ANDREW LOMAS

• Organise and plan own workload liaising with customers and ensuring stock and equipment are in place
• Responsible for organising all appointments with direct communication with customers and sales team
• Cover and support other team members to ensure work is completed in-house and within set targets
• Provide customer support with any dispense issues
• Install and maintain brands dispense to industry standards
• Carry out surveys to allow brand installations and liaise with building contractors on major works.
• Manage and maintain van stock and store location ensuring stock takes are completed and receipted correctly on system
• Able to carry out basic electrical, plumbing and joinery works
• Adhere to all COSHH, H&S and Code of practice requirements
• Work within post code areas and beyond to ensure all services and installations are completed within service level agreements and targets are maintained.

• Secondment to Heineken has come to end and have now returned to previous role as Field based maintenance technician to which jobs and tasks are sent electronically which have to be planned daily and priorities jobs according to service level agreements to which duties include: Attend breakdowns and repair dispense equipment in all licensed premises to high standards
• Carry out surveys and installations of Brewers brands to each of their specifications
• Train staff on how to use all equipment correctly and hygienically
• Manage own stock levels and replenish when necessary.

• Technical adviser to London and Thames Valley sales teams to which duties include: Assist with ongoing maintenance issues by liaising with service providers and area managers
• Assist with Installation managers to make Smart Dispense installations go ahead smoothly and make sure all installs happens with correct draught dispense solutions
• Coach and train sales colleagues on benefits and value of Smart Dispense
• Coach and train licensees on all aspects of cellar and pint perfection
• Look at reports with ongoing issues and rectify with service provider before complaints arise
• Attend sites before survey to make sure and advise on correct dispense solutions
• Assist in project work on any new developments in draught beer dispense.

• One of ten chosen in UK to being Seconded from Innerve to Heineken and assist with new project Heineken extra cold, to which duties include:
• Arrange own work schedule and attend licensed premises to carry out in-depth surveys for Heineken extra cold brand
• This will include time allowed for install, building and electrical requirements to meet brand specifications
• Project manage job until complete then visit premises for quality checks before signing off
• Demonstrate to staff perfect pour with pint perfection training.

• Field based technician, jobs and tasks were sent electronically to which were planned daily and priorities jobs according to service level agreements, duties included:
• Attend breakdowns on dispense equipment in all licensed premises
• Carry out installations of Brewers brands to each of their specifications
• Provide staff training and adhere to all COSHH and H&S requirements
• Promotion to senior technician which included training of new starters and train colleagues on any new dispense equipment that came out in trade
• Manage own stock levels and replenish when necessary.
• Troubleshooting skills
• Customer relations
• Schedule management
• Preventive maintenance

• Diagnosed and repaired mechanical issues on a wide range of emergency vehicles.
• Conducted regular maintenance checks to ensure optimal vehicle performance.
• Collaborated with team members to streamline repair processes and improve efficiency.
• Utilised diagnostic tools and equipment to identify faults and implement solutions.
• Part of a rapid response team to help set up vital equipment in the event of a major incident.
• Blue light training
• Maintained accurate records of repairs and services performed on vehicles.

Service and repair a range of vehicles from cars to vans including auto electrics.

Carried out MOT inspections

• Coordinated with service teams to prioritise repairs and scheduled maintenance, minimising downtime and enhancing service delivery.
• Provided exceptional customer service by addressing concerns and providing updates on vehicle servicing and repairs.
• Move to service reception
• Provided exceptional customer service by addressing inquiries and resolving complaints effectively.
• Maintained accurate records of customer transactions and service history for future reference.
• Handled payment processing and ensured accurate billing for services rendered.