ANDREW LAZENBY
Cardiff,UK
Summary
Accomplished professional with expertise in multi-site area and regional management, specialising in luxury department store and multi-retailer partnerships. Demonstrates proficiency in full P&L, budgeting, and forecasting, alongside a strong track record in commercial strategy and ROI delivery. Adept at team leadership, coaching, and performance management, with significant experience in recruitment, HR, and employee relations within regulated and compliance-led environments. Skilled in stakeholder engagement and senior leadership collaboration to drive change management and operational improvement. Committed to leveraging these competencies to achieve strategic business objectives.
Overview
20
20
years of professional experience
Work history
AREA MANAGER
LVMH Moët Hennessy Group
10.2023 - 04.2026
- Lead a £3.2m multi-retailer territory across UK & Ireland, delivering consistent YoY growth and outperforming KPI benchmarks
- Drove +48% YTD uplift (Jan 2026) across priority doors through targeted commercial strategy and team performance management
- Consistently delivered YoY growth across territory
- Manage and develop 14 FTE across luxury and premium retail partners, improving productivity, engagement and accountability
- Strengthened partnerships with Boots, John Lewis, Brown Thomas and Harrods to drive visibility and sell-out
- Full P&L ownership including budgeting, payroll and headcount optimisation
- Delivered three new premium Brown Thomas launches across Ireland
- Implemented structured performance frameworks to improve accountability and engagement
- Led VIP, PR and brand events to drive customer engagement and revenue
- Act as senior escalation point for complex HR and operational matters
HIW REGISTERED PRACTICE MANAGER
Smiles Better Platinum Practice
Abergavenny
05.2023 - 10.2023
- Registered Manager of a high-volume private specialist dental practice generating £2.3m annual revenue. Led a multidisciplinary team of 27 staff including clinicians, specialists and support teams. Practice ranked top performer nationally across 19 Platinum sites.
- Key achievements and responsibilities:
- Full P&L, operational and EBITDA accountability
- Leadership of 13 clinicians and 14 support staff
- End-to-end recruitment, onboarding and contract issuance
- Delivered strongest revenue vs budget and prior year performance in 2022
- Built and implemented strategic business roadmaps across sales and marketing
- Oversaw compliance, governance and regulatory requirements
- Developed management capability and employee development plans
- Strengthened customer experience and referral performance
- Developed comprehensive operational policies to ensure regulatory compliance.
- Reduced waiting times by overhauling appointment booking procedures.
HIW REGISTERED PRACTICE MANAGER
BUPA Dental Care
Cardiff
07.2020 - 05.2021
- Registered Manager for a large NHS dental practice with private revenue streams. Led 25 staff including specialist clinicians and support teams.
- Key achievements and responsibilities:
- Recruitment, performance management and development of all staff
- Day-to-day operational leadership aligned to budgets and targets
- HR policy implementation, GDPR compliance and safeguarding governance
- Employee relations, conflict resolution and absence management
- Delivery of diversity, equity and inclusion initiatives
- Launched a patient feedback program to improve service quality.
- Recruited high-quality medical and support staff to enhance service delivery.
REGISTERED CLINIC MANAGER
The Harley Medical Group
11.2019 - 03.2020
- Operational Manager for a leading private plastic surgery clinic, overseeing clinical and administrative teams and patient pathways across multiple hospital sites.
- Key achievements and responsibilities:
- Full operational and revenue accountability
- Inspection readiness and regulatory compliance
- Patient recruitment and conversion strategy
- Staff performance reviews and targeted training plans
- Contract negotiation and employment terms
- Devised strategic plans to improve overall service quality in the clinic.
- Collaborated with physicians to devise schedules that optimised patient flow.
REGIONAL OPERATIONS MANAGER
Estée Lauder Companies
02.2016 - 01.2018
- Regional HR and Operations role supporting three MAC Cosmetics locations and 65 staff, with wider Southwest field responsibilities.
- Key achievements and responsibilities:
- HR operations, employee relations and compliance leadership
- Oversight of disciplinary, absence and performance management
- Recruitment guidance and interview process leadership
- Strategic workforce planning and scheduling
- Process improvement and risk mitigation
- Managed regional teams to ensure alignment with company objectives.
- Oversaw budget allocation, ensuring cost-effective operations across regions.
- Conducted regular performance reviews, promoting continuous improvements within the team.
- Promoted a culture of high performance and continuous improvement that values learning and commitment to quality.
BUSINESS MANAGER
MAC Cosmetics
Cardiff
01.2018 - 11.2019
- Business Manager with full accountability for a £1.7m flagship store and a team of 19.
- Key achievements and responsibilities:
- Delivered £1.7m turnover flagship performance and ranked No.1 in district
- Awarded Manager of the Year (FY19)
- Developed and delivered commercial business plans
- Led recruitment, training and performance management
- Delivered exceptional customer experience and retention
LEGAL ADMINISTRATIVE SPECIALIST
Blake Morgan LLP
Cardiff
01.2006 - 01.2016
- Legal operations and administrative role supporting lawyers, barristers and judges in employment and civil law matters.
- Key responsibilities:
- Case and client file management with strict confidentiality
- Preparation of legal documentation, contracts and evidence
- Court coordination and video-conferencing support
- High-volume caseload management and client liaison
Skills
- Multi-site Area & Regional Management
- Luxury department store & multi-retailer partnership expertise
- Full P&L, Budgeting & Forecasting
- Commercial Strategy & ROI Delivery
- Team Leadership, Coaching & Performance Management
- Recruitment, HR & Employee Relations
- Regulated & Compliance-Led Environments
- Stakeholder & Senior Leadership Engagement
- Change Management & Operational Improvement
Timeline
AREA MANAGER
LVMH Moët Hennessy Group
10.2023 - 04.2026
HIW REGISTERED PRACTICE MANAGER
Smiles Better Platinum Practice
05.2023 - 10.2023
HIW REGISTERED PRACTICE MANAGER
BUPA Dental Care
07.2020 - 05.2021
REGISTERED CLINIC MANAGER
The Harley Medical Group
11.2019 - 03.2020
BUSINESS MANAGER
MAC Cosmetics
01.2018 - 11.2019
REGIONAL OPERATIONS MANAGER
Estée Lauder Companies
02.2016 - 01.2018
LEGAL ADMINISTRATIVE SPECIALIST
Blake Morgan LLP
01.2006 - 01.2016