morses Club
04.2018 - 10.2023
NVQ Level 4 - Management
Educational
01.2018 - 11.2018
Compliance officer
CLC finance LTD
04.2016 - 02.2018