Andrew Lakin
Lichfield,Staffordshire
Summary
Accomplished professional with extensive expertise in stock control, customer service, and administrative functions. Demonstrates strong organisational skills and leadership capabilities, with a proven track record in staff development and project leadership. Proficient in Microsoft Office and workforce management systems, with a keen aptitude for capacity planning and budgetary control. Committed to enhancing operational efficiency through continuous improvement implementation and demand-driven planning.
Hard-working Operations Director with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Organised and dependable with 32 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work history
UK Operations Director
Headlam Group PLC
Tamworth
04.1993 - 07.2025
- I worked for Headlam for 32 years and was recently made redundant.
- I was accountable for 16 DC's and cross docks across the UK.
- The latest years of my career I progressed from Operations Director to Logistics and Compliance Director (Inc. H&S) to UK Operations Director.
- I was responsible for day to day management of Ops Managers across the UK including:
- Pick cut and pack was done to a high standard and service was kept with in a 98% KPI.
- Costs were kept in line with budgets
- Monitoring the P&L to see where further efficiencies could be made
- Auditing sites and retaining compliance
- Engaging with key account managers for MHE and HGV fleet
- Working closely with the H&S Director to keep people safe at work
- Retaining QMS ISO 9001-2015 & ISO 45001
- Arranging and conducting workshops for Ops Managers
- Quality tracking
- Scheduling and planning of Radial delivery vehicles with planning team using Paragon
- Reporting to the Exec. With stats and data showing progression and KPI's
- Project managed a number of new builds with fit out in readiness for operating.
- Managed other projects like transport integration and dynamic planning saving the business over 2 million pounds per annum.
Education
GCSE -
Arrowvale High School
RedditchSkills
- Stock Control
- Customer service
- Microsoft Office
- Organisational skills
- Leadership
- Driving
- Communication skills
- H&S
- Compliance
- Performance metrics evaluation
- Capacity planning aptitude
- Workforce management systems
- Budgetary control
- Profit and Loss Analysis
- Technical understanding
- Staff development
- Consolidation warehousing
- Service delivery enhancement
- Efficient decision-making
- Operational efficiency
- Project leadership
- Continuous Improvement implementation
Custom
Yes
Languages
English
Beginner
References
References available upon request.
Timeline
UK Operations Director
Headlam Group PLC
04.1993 - 07.2025
GCSE -
Arrowvale High School
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