Andrew Mearman
Billingham,Durham
Summary
Highly skilled professional with extensive expertise in case management, telecommunications, and facility maintenance. Proficient in Microsoft applications, SharePoint, UniWin systems, Oracle database management, and Excel spreadsheet proficiency. Adept at using Microsoft Teams for collaboration and Outlook for email communication. Experienced in project tracking with Ulysses and logistics management with Destin8. Familiar with Salesforce system and strategic planning, supply chain understanding, and business intelligence tools. Committed to leveraging skills to drive organisational success and efficiency.
Team-focused individual with excellent work ethic seeks role in fast-paced operations environment. Proactive and productive under pressure to complete tasks to high standards within deadlines. Confident communicator skilled in building positive staff and customer relationships.
Overview
17
17
years of professional experience
Work history
Operations Assistant
Northumbrian Water
Bran Sands
08.2022 - 05.2026
- My daily routine is varied and challenging, I look after all booking of Industrial & septic waste, liaising with customers / staff & contractors to ensure specified volume and quality of treatable product is maintained to quality standards. And, on a fortnightly basis I invoice all Industrial and Cess Septic & customers to maintain the income base for NWL and its customers. In addition, will advise any restrictions / access to site relating to daily load quota. In addition I am the point of contact for new customers who would like to use our site to disperse their waste. And other duties include, providing training and inductions, to new customers, drivers, staff, maintaining and updating the UNIWIN and JRP systems.
- Engage with customers throughout the day with teams, outlook, mobile, face to face, in meetings and visiting customers.
- Problem solve site logistical issues with staff / customers to maintain site fluidity.
Admin Officer
Teesside Combined Court
01.2019 - 07.2022
- Each day I organise court hearings for the civil and family sections of the county court, the vast majority of these are heard either by BT-MEET-ME or C.V.P (Court Video Protocol) ensuring that both parties (claimants & defendants), have provided hearing bundles, appropriate court documents (witness statements, medical reports, statement of costs); I also collate and verify contact details of both legal parties, and representatives that will be present at the hearings. Once compiled, information is accessed through the diary system and outlook. Due to Covid-19, judges will conduct hearings from either inside the court or at home I provide compiled court folders via hyper-link or a physical folder. In addition, to allow this process to be completed smoothly, I allocate dedicated phones lines to judges both off and on site.
- Planning daily routes for County Court Bailiffs around the north east region, updating warrants to reflect the correct status of recovery, advising claimants of on-going recovery process (including repayments made/awaiting and debtor’s ability to pay. Ensuring case-man is updated on a regular basis, this allows bailiffs to continue to build a balanced relationship with claimant & debtor. I liaise with local authorities; this allows repossession of properties to be completed when appropriate and, with all parties aware of expectations needed to fulfil the warrant; updating court records to reflect any change in attachments of earnings and updating claimants on a regular basis to allow efficient and updated records at all times.
- Raising Purchase order requests, liaising with court staff in regards to delivery of goods requested, amending purchase orders to reflect any increase of budget on existing and new purchase orders, processing service requests, liaising with procurement to ensure requested orders are approved and received in appropriate time-frame, processing staff extensions, creating new staff records processing receipts, advising court staff in regard of creation of purchase order requisitions, closing old or unwanted purchase order requests when required.
- (Temp contract)
- Additional duties within Admin Officer role
- List Assist Trainer - February 2022 - onwards
- Court Lists Trainer - November 2020 - onwards
- Bailiff Support Trainer - August 2021 - onwards
Admin Officer
Brook Street Recruitment
Durham
01.2019 - 07.2019
- Updating DFE records, liaising with local authorities / schools & academies by phone, Skype and email. Providing updating process guides and information to local authorities and schools, to allow timely completion of school census.
Agency Assistant
Denholm Wilhelmsen
Middlesbrough
06.2018 - 01.2019
- Liaising with arriving vessels to ensure details are correct
- Visiting ships on arrival and departure, providing services requested
- Arranging hotels, flights and transport when required
- Providing quotes for vessels requesting berth
- Liaise with UK BF when dealing with non-EU crew and passengers
- Liaise with Emergency services in relating to absconding non – EU crew members, deceased passengers and crew in need of medical attention.
SARS Administrator
Santander Business Operations
Thornaby, Tees Valley
03.2018 - 06.2018
PPI Claims Processor
Fast-track Reclaim
Thornaby, Tees Valley
06.2015 - 03.2018
- Collect and collate PPI application forms
- Ensure details are accurate and complete
- Preparation of correspondence
- Update customer records and maintain accurate filing
- Update customer and case information
- Cancellation and auditing of claimant cases
- Processing applications for Package Bank Accounts
- Liaise with internal and external management on a daily basis; face-to-face, via phone, email and text throughout the claim process.
Claims Advisor
Albany Assistance
Peterlee, Durham
04.2015 - 06.2015
Appointment Scheduler
Atos Healthcare
Thornaby, Tees Valley
10.2014 - 01.2015
Claim Assessor
Barclays Bank
Thornaby, Tees Valley
07.2014 - 08.2014
Logistics Officer
PD Ports & Logistics
Teesport, East Cleveland
08.2009 - 04.2014
- Dealing with driver and customers face-to-face on a daily basis
- Liaising with customers via email and telephone and face-to-face
- Arranging bookings with customers to pick and allow haulier collection of orders Paper, timber, tomato paste, plywood, machine parts, and liquid latex
- Liaise with Internal transport dept to arrange collection and delivery of requested goods
- Receive bill of laden and shipping documentation
- Advising customers of arrival destination and date Track movement of shipment to and advise customers and warehouse staff of any changes
- Obtain release and clearance of imports
- Advise customer of arrival of import stock and details of de-van, storage and when stock will be available to collect
- Co-ordinate collection, de-van, return of empty containers and storage of goods awaiting collection
- Provide weekly and monthly invoices to customers relating to the rental and maintenance of stored goods
- Create and send Invoice to customers for timely handling and storage of goods and or damages that were incurred whilst in transit.
- Provide weekly and monthly reports (including KPI monitoring) to customers and management in relation to current stock levels, charges applied and transport of goods
- Manage weekly income and expenditure of warehouse supplies and organise machine maintenance to maintain a professional service
- Organise and monitor requested collections, ensuring a prompt and efficient service at all times
- Ensure warehouse staff receive timely requests for collection of goods
- Induction experience
- Complaint Handling experience
- Office duties
- Order processing Purchasing / order management.
Education
GCSE - Maths Refresher
Stockton Riverside College
Stockton on Tees, Tees Valley, United KingdomNVQ Level 3 - Business Administration
ITEC North East
Gateshead, Tyne and Wear, United KingdomBTEC National Diploma - Computer Studies
East Durham and Houghall College
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St Bede's RC Secondary School
Skills
- List assist and case management
PCol and court telecommunications
E-diary and Microsoft applications
SharePoint and UniWin systems
Oracle database management
Excel spreadsheet proficiency
Microsoft Teams collaboration
Outlook email communication
Ulysses project tracking
IMASYS and Anite systems
Destin8 logistics management - Facility maintenance knowledge
- Salesforce system familiarity
- Strategic planning aptitude
- Supply chain understanding
- Business intelligence tools
References
References available on request
Timeline
Operations Assistant
Northumbrian Water
08.2022 - 05.2026
Admin Officer
Teesside Combined Court
01.2019 - 07.2022
Admin Officer
Brook Street Recruitment
01.2019 - 07.2019
Agency Assistant
Denholm Wilhelmsen
06.2018 - 01.2019
SARS Administrator
Santander Business Operations
03.2018 - 06.2018
PPI Claims Processor
Fast-track Reclaim
06.2015 - 03.2018
Claims Advisor
Albany Assistance
04.2015 - 06.2015
Appointment Scheduler
Atos Healthcare
10.2014 - 01.2015
Claim Assessor
Barclays Bank
07.2014 - 08.2014
Logistics Officer
PD Ports & Logistics
08.2009 - 04.2014
NVQ Level 3 - Business Administration
ITEC North East
BTEC National Diploma - Computer Studies
East Durham and Houghall College
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St Bede's RC Secondary School
GCSE - Maths Refresher
Stockton Riverside College