Andrew King

Initially brought on to support office administration, I quickly took ownership of modernizing data recording, invoicing, customer relations, and staff management practices. I developed comprehensive databases, haulage planning trackers, and invoicing procedures, significantly streamlining operations to enhance productivity and profitability.

As a small business with a broad scope, my responsibilities are diverse, ranging from producing financial reports and building relationships with both longstanding and new clients, to serving as a friendly point of contact. I also spearhead the development of new systems and conduct research into emerging technologies—such as integrating AI into office operations and haulage planning frameworks. This effort has involved transitioning from paper-based systems to mobile applications and cloud-based software solutions.

Given that the business is run by a team of three, I am involved in all facets of the company's operations, demonstrating flexibility and a proactive approach to continuous improvement.

During my time in Australia, I worked on a small rural greyhound and whippet breeding ranch operated by a couple in their 80s. My role involved maintaining the ranch, caring for the welfare of the animals, and overseeing homestead duties. As my responsibilities expanded, I contributed to digitizing customer records and feeding schedules, which improved operational efficiency.

I was eventually trusted to communicate directly with customers and suppliers via Skype, serving as the friendly and professional main point of contact for the business. This experience helped me develop valuable skills in remote working, managing significant responsibilities, and maintaining professionalism in a rural setting.

While at CSC, I began as a First-Line Support Specialist, providing comprehensive technical assistance to major clients like Royal Mail Group, Mobile Doctors, and System 1. This role provided me with a solid foundation in IT and customer-facing support. I was responsible for both on-site installations and remote assistance, troubleshooting issues via video and audio calls.

I quickly advanced, becoming a subject matter expert in key areas, including mobile platforms, system networking, and technology integration.

My career progressed to a management role, where I led a team of technical support specialists and managed a dedicated client list. My responsibilities included workload allocation and direct daily communication with clients, ensuring their technical needs were met efficiently.