Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Andrew Miller

Romford,Essex

Summary

Client-focused Operations & Accounts Manager, experienced in leading sales and account management across a high-volume portfolio.


Skilled in client service and fostering long-term client satisfaction, team leadership and process improvement. Proven ability to manage client & stakeholder relationships, solve issues and maintain high service standards while overseeing operations and team development.

Overview

16
16
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work History

Operations & B2B Accounts Manager

The Vape Network, Easytek Ltd
London
09.2022 - 04.2025
  • Providing high-level customer service to business clients, ensuring satisfaction and long-term relationships.
  • Generating leads via phone, email & in person meetings, successfully converting to new clients.
  • Upselling across existing & new lines, through advising clients on new products and upcoming releases, offering tailored recommendations & bespoke promotions.
  • Negotiating prices, promotions and terms with suppliers to ensure a competitive position in the market.
  • Producing financial, web analytics (Shopify) and stock analytics (Veeqo, Stocky) reports and delivering to key senior stakeholders.
  • Leading stock forecasting and negotiation with internal stakeholders.
  • Developing & implementing improved processes to drive business efficiency.
  • Managing client enquiries and concerns, acting as main point of contact for escalated issues.
  • Onboarding new clients via Shopify and assisting with product troubleshooting and client follow-ups.
  • Updating invoices and resolving issues regarding late payments and payment terms through proactive communication with clients.

Warehouse Manager

Vape Superstore, Easytek Ltd
London
04.2020 - 09.2022
  • Led a team of 20+ people, focused on delivering excellent customer service, ensuring that all orders were processed accurately and quickly.
  • Developed and implemented process improvements to maximise warehouse efficiency.
  • Constructed full training plan for all warehouse operations.
  • Acted as a liaison between the warehouse team, internal stakeholders, external third parties (DPD, Royal Mail) and customers
  • Achieved high customer satisfaction by maintaining stock accuracy and managing shipments efficiently.
  • Resolved all customer service issues effectively via phone & email.
  • Handled employee issues professionally & constructively.


Store Manager

Vape Superstore, Easytek Ltd
London
07.2018 - 04.2020
  • Managed customer service operations within the store, focusing on creating a welcoming and helpful environment.
  • Trained staff to handle customer inquiries, complaints, and provide product recommendations.
  • Met KPI targets through excellent service delivery and proactive customer engagement.
  • Oversaw customer relations and referrals, strengthening client loyalty through personalized interactions.

Store Manager

CeX
Romford
02.2018 - 06.2018

Multi-Site Vaping Manager

Liberty Flights
London
07.2015 - 02.2018

Retail Operative

Primark
06.2013 - 06.2015

Part-Time Youth Worker

Havering Youth Service
Romford
01.2009 - 04.2013

Education

Certificate of Higher Education - Business

Havering Sixth Form College
Hornchurch, Havering
09.2005 - 05.2007

Skills

  • Customer Service & Client Relations
  • Sales & Account Management
  • Data Entry & Reporting
  • Merchandising
  • Leadership & Team Building
  • Problem Solving & Conflict Resolution
  • Operations Management & Logistics
  • Inventory Control & Stock Management
  • E-Commerce Management (Shopify, Amazon, Veeqo, Stocky)
  • Payment Processing & Invoicing (Invoice Falcon)
  • Microsoft Office (Word, Excel, PowerPoint)


Certification

Full UK Driving Licence, 07/01/21

References

References available upon request.

Timeline

Operations & B2B Accounts Manager

The Vape Network, Easytek Ltd
09.2022 - 04.2025

Warehouse Manager

Vape Superstore, Easytek Ltd
04.2020 - 09.2022

Store Manager

Vape Superstore, Easytek Ltd
07.2018 - 04.2020

Store Manager

CeX
02.2018 - 06.2018

Multi-Site Vaping Manager

Liberty Flights
07.2015 - 02.2018

Retail Operative

Primark
06.2013 - 06.2015

Part-Time Youth Worker

Havering Youth Service
01.2009 - 04.2013

Certificate of Higher Education - Business

Havering Sixth Form College
09.2005 - 05.2007

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Andrew Miller