Andrew Knight

An opportunity arose to work within the Quality department and I transferred internally to become a Quality Inspector. My role is to ensure that all metal is inspected properly, ensuring it meets specifications while upholding quality standards. Duties include:

• To prioritise orders so that OTD (On Time Delivery) is met effectively assuring material meets customer specification
• To ensure all orders are accurately weighed, recorded, labelled and certification raised as per required specifications
• Ensure all relevant documentation is saved within the internal system
• Escalate weight discrepancies and ensure variances are resolved
• Raise non-compliance notices to help drive future success and orders to be completed
• Support Inspection & Packing Team with development and delivery of the daily management cycle - identifying abnormal operating conditions risks and opportunities.

I was once again promoted, this time to Production Team Leader within te PGMS industry working with metals such as Platinum, Palladium, Gold & Iridium.

• Handled employee concerns promptly, fostered good morale on the shop floor.
• Led training initiatives, encouraged staff development.
• Implemented cost-saving measures, reduced waste during production process.
• Developed team skills, improved overall performance.
• Ensured smooth production line operations by coordinating shift schedules.
• Utilised lean manufacturing techniques for maximising efficiency and reducing costs.
• Conducted staff briefings for effective communication of targets and goals.
• Complied strictly with EHS guidelines and regulations, promoted safe working conditions.

• I initially had responsibility for the manufacture of Platinum Group Metals (PGMs) based alloys for a variety of applications, utilising various cold and hot working processes to process PGM material into wire
• I worked within the Wire stream as a Production Operative
• I was promoted to Shift Supervisor in July 2018
• My responsibilities as a Shift Supervisor include organising work daily for a team of eight employees (seven Operators & one Technician) over both departments (Fine Wire & Die Shop) within Noble Metals
• I also manage the departmental budget on a monthly basis
• I complete COSHH and Risk Assessments regularly as part of the PGMS group policy
• I am responsible for employees' training and development and carry out regular personal performance reviews
• My job involves a lot of problem solving within time restraints and deadlines
• I have completed numerous training courses (see above) including 4CP and OEE training
• Quality Control plays a major part in my role and because of this I work closely with the Technical Lead to resolve any customer queries and returns

• I worked at Anstey Quarry in the main office at Anstey
• I was initially employed as a sales agent with my main responsibility being to generate sales of materials that were produced by the quarry
• I was on the road travelling to various sites to liaise with clients and maintain customer service
• After a member of staff leaving abruptly, I then became more office based and conducted sales calls from the office
• I also became the weighbridge operator
• This entails visually checking materials on lorries from third party companies coming into the quarry, making sure they are categorised properly and then entering it onto the P and L weighbridge computerised system which then generates a ticket
• These tickets are then processed by me and sent to the accountant
• Other duties include handling customer queries, internal problem solving, credit control, dealing with staff queries and problems, arranging the transport schedule and transport manager cover
• My time at the quarry has allowed me to use and practice with some of the heavy loading equipment such as loading shovels and the dump truck as well

• My main objectives were to deliver friendly, efficient customer service and to create a warm and welcoming atmosphere to all of our customers
• To supervise, train and motivate others, with the key aim of retaining and attracting new customers
• My duties included delivering excellent customer service and customer management at all times, serving and presenting beverages quickly and efficiently, assistance in keeping the bar, front-of-house and toilets clean and tidy, at all times, assisting in the opening and closing the restaurant and pub, dealing with office administration as instructed by the pub manager, dealing with customer complaints in a professional manner, dealing with deliveries and reporting any loss or damages to the duty manager
• I also maintained accurate stock control, including ordering, delivery checks, line checks and wastage
• I always adhered to all company policies and procedures and licensing laws and was involved and contributed at team meetings on a weekly basis

• I began working for Beldridge in September 2004 as a Finance Agent, working 6 days a week
• Beldridge specialised in cheque changing, small personal loans and hamper sales
• It was a hands on, customer facing role and I saw customers (from all walks of life) on a daily basis
• I was their main point of contact for any queries or concerns they had regarding their loan/hamper and I prided myself on the customer service they received from me
• My job involved extensive cash handling and knowledge of financial and statutory paperwork
• This had to be completed on a weekly basis
• I also acted as a wholesale agent for Park Hampers and attracted a large amount of Hamper sales for Christmas
• I checked stock when it arrived, loaded the lorry and delivered the items to customers personally

• I was promoted from Assistant Manager to Manager of Millets Outdoor Store in St Andrew's Street, Cambridge
• This was a £1m+ turnover store and I managed a staff of approximately 16 people
• My duties as a manager involved providing outstanding customer service, maximising sales, controlling the budgets, stock control, staff training, merchandising and completing financial reports and paperwork
• I had a great relationship with my staff and my customers
• My store always maintained an outstanding Mystery Shopper record
• I was also asked to merchandise and set-up new stores across the country on various occasions
• This involved start to finish planning of a store and the eventual set-up and opening of it
• I really enjoyed my time at Millets