Mondaycom
Andrew Martin
Manchester
Summary
Dynamic leader with a proven track record at FGH Security LTD, specializing in enhancing team productivity and customer satisfaction. Expert in business development, relationship management, and Linux administration. Demonstrated ability to transform underperforming teams, significantly boosting sales through strategic improvements and focused staff training. Skilled in conflict resolution and operational excellence, consistently exceeding objectives through innovative solutions.
Overview
5
5
years of professional experience
Work History
Area Manager
FGH Secuirty LTD
09.2021 - Current
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Resolved conflicts promptly to promote positive environment for customers.
- Transformed underperforming teams into productive, profitable teams.
- Developed and implemented strategies to improve customer service and increase sales.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Supervised various locations, enforcing high-quality standards of operation.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed over 23 Stores across the north and Scotland
Supvisor
BlackStar
08.2019 - 09.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
Education
High School Diploma -
ParkSide School
Chesterfield, United Kingdom09-2011
Skills
- Business development and planning
- Relationship building and management
- Brainstorming ideas
- Operations
- Recruitment and hiring
- Systems and software expertise
- Linux administration
- Hardware diagnostics
- Operating systems
- Software diagnosis
- Desktop support
- Network diagnostics
- Videoconferencing
- Network configuration
- User guidance
- Hardware upgrades
Accomplishments
- Supervised team of 100+ staff members.
Software
Exchange 365
Parim Scheduling system
Interests
I am passionate about designing and creating new software and systems, always exploring innovative solutions I enjoy graphic design and 3D printing, and I love capturing unique perspectives and creating videos with my drone Recently, I’ve also joined the cyber community, taking on a new hobby of participating in casual capture the flag games to sharpen my skills and stay engaged with cybersecurity
Timeline
Area Manager
FGH Secuirty LTD
09.2021 - Current
Supvisor
BlackStar
08.2019 - 09.2022
High School Diploma -
ParkSide School
Similar Profiles
Muhammad Ibraheem KhanMuhammad Ibraheem Khan
Retail security officer at FGHRetail security officer at FGH
Jonathan RandelJonathan Randel
Heat Treating Technician at Superheat FGHHeat Treating Technician at Superheat FGH
CASSIDY PAYNECASSIDY PAYNE
Operator at Fgh CivilOperator at Fgh Civil