Andrew Malcolm
Glasgow,Scotland
Summary
Project Coordinator with over six years' experience coordinating engineering and infrastructure delivery within Openreach. Experienced in planning and delivering multiple concurrent workstreams across a regulated utility environment, balancing customer commitments, resource availability, commercial priorities and operational performance. Proven expertise in project scheduling, stakeholder management, risk mitigation, critical path planning and performance reporting. Extensive user of Openreach's Engineering Workflow platform to manage Gantt-based project plans, dependencies, work estimates, inventory and project progress. Recognised for strong communication, operational decision-making and leadership, including deputising as Team Leader. Currently studying PRINCE2 Foundation and seeking to build a long-term career delivering major infrastructure projects within the utilities sector.
Overview
1
1
Certification
6
6
years of professional experience
Work history
Allocation Coordinator – Control Team
Openreach
Glasgow
2022.09 - Current
- Coordinate engineering delivery across a team of 35 field engineers, including a specialist overhead host team, ensuring resources are deployed efficiently to meet customer commitments, operational priorities and service level agreements.
- Plan and issue approximately 35–40 engineering jobs each week across multiple Ethernet delivery programmes, balancing engineer capacity, workforce availability and programme priorities to maximise productivity and on-time delivery.
- Exercise full autonomy to reprioritise engineering activities based on customer commitment dates, operational risk and potential Service Level Guarantee exposure, protecting contractual performance and minimising commercial penalties.
- Develop and maintain project delivery plans using Openreach’s Engineering Workflow system, using Gantt charts to analyse critical paths, manage dependencies, allocate resources, monitor work estimates and track project progress.
- Lead weekly workstack reviews, analysing work readiness, customer delays, civils requirements, poling works, capacity constraints and recovery plans to maintain programme momentum.
- Work collaboratively with engineers, engineering managers, project managers and customers to resolve delivery issues and provide accurate project updates.
- Selected to deputise as Acting Team Leader on multiple occasions.
- Contributed to achieving and sustaining a 5/5 Quality of Service rating across the Yorkshire operational area.
Ethernet Planning Coordinator
Openreach
Glasgow
2021.06 - 2022.09
- Planned and coordinated fibre network deployments across multiple Ethernet programmes, producing technically robust and cost-effective infrastructure designs.
- Produced and maintained accurate network records covering fibre routing, ducts, poles and joint boxes, ensuring compliance with engineering standards and regulatory requirements.
- Worked closely with project managers, survey officers, allocation coordinators and operational teams to manage dependencies and minimise delivery delays.
- Identified design risks and re-planned circuits affected by field issues including blockages and unavailable infrastructure.
Service Delivery Engineer
Openreach
Glasgow
2020.02 - 2021.06
- Installed, maintained and repaired telecommunications infrastructure across residential and business networks, developing a strong understanding of utility engineering operations.
- Managed planned and reactive engineering activities, consistently delivering against SLA, quality and safety standards.
- Collaborated with planning and control teams to improve scheduling accuracy and delivery performance.
- Recognised by peers with a Most Valuable Engineer nomination for technical performance and customer service.
Education
MSc - Clinical Exercise Science
Edinburgh Napier University
BSc - Sport & Exercise Science
University of the West of Scotland
Skills
- Project Coordination & Delivery
- Engineering Workflow
- Project Scheduling & Gantt Planning
- Critical Path & Dependency Management
- Stakeholder Management
- Resource & Capacity Planning
- Risk & Issue Management
- KPI & SLA Performance Reporting
- Engineering & Utility Infrastructure
- Operational Governance
- Health & Safety
- Microsoft Excel
- SharePoint
- Microsoft Project (Working Knowledge)
Key Achievements
- Coordinate delivery of 35-40 engineering tasks per week across multiple ethernet programmes of work
- Manage operational delivery for a team of 35+ engineers including specialist overhead resource
- Contributed to a 5/5 quality of service rating
- Deputised as Team leader
Certification
PRINCE2 Foundation (Expected 2026)
Timeline
Allocation Coordinator – Control Team
Openreach
2022.09 - Current
Ethernet Planning Coordinator
Openreach
2021.06 - 2022.09
Service Delivery Engineer
Openreach
2020.02 - 2021.06
BSc - Sport & Exercise Science
University of the West of Scotland
MSc - Clinical Exercise Science
Edinburgh Napier University