Andrew Marshall
Metro Translink
Carrickfergus,antrim
41
Years of experience
5
years of post-secondary education
Reliable Driver with strengths in safe transport, passenger care and accurate record keeping. Handles heavy traffic, complaints and vulnerable passengers with calm professionalism. Focused on punctual, secure service and positive customer experiences.
Work history
Driver
16 Years 6 Months- Followed route schedules, improved punctuality.
- Delivered outstanding customer care to clients, driving safely and responsibly to maintain customer comfort and security.
- Resolved customer complaints professionally, enhancing client satisfaction and loyalty.
- Engaged with customers to provide assistance and answer inquiries professionally. pleasantly and professionally, delivering first-class care and service.
- Showcased strong ability to handle high pressure situations calmly during peak hours.
- Navigated through heavy traffic whilst maintaining composure.
- Adhered strictly to traffic laws, reduced risk of accidents.
- Followed safe driving practices for safety of fellow travellers and passengers.
- Maintained vehicle cleanliness for a professional appearance.
- Performed daily vehicle inspections to ensure safety.
- Kept accurate records of all deliveries made during the day.
- Provided reliable service as a result of meticulous attention to detail.
- Demonstrated professionalism when dealing with clients, fostered positive relationships.
- Enhanced fuel efficiency through adoption of eco-friendly driving techniques, contributing to sustainability.
- Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
- Submitted reports regarding issues and concerns to manager.
- Worked weekend shifts to ensure adequate staffing and service coverage. to optimise service levels.
- Supported physically challenged customers to enter and disembark vehicle safely.
- Assisted passengers with managing and securing personal belongings.
- Used equipment to help load and unload passengers with physical disabilities.
- Assessed passenger fees, collected monies and secured cash against theft.
- Assessed passenger fees, collected monies and secured cash against theft.
- Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
- Handled customer complaints and kept customers satisfied through professional conduct.
Security door supervisor
5 Years 2 Months- Demonstrated thorough knowledge of licensing laws, upheld standards consistently.
- Assisted in emergency situations, ensured safety of all present.
- Coordinated responses with police and local authorities to enhance security measures.
- Controlled access points to prevent unauthorised entry.
- Conducted ID checks for age verification.
- Inspected bags at venue entrance to identify prohibited items.
- Enforced venue policies for a safe environment.
- Enforced venue policies regarding prohibited substances and activities.
- Mitigated risk of theft with vigilant observation.
- Watched CCTV footage to proactively identify suspicious or dangerous behaviour.
- Checked CCTV systems to ensure optimal functionality.
- Monitored CCTV feeds continuously from security control room to enhance safety.
- Monitored fire exits and alarm systems to guarantee readiness in case of emergencies.
- Responded quickly to incidents, prevented escalation.
- Dealt with difficult individuals or groups, maintained peace and order.
- Demonstrated assertiveness and confidence to facilitate prompt resolution of pressurised situations.
- Used approved techniques to defuse conflict and remove unruly guests.
- Resolved patron conflicts diplomatically to minimise security risks and maintain a peaceful atmosphere.
- Established a secure, safe, and welcoming environment for patrons, fostering a positive venue experience.
- Provided excellent customer service, resolved disputes calmly and professionally.
- Worked closely with colleagues to maintain team efficiency.
- Managed queues efficiently during peak hours.
- Recorded incident reports accurately post-event.
- Applied crowd-control techniques to foster order and safety.
- Reported any suspicious behaviour to the management immediately.
- Remained flexible in a rapidly moving environment and adapted to developing situations.
- Remained flexible in a rapidly moving environment and adapted to developing situations.
- Monitored CCTV feeds continuously from security control room to enhance safety.
Infantry soldier / Regimental Chef
21 Years 4 Months- Patrolled designated areas, ensuring safety and security of civilians in conflict zones.
- Maintained high level of physical fitness to meet strenuous demands of infantry training.
- Performed maintenance on vehicles and weaponry, ensuring operational readiness at all times.
- Handled logistics tasks such as ration distribution and inventory management during field exercises.
- Performed guard duties at military installations, ensuring heightened security measures on site.
- Provided first aid treatment to wounded comrades during training sessions and live operations.
- Demonstrated ability to use weapons, radios and other military technology efficiently.
- Developed leadership skills by commanding a small team during combat simulations.
- Responded rapidly to orders, resulting in efficient execution of planned actions.
- Responded to emergencies with speed, coherence and knowledgeable assistance.
- Remained composed and focused in highly stressful situations.
- Delivered field supplies to soldiers and troops during combat.
- Led successful catering events provided excellent dining experiences for guests.
- Enhanced team productivity with effective delegation of tasks.
- Supervised all kitchen staff to maintain high quality standards.
- Reduced food waste to improve profitability.
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
- Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
- Transformed under-utilised ingredients into special menu items.
- Maintained high safety standards during food preparation and serving procedures.
- Set kitchen standards governing cooking procedures, garnishes and food presentation.
- Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
- Trained junior chefs to enhance their professional skills.
- Demonstrated proficiency in various cooking techniques, improved dish presentation.
Skills
Professional driving licence
Passenger transport
Tachograph use
Tachograph reporting
Breakdown handling
Transport regulations
Road law comprehension
Transport safety understanding
Defensive driving
Adverse conditions driving
Long distance driving
Fuel-efficient driving
Eco-Driving techniques
Roadside assistance knowledge
Basic vehicle diagnostics
Engine and tyre checks
Vehicle inspection
Fare Collection
Cash management
Route planning
Route planning
Passenger security
Passenger optimisation
Punctuality and reliability
Time efficiency
Safety consciousness
Crisis management
Accident procedures
Weather adaptation
Resilience under pressure
Interpersonal savvy
Customer service
Health compliance
Health compliance
Cash management
Customer service
Education
CSE`s Art 2 English 3 Maths 4 - Secondary Education
NVQ Level 3 ( Military Catering Equivelent ) - Catering
GCSEs Maths & English - Essential Skills
Affiliations
- Gym Training , Fitness , all round Sports fan
Accomplishments
2015-2016 I was awarded ` DRIVER OF THE YEAR ` Voted by customers on my various Bus routes and Secret shoppers placed on board by Metro Translink to assesss my Credibility for this job. Highlighting my Customer Care Proffessional Attitude , Passenger Interaction , Health & Safety consideration & Empathy to Elderly passengers those in need and the Disabled .
First Aid
Defibulator Trained
Timeline
Driver
Metro Translink
03.2010 - CurrentRead More
Security door supervisor
Clarion Hotel , Windrose Bar Restaurant
01.2008 - 03.2013Read More
Learn Direct . Gov
GCSEs Maths & English from Essential Skills
05.2006 - 05.2006Read More
Army School of Catering
NVQ Level 3 ( Military Catering Equivelent ) from Catering
08.1996 - 11.1996Read More
Infantry soldier / Regimental Chef
H.M. Armed Forces
1986.03 - 2007.07Read More
Larne High School
CSE`s Art 2 English 3 Maths 4 from Secondary Education
09.1978 - 06.1983Read More