Andrew Metcalf
Hull,East Riding of Yorkshire
Summary
Fleet manager and automotive operations professional with a background in vehicle compliance, maintenance planning, customer communication, and team coordination. Supports roadworthy fleet standards, licensing requirements, and efficient day-to-day scheduling while maintaining a strong focus on service quality and cost control.
Overview
2027
2027
years of professional experience
Work History
Fleet manager
East Yorkshire Private Hire
01.2024 - Current
- Managed fleet operations at East Yorkshire Private Hire, overseeing vehicle compliance and maintenance.
- Ensured all vehicles were roadworthy through regular inspections and maintenance scheduling.
- I also licence all vehicles etc as stated by Hull City Council.
- Coordinated vehicle repairs and maintenance with local garages to maintain operational efficiency.
- They also need a compliance check every 6 months by our local council
Manager
AWR Hull
05.2022 - 10.2023
- Until recently I was the manager of AWR Hull, we refurbish alloy wheels. My main responsibilities are:
- Organise the other staff and their workload
- Plan the day/weeks works schedule
- Increase productivity whilst remaining cost efficient.
- Ensured all work met high standards and was completed on time, maintaining customer satisfaction
- Updated customers on progress and informed them of any issues or additional work required, fostering transparency
- Welcomed customers upon arrival, ensuring a positive first impression
- Confirm details and work required
- Produce job cards and invoices
- Calculated prices for all services offered to both public and trade customers
Business owner
Tyres R us Hull
09.2015 - 03.2022
- Opened Tyres R Us Hull, shifting focus from part worn tyres to primarily new tyres, enhancing product offerings. Stopped selling part worns in 2019, targeting mid-range sales by stocking Toyo and Avon, winning a wholesaler competition for highest Toyo tyre sales.
- Managed equipment including two leverless machines and a state-of-the-art alignment system.
- Addressed customer complaints and feedback with prompt and effective solutions, maintaining a high level of customer service.
- Controlled expenses and allocated financial resources to reach budget goals.
- Photographed products for sale, posting pictures via social media to increase visibility.
Taxi Office owner/driver
Salthouse Taxis
09.2005 - 01.2015
- Answered phones and took bookings, coordinated drivers and managed their workload to optimise service delivery.
- Oversaw maintenance schedules for hire cars to ensure operational readiness and compliance with safety standards.
- Delivered excellent customer service when interacting with clients.
- Checked loaded and unloaded goods matched delivery paperwork.
- Followed highway code and traffic laws throughout deliveries.
Service Advisor
Motor Depot
07.2004 - 09.2005
- Addressed service inquiries from customers face to face and over the phone, ensuring clarity and satisfaction.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Communicated well with workshop, parts and valeting teams to maintain smooth servicing operations.
- Built exceptional customer satisfaction by delivering friendly service.
Service Advisor
Sanderson Ford
Hull, East Riding of Yorkshire
- Monitored service progress, updating customers regularly on the status of their vehicle's repairs or maintenance.
- Assessed required repairs and advised customers of cost and timescale for work completion.
- Advised customers on maintenance schedules and recommended services for vehicle longevity.
- Scheduled service appointments efficiently, coordinating with the workshop team to manage workload and customer expectations.
- Advised customers on necessary vehicle repairs and maintenance, providing detailed explanations of technical issues.
- Prepared detailed estimates for repairs and services, obtaining customer approval prior to commencing work.
- Handled administrative tasks related to service advising, including invoicing, service records, and customer databases.
- Provided customers with quotes for repairs, including parts and labour costs, ensuring transparency and trust.
- Managed warranty claims process, liaising with manufacturers to secure authorisations and payments.
- Delivered exceptional customer service, managing queries and concerns with professionalism and patience.
- Conducted follow-up calls to customers post-service, gathering feedback to enhance service quality and customer satisfaction.
Parts Advisor
Sanderson Ford/Cd Bramall Ford
Hull, East Riding of Yorkshire
08.1995 - 07.2003
- Completed apprenticeship starting in goods inwards, progressed to answering phones, assisting customers at the counter, sourcing and ordering requested parts, and serving technicians from the back counter.
- Transitioned to service advisor role, enhancing customer interactions and support.
- Produced quotes, collected payments and provided invoices for purchase of parts, delivering reasonable prices.
- Handled customer returns, refunds and exchanges at customer service desk.
- Ordered parts from suppliers based on Service Department and customer requests.
Education
NVQ Level 3 - Motor trade
North Humberside Motor Trades Group
Hull, KHL01-1999
NVQ Level 2 - Motor trade
North Humbersdie Motor Trades Group
Hull, KHL01-1998
St Mary’s college
Hull05-1995
Skills
- Fleet management
- Vehicle maintenance
- Vehicle inspection
- Compliance management
- Compliance adherence
- Fleet optimisation
- Service scheduling
- Maintenance scheduling
- Maintenance expertise
- Cost management
- Invoice processing
- Team coordination
- Team Leadership
- Customer relations
- Vehicle inspection protocols
References
Available if needed
Communication
- In both my current and previous roles, I have had to communicate with staff to help achieve targets and expectations.
- I have dealt with wholesalers in order to get the best deals and tyres.
- I would like to think an an approachable person and a likeable person, whilst also been professional
- Throughout my working life customer service and satisfaction has always been the focal point
Leadership
In my current role and previous role, I have had staff to manage, I’d like to think I’m approachable and a fare person. I understand the need for teamwork in order to achieve our targets and goals
Hobbies and interests
- Football
- Classic cars
Timeline
Fleet manager
East Yorkshire Private Hire
01.2024 - Current
Manager
AWR Hull
05.2022 - 10.2023
Business owner
Tyres R us Hull
09.2015 - 03.2022
Taxi Office owner/driver
Salthouse Taxis
09.2005 - 01.2015
Service Advisor
Motor Depot
07.2004 - 09.2005
Parts Advisor
Sanderson Ford/Cd Bramall Ford
08.1995 - 07.2003
Service Advisor
Sanderson Ford
NVQ Level 3 - Motor trade
North Humberside Motor Trades Group
NVQ Level 2 - Motor trade
North Humbersdie Motor Trades Group
St Mary’s college