Andrew Mallett
Bromley,London
Summary
CCTV team leader with a proven track record in security management and incident response. Oversees diverse CCTV operations to ensure effective surveillance and rapid incident escalation. Implements training programs that boost team performance and foster a safety-oriented culture. Skilled in monitoring and analyzing footage to identify threats and respond promptly to incidents.
Adaptable CCTV Operator with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
CCTV Operator/Team Leader
Marston Holding (Hackney Council)
London , Hackney
10.2023 - Current
- Monitored multiple CCTV feeds to identify suspicious activities, ensuring prompt escalation to security personnel.
- Monitored screens and reported blind spots within facility to provide coverage for areas.
- Operated and monitored all surveillance security systems and cameras within control centre to prevent security issues.
- Monitored CCTV images to identify intruders on-site immediately and prevent security incidents.
- Communicated all incidents to colleagues, keyholders and security response partners to keep all parties aware of perpetrators.
- Reported incidents to superiors and contacted police and emergency response teams for situations requiring more support.
- Reviewed archived footage to assist in post-incident analysis and identify potential security breaches.
- Recorded and maintained accurate logs of all observed incidents to support investigation processes.
- Maintained and managed records and reference materials for health and safety, incident reports and site occurrence books.
- Provided timely and detailed reports to management on security incidents and equipment malfunctions.
- Conducted surveillance to obtain evidence of wrongdoing.
- Managed control room procedures in line with CCTV codes of practice.
- Adjusted camera angles and focus to ensure comprehensive coverage of monitored areas.
- Conducted routine checks and maintenance on CCTV equipment to guarantee optimal functionality.
- Coordinated with the facilities management team to address and rectify technical issues affecting CCTV operations.
- Monitored closed-circuit feeds to track visitors and identify problematic behaviour.
- Verified identification for authorised personnel and visitors to property.
- Trained new staff on operating CCTV systems, enhancing team efficiency and vigilance.
- Engaged in continuous professional development to stay abreast of the latest CCTV technologies.
- Behaved professionally and courteously whilst carrying out duties to highest standards.
- Deterred anti-social behaviour and criminal activities impacting occupant or visitor safety.
- Developed a comprehensive training manual on CCTV operation and best practices for departmental use.
- Garnered understanding of human behaviour by monitoring and surveilling suspect individuals, logging and reporting incidents.
- Controlled and prioritised incidents to keep key personnel fully informed and accomplish de-escalation of incidents.
- Fostered a culture of safety and security awareness among staff, contributing to a secure environment.
- Provided timely feedback to management teams on service delivery, implementing solutions and corrective action to enhance service.
- Liaised with law enforcement agencies to provide evidence and assist in crime resolution efforts.
- Supervised daily production activities, monitored employee performance, and addressed inefficiencies to optimise workflow.
- Tracked employee productivity, performance and task completion to meet quality standards.
- Motivated teams to meet performance targets by awarding achievements and celebrating milestones.
- Liaised with senior management, reporting on team performance and operational issues.
- Led new staff onboarding and training, enhancing product knowledge and setting best practices.
- Helped managers select talented candidates based on interview success, qualifications and experience.
Airport Security Officer
Gatwick Airport
London, Surry
05.2023 - 10.2023
- Verified identification for authorised personnel and visitors to property.
- Led body searches on customers and staff, maintaining dignity, respect and adherence to safety guidelines.
- Checked staff ID and passenger boarding cards before allowing access to security and departure areas.
- Delivered outstanding customer service by assisting passengers with queries related to security procedures.
- Checked doors, windows and gates for signs of unauthorised entry.
- Inspected baggage using X-ray machines, identifying prohibited items and preventing their entry onto aircraft.
- Challenged suspected vandalism, theft and criminal behaviours to reduce illegal activity and maintain safe, secure passenger environments.
- Managed access control for restricted areas, preventing unauthorised entry and protecting sensitive information.
- Dealt with challenging situations safely and professionally, demonstrating best practices to colleagues.
- Maintained secure access control, monitoring visitors and completing scans to locate contraband items.
- Trained new security staff on airport security protocols, promoting a culture of continuous learning and improvement.
- Enforced site rules, notified violators of infractions and removed individuals from property.
- Collaborated with law enforcement agencies during security incidents, facilitating effective response strategies.
- Operated high-tech security equipment, including X-ray machines and body scanners, to identify prohibited goods.
- Remained fit and active to meet physical demands of patrols, monitoring and emergency response.
- Administered first aid in emergency situations, providing immediate support until medical professionals arrived.
CCTV Operator
Marston Holding (Hackney Council)
London Hackney, North London
12.2020 - 05.2023
- Monitored multiple CCTV feeds to identify suspicious activities, ensuring prompt escalation to security personnel.
- Monitored screens and reported blind spots within facility to provide coverage for areas.
- Operated and monitored all surveillance security systems and cameras within control centre to prevent security issues.
- Monitored CCTV images to identify intruders on-site immediately and prevent security incidents.
- Communicated all incidents to colleagues, keyholders and security response partners to keep all parties aware of perpetrators.
- Reported incidents to superiors and contacted police and emergency response teams for situations requiring more support.
- Reviewed archived footage to assist in post-incident analysis and identify potential security breaches.
- Recorded and maintained accurate logs of all observed incidents to support investigation processes.
- Maintained and managed records and reference materials for health and safety, incident reports and site occurrence books.
- Provided timely and detailed reports to management on security incidents and equipment malfunctions.
- Conducted surveillance to obtain evidence of wrongdoing.
- Managed control room procedures in line with CCTV codes of practice.
- Conducted routine checks and maintenance on CCTV equipment to guarantee optimal functionality.
- Monitored closed-circuit feeds to track visitors and identify problematic behaviour.
- Verified identification for authorised personnel and visitors to property.
- Behaved professionally and courteously whilst carrying out duties to highest standards.
- Liaised with law enforcement agencies to provide evidence and assist in crime resolution efforts.
- Presented detailed reports of all facility activity to clients per contractual agreements.
- Maintained secure access control, monitoring visitors and completing scans to locate contraband items.
- Stayed current on applicable policies and legal standards applicable to SIA security.
- Partnered with local law enforcement to identify individuals wanted for previous criminal acts and disturbances.
Education
GCSEs - GCSE
Cleeve Park School
Sidcup1991
Skills
- CCTV monitoring
- Data recording
- Access control system
- Incident reporting
- Evidence gathering
- Technical troubleshooting
- Team leadership
- Customer service
- Risk assessment
- Training development
- Crisis management
- Communication skills
- Problem solving
- Surveillance
- Security systems knowledge
- Incident response
- Situational awareness
- Digital surveillance systems
- Fire safety knowledge
- Data protection understanding
- Incident reports
- Observation expertise
- PTZ controller usage
- Report-writing
- Public safety knowledge
- CPR and First Aid
- Radio communication proficiency
- Multitasking mastery
- Vehicle search procedures
- Baggage screening techniques
- Customer service excellence
- Staff training
- Team supervision
- Incident management
- Performance monitoring
- Conflict resolution
Languages
English
Advanced
C1
Certification
- CCTV SIA Licence
- Supervisor Level 3 certified
- First Aid certified (Expired)
Hobbies and interests
- Fishing
- Hiking
Timeline
CCTV Operator/Team Leader
Marston Holding (Hackney Council)
10.2023 - Current
Airport Security Officer
Gatwick Airport
05.2023 - 10.2023
CCTV Operator
Marston Holding (Hackney Council)
12.2020 - 05.2023
GCSEs - GCSE
Cleeve Park School