Andrew Massey

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Used exceptional communication and relationship-building skills to effectively liaise with colleagues, management and service users.
• Cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
• Maintained clean, tidy storefronts for good first impressions and increased footfall.
• Received and safely stored donations in appropriate locations. successful fundraising events, enhancing public image of the organisation.
• Inspected products for damages and expiry dates before processing refunds.
• Operated cash registers with accuracy and processed cash and card transactions.
• Processed, labelled and displayed donations quickly, steaming and presenting items immaculately for appealing displays
• Rotated, priced and merchandised donated goods to drive sales.
• Adhered to health and safety procedures, ensuring a safe environment for staff and customers alike.
• Upheld strict confidentiality when handling sensitive donor information.
• Built rapport with new and existing customers to enhance in-store experience and provide outstanding customer service.
• Opened/closed store as and when required.

• Customer facing/liaison with sensitivity, respect and efficiency
• Maintained/rotated stock
• Prepared individualised food parcels for clients

Provided effective leadership and management of a small Primary and Pre-school with a smile and dedication.

Transferable skills and qualities for the post of assistant manager at Hope House include:

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Drove continuous improvement culture among teaching staff, raising overall teaching standards.
• Promoted inclusive education policies which fostered diversity and acceptance amongst pupils.
• Enhanced school reputation by implementing innovative teaching methods and helping to integrate the school into the community
• Facilitated open communication with parents, enhancing school-home relationships.
• Ensured compliance with regulations for safe, efficient and smooth school operations (including all aspects of health and safety)
• Managed budget allocation efficiently, maintaining financial health of the school.
• Recruited and hired qualified staff to build and enhance a happy and successful education team.
• Spearheaded community fundraisers and cultivated partnerships to increase financial and community revenue.
• Led change management initiatives resulting in improved efficiency and productivity.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Delivered training for National Numeracy Strategy (Mathematics) across the County, within schools, and training centres
• Established and maintained trustful relationships with schools to enable the school to achieve high standards of teaching and learning in mathematics
• Resolved conflicts and negotiated action plans in schools to raise standards
• Effectively organised and managed diary, time keeping to ensure maximum impact
• Used a variety of data sources to continual monitor and evaluate the impact of strategies and actions, adapting and evolving actions to maximise outcomes