Andrew Martin

Encyclis was a carve out from Covanta, and now a leading force in Energy recovery in the UK. After Covanta was Purchased, the separation from Covanta USA to Encyclis Europe began. This involved moving and replacing any system Covanta used, and ensuring a solution was in place. The highlights were:

New MSP - requesting RFQ's and RFS's before offering and then managing the new MSP

Creating a new ERP system (D365)

Implementing DMS (Deal management system)

Managing complete network transition to new providers and setting network traffic rules for vendor support.

Implementing new Hardware. MDM initiatives, giving Ipads securely managed in Jamf

Managing Intune and company portal. Meaning we had a Encyclis build, with relevant Apps on a managed windows device

JML process rolled out to HR

Dealing with SOC alerts covering 6 areas in UK and Ireland

Managing Operational Technology requirements so the plants used the most relevant industrial tech and software in their day to day work.

Network, switch and Firewall implementation and management

CCTV and door access control management system

Covanta is a large American Energy recovery company, who started operating in the UK. They essentially burn household waste, turning that into Electricity, district heating and eradicating the need to landfill. In my role, I was responsible for creating and managing new sites. This involved

Arranging internet circuits to site with ducting runs

Managing the vendor for the structural cabling needs

buying and installing Firewalls, UPS's switches and access points to cover business needs

Test and build out weighbridge IT infrastructure (a way to weigh trucks before and after tipping)

Ensure the transition from build to a plant being operational was on time and in budget

Audio Visual rooms created and managed

Licencing for all office software was purchased and managed

Hardware Asset management

Mobile phone management

I managed a team of 13 IT professionals. This was for an MSP, so it was largely targeted SLA management. Ensuring daily tasks were achieved, the team remained motivated and objectives were exceeded. Other tasked inolved

JML creation

Continual service improvements were a culture

Powershell script and tool creation

Influence in discussion with senior management

Participate in and co-ordinate projects relevant to specialist area

Establishes productive relationships and networks

Enhanced knowledge capture and improve knowledge sharing/usage

Resolving software and hardware issues.

Virtual environment

GPO and account administration

Firewall rules implementation

Patch testing and highlighting conflicts

Software trends and queue management.

Windows 7 and 10 rollout projects.

Office 365

Mobile Device Management

SCCM software deployment

Team development and mentoring

Building Linux and Windows PCs

Administering Sharepoint

Point of contact for other team's queries.

Covering the team leader duties when the team leader is out of the office.

Setting team responsibilities.

Attend senior customer manager meetings for end users to improve work processes.

Creating and maintaining KPI's for call volumes and common issues.

· Training and developing new starters and team members.

· Prioritising work and ensuring deadlines are met

· Provide contact points for escalations

· Manage rotas, leave requests and sickness

· Recruitment

1st to 2ndline desktop support technician.

Unix Administration

Storage and backup management.

Procurement of data tapes

I supported all MS Windows operating systems, MS Office, Publisher 2000, Exchange, Citrix, Unix HP and Solarus, Reality X, Formate print server and Outlook.

Setting folder permission levels on domain accounts

Software distribution via Citrix TS profile.

I created e-forms to make a faster way for customers to let me know what they required when calling.

Experience on LAN’s with Communication to Network Riser

I looked after servers by providing backups, restoring files, creating and deleting users as well as setting up distribution lists and mail boxes on the Exchange server.

I was responsible for administering the Active Directory, which made me responsible for 4000 accounts, with various OU’s